Staples apologizes for the trouble the customer has encountered with the storeAs we certainly are sorry that the store seem to get customer to purchase items she did not needStore associates do not currently get commission on sales We have offered to send customer $check for the Ink and Warranty in which she purchased As it is past our day Return policy for Tech items
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Same canned response as beforeStaples never addressed this bait and switch tacticThey can do the right thing and sell me the printer for $as advertisedIf they do not want to respond with anything but a canned response this will never be resolved Regards, [redacted] ***
Staples position on this matter remains the sameShould the card not arrive by the mentioned time period, we invite the customer to contact Staples directlyWe would be happy to continue to work with the customer until the situation is resolved
We are sorry to hear that the customer experienced problems while having his computer serviced in our storeWe have reached out to the store regarding this matter and was advised that the virus removal portion was completed by 4:on the same day the unit was dropped offWhen the customer returned to the store the following the day, our tech was completing required Window's updatesWe were advised by the store that the customer did not allow the tech to complete the updates and retrieved his computer on his own accord and left the storeIn regards to his request for a refund, since the work was not allowed to be completed in the time frame allowed for our next day service guarantee (5pm the following day), we are unable to grant his request to receive a refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below A claim has been submitted thru Staples and approvedHowever, I have not received the claim check of $I also informed Staples that this was a check of high value and feel that I should be compensated in another form as well as for the inconvenience and the fact the clerk did inform me at Staples that mailing a business size envelope (which I believe strongly may have been the reasoning for the lost of the check/package) rather than utilizing the [redacted] hard backcover envelope for the item Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedAs stated in our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellersAt this time, Staples is unable to backorder, offer a raincheck, or honor the price for the out of stock item
Staples has refunded the customer the amount paid back to their method of paymentAt this time, we are unable to reship or offer a replacementIf the customer would like a new order, they will need to place a new order at their own convenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples completely refuses to offer any efforts to its obligationThis is unacceptable! Regards, [redacted] ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI just wish the same issue doesn't happen againThe reason Staples wasn't able to verify my info was due to it's outdated system and as a customer, me getting penalised is something I don't want happening again.Even though with this complaint I am not getting what I want at the price I want, at least I have the complaint documented.Once again, I request the customer service representatives to be courteous to their customers Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhy would you have a policy for Store credit without receipts if you never honor it? Regards, [redacted] ***
Thanks, [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ---------------- Regarding Order# [redacted] , as soon as I placed order, I received email saying my order is on hold so I called customer service & I was told that we missed payment to our staples credit cardIt happened because we didn't receive mailed statement so we missed paymentI made payment on same day giving bank account & routing number on Dec & hold was removedShe said order will be shipped on Dec 29thI never received any email about cancellation till yesterdayI came to know about it when I logged into staples & I checked order historyI was upset becauseMailed staple statement never arrived so we missed paymentPayment was made over the phone & I was promised that order will be shipped next day & it wasn't shippedOrder was cancelled without any notificationAlso if staple doesn't do price match ***, it shouldn't have been listed on your websiteI googled & noticed the page that you pricematch them [redacted] First link - [redacted] So I got into process of price matchingCalled timeHad terrible experience first two timeRep didn't give me any reference number about call & hung up on meWe are long term customer & this should not have happened Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # The business did not resolve the advertising issueThe photo provided clearly shows the item on display being offered at $32.50, yet the store refused to honor the priceThe refusal to honor the sale price for the item being displayed is not acceptable Regards, [redacted]
We apologize to the customer for the inconvenience we may have causedWe have reached out to the customer to advise we have discovered that the price of the item listed on Staples.com was a typographical errorUnfortunately, we would not be able to provide the product at that price as Staples does not honor typographical errors
We reached out to the customer and explained that transactions are only charged the final amountWe assured them that we would address this issue internally to ensure that our representatives are communicating accurate informationWe offered to look into switching the payment method to the gift card, but the customer was satisfied with the conversation and did not want to possibly delay the delivery
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples needs to cancel my card I informed Staples to cancel the card for this horrible stress Staples refuses to aid any further Horrible Company Regards, [redacted] ***
Staples apologizes to the customer for the inconvenience they experiencedWe have issued a $rewards coupon to the customer and advised that it will reflect in their account within hours
Staples apologizes for the trouble the customer has encountered with the storeAs we certainly are sorry that the store seem to get customer to purchase items she did not needStore associates do not currently get commission on sales We have offered to send customer $check for the Ink and Warranty in which she purchased As it is past our day Return policy for Tech items
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Same canned response as beforeStaples never addressed this bait and switch tacticThey can do the right thing and sell me the printer for $as advertisedIf they do not want to respond with anything but a canned response this will never be resolved Regards, [redacted] ***
The customer is more than welcome to shop at a Staples retail locationBeyond, we cannot offer any other suggestions
Staples position on this matter remains the sameShould the card not arrive by the mentioned time period, we invite the customer to contact Staples directlyWe would be happy to continue to work with the customer until the situation is resolved
We are sorry to hear that the customer experienced problems while having his computer serviced in our storeWe have reached out to the store regarding this matter and was advised that the virus removal portion was completed by 4:on the same day the unit was dropped offWhen the customer returned to the store the following the day, our tech was completing required Window's updatesWe were advised by the store that the customer did not allow the tech to complete the updates and retrieved his computer on his own accord and left the storeIn regards to his request for a refund, since the work was not allowed to be completed in the time frame allowed for our next day service guarantee (5pm the following day), we are unable to grant his request to receive a refund
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below A claim has been submitted thru Staples and approvedHowever, I have not received the claim check of $I also informed Staples that this was a check of high value and feel that I should be compensated in another form as well as for the inconvenience and the fact the clerk did inform me at Staples that mailing a business size envelope (which I believe strongly may have been the reasoning for the lost of the check/package) rather than utilizing the [redacted] hard backcover envelope for the item Regards, [redacted]
Staples apologizes for the inconvenience the customer experiencedAs stated in our terms and conditions, the receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sellWe reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellersAt this time, Staples is unable to backorder, offer a raincheck, or honor the price for the out of stock item
Staples has refunded the customer the amount paid back to their method of paymentAt this time, we are unable to reship or offer a replacementIf the customer would like a new order, they will need to place a new order at their own convenience
Staples position on this matter remains the sameThey were informed that their order was priced incorrectly and would not be processed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Staples completely refuses to offer any efforts to its obligationThis is unacceptable! Regards, [redacted] ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI just wish the same issue doesn't happen againThe reason Staples wasn't able to verify my info was due to it's outdated system and as a customer, me getting penalised is something I don't want happening again.Even though with this complaint I am not getting what I want at the price I want, at least I have the complaint documented.Once again, I request the customer service representatives to be courteous to their customers Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowWhy would you have a policy for Store credit without receipts if you never honor it? Regards, [redacted] ***
Thanks, [redacted] Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ---------------- Regarding Order# [redacted] , as soon as I placed order, I received email saying my order is on hold so I called customer service & I was told that we missed payment to our staples credit cardIt happened because we didn't receive mailed statement so we missed paymentI made payment on same day giving bank account & routing number on Dec & hold was removedShe said order will be shipped on Dec 29thI never received any email about cancellation till yesterdayI came to know about it when I logged into staples & I checked order historyI was upset becauseMailed staple statement never arrived so we missed paymentPayment was made over the phone & I was promised that order will be shipped next day & it wasn't shippedOrder was cancelled without any notificationAlso if staple doesn't do price match ***, it shouldn't have been listed on your websiteI googled & noticed the page that you pricematch them [redacted] First link - [redacted] So I got into process of price matchingCalled timeHad terrible experience first two timeRep didn't give me any reference number about call & hung up on meWe are long term customer & this should not have happened Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # The business did not resolve the advertising issueThe photo provided clearly shows the item on display being offered at $32.50, yet the store refused to honor the priceThe refusal to honor the sale price for the item being displayed is not acceptable Regards, [redacted]
We apologize to the customer for the inconvenience we may have causedWe have reached out to the customer to advise we have discovered that the price of the item listed on Staples.com was a typographical errorUnfortunately, we would not be able to provide the product at that price as Staples does not honor typographical errors
We reached out to the customer and explained that transactions are only charged the final amountWe assured them that we would address this issue internally to ensure that our representatives are communicating accurate informationWe offered to look into switching the payment method to the gift card, but the customer was satisfied with the conversation and did not want to possibly delay the delivery
Staples position on this matter remains the same. We would not be able to provide a replacement item as the one purchased was a clearance unit.
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Staples needs to cancel my card I informed Staples to cancel the card for this horrible stress Staples refuses to aid any further Horrible Company Regards, [redacted] ***
Staples apologizes to the customer for the inconvenience they experiencedWe have issued a $rewards coupon to the customer and advised that it will reflect in their account within hours