I would like to correct my last response Ms [redacted] signed up for the Elite Comfort Club membership with Atlas Butler's certified technician Chris G [redacted] to receive discounts on her repairs.? ? ? She called in the day after her repairs were completed to cancel her membership which gave a 30% discount off her repairs and waved the $cost for the diagnostic.? The invoices we provide do not give a breakdown labor, parts and warranty all included in the priceAtlas Butler's Residential Field Manager Lee M***? would have been more than happy to come back out double checked the work preformedMS [redacted] still has a year warranty on the capacitor.?
I am rejecting this response because:First of all, on my question, Chris called me and apologies that he misunderstood and forget to leave the old parts and told me that his supervisor may compensate for this mistake but nobody try to do thisThey have said that they have proof of this installation so month and half ago I have requested to send me the proof but they did not even bother to reply me that is why I contact Revdex.com.Secondly, other competitive companies do the same job for less that $and they did say “Satisfaction is guaranteed” ? ? but they did not even try to satisfy me because they have overcharge meFinally, I have mistrust and very disappointed from Atlas, so that is why I have requested to cancel my programI will request Revdex.com to look into this matter and decide further, because they charge me $for the job other companies do less than $and now this program cost me $moreI cannot afford thisRevdex.com please see customers comments on their website and you will find 80% customer have complaint of overcharging.?
? [redacted] contacted Atlas Butler on 5/4/to update his payment method for his monthly deductions of $for the Deluxe Club Membership and scheduled a not working call for his air conditioner on 5/7/Mr [redacted] upgraded to the Elite Comfort Club Membership via phone with Customer Service Representative J [redacted] Mr [redacted] was advised of the benefits of the Elite Comfort Club one if the benefits is the $diagnostic fee is wavedMr [redacted] contacted Atlas Butler on 5/20/to cancel the Elite Comfort Club membership due to having new equipment installed by another companyMr [redacted] was advise by Atlas Butler’s Dispatcher M [redacted] the request would be sent to the Club Member Manger for review and she would contact him via email and he verified his email addressI emailed Mr [redacted] on 5/22/and advising we received his request to cancel his Elite Comfort Club Membership and he would be responsible for the balance owed on the diagnostic fee of $this is for the $diagnostic completed on 5/7/minus the $payment processed on 5/4/In the event Mr [redacted] would not have upgraded his membership he would still have paid for the diagnostic fee at a discounted rateThe diagnostic fee is not a negotiable feeI have attached the invoices and a copy of the previous membershipAtlas Butler will remain firm on the balance owed of $? ? ? Respectfully,Mary LJ [redacted] Residential Club Member Manager [redacted]
I have reviewed this complaint with Atlas Butler’s Residential Manager Brian H [redacted] and Atlas Butler’s certified technician Matt S*Matt S [redacted] recommended after diagnosing the furnace that Ms [redacted] needed to replace the inducer motor and pressure switchesMatt S [redacted] advised Ms [redacted] of the price to replace he was not aware that there was a manufactures warranty until after Ms [redacted] advised him she thought there may be a warrantyMatt S [redacted] called the manufacture whom confirmed there was a parts warrantyMatt S [redacted] advised Ms [redacted] of the price for labor and she authorized the repairs prior to Matt leaving to get the replacement partAtlas Butler policy is we will not complete any repairs without the customers authorizationOnce Matt S [redacted] completed the work he came upstairs to collect a that time Ms [redacted] advised him she could was unable to pay that amountMatt then advised he there are options such as financing in which she voluntarily provided information to [redacted] Bank and signed the necessary paperwork.? were replaced ? at no charge as value added itemMs [redacted] was advised of the charges prior to any work being completed I have also attached the signed invoice giving Atlas Butler ? authorization to complete the repairs.? Ms [redacted] advised our technician that she was on a fixed income did not have the money to pay for the repairsAtlas Butler’s technician advised her of the option to finance and she agreedMs [redacted] completed and signed the [redacted] loan application of her own free will? Atlas Butler’s Residential Manager Brian H [redacted] contacted MS [redacted] advised provided her with a breakdown of charges including $diagnostic fee and the fact that the technician ? also replaced the pressure switches at no charge and the inducer motor that was under manufactures warranty which carry a year parts warranty with Atlas Butler? Atlas Butler will stand firm on it’s decision to not refund any portion of the charges Ms [redacted] gave prior authorization before any repairs were completed? ? ?
Atlas Butler has agreed to cancel the maintenance contracts with no further charges effective 8/8/I have called [redacted] and left a detailed voice mail advising this maintenances contracts were canceled effective today with no further chargesI also provided my contact information in the event he had any questions or concerns?
Mr [redacted] was contacted by Jeff S [redacted] this matter has been resolvedPlease feel free to contact me at ###-###-#### with any further questions or concerns regarding this matter? Respectfully,Mary LJ [redacted]
Tell us why here [redacted] contacted Atlas Butler on 7/05/at 9:44am regarding a Hot Water Tank not working at her rental property *ocated [redacted] ***She was advised there was an $diagnostic fee she agreed and a visit was scheduled for 7/5/ between 2:00-4:Atlas Butler’s certified plumber Mark W [redacted] arrived at 2:PM diagnosed the thermal couple was bad [redacted] authorized the replacement charge of $via phone for him to replace he completed at 3:PM [redacted] called Atlas Butler on 7/6/was having additional issues with the Hot Water tankAtlas Butler’s certified plumber Mark W [redacted] recommended replacing the control valve due to the age of the Hot Water Tank also recommended and quoted price to replace [redacted] declinedAtlas Butler’s plumbing manager Brian P [redacted] contacted [redacted] offered to reduce the charges to $and refund $which she would only pay for the diagnostic fee she stated she is disputing the whole amount of $with her credit card companyI have attached the invoices Atlas Butler will not complete any repairs without pre-authorization? Respectfully,Mary *J [redacted] Mary *J [redacted] Residential Club Membership Manager Atlas Butler Heating and CoolingDirect: ###-###-####Email: mj [redacted] @atlasbutler.com? ? ?
[redacted] contacted Atlas Butler on 9/7/at 11:22am for her air conditioner that was not workingWe scheduled our certified technician Lee G [redacted] between 4:00-6:00pm.Ms [redacted] was advised by our CSR Whitney the diagnostic fee would be $Atlas Butler's certified technician Lee G [redacted] arrived at [redacted] Drive at 4:10pm upon arrival he discovered the air conditioner was? bone dry had absolutely zero refrigerant compressor has pool vacuum online set and both coils looks as though outdoor condensing coil had a blowout when shutting the unit off unable to actually pinpoint leak but it's leaking in aluminum to copper coil Slender the client that adding refrigerant it would be gone that there would be a repair needed to hold the refrigerant also explained that that is Factory welds unable to weld in the field that we would have to replace the condensing coil recommended replacing the entire air conditioner Lee G [redacted] departed at 5:10pm.? Ms [redacted] accepted the recommendation for a Comfort Advisor to come to her home to discuss replacement of the air conditionerAtlas Butler's Comfort Advisor Mark D [redacted] arrive at [redacted] Drive at 6:00pm to provide a quote at no cost for a new air conditionerMs [redacted] has not contacted our office after the initial visit to advise us that she was not satisfied with diagnosis on 9/7/in the event she contacted our office we would be more than happy to send a field manager out for a second opinion/diagnosis.? ? ?
[redacted] ? ? contacted Atlas Butler on 5/10/at 6:22pm regarding her hot water tank leaking.? An appointment was scheduled between 7:00-9:00pm for? [redacted] ***? ? Atlas Butler's plumber Steve B [redacted] arrived at 7:46pm on 5/10/ after? completing his diagnosis he? recommended replacement of the hot water tank quoting $for the gallon gas hot water heater [redacted] ? authorized the replacement and agreed to the cost providing Steve with her Master CardOn 5/16/***'s daughter [redacted] called our office on 5/16/in for a break down of the charges for the invoice of $It has been explained to [redacted] by the plumbing manager Brain P [redacted] Atlas Butler does not breakdown the charges on their invoicesThe charges include the replacement of the HWT by a licensed Plumber, labor and? warranty on the equipment etcAtlas Butler will not complete any repairs or replacements without pre-authorization of work that will be completed along with the cost.? I have attached the invoice for the work that was completedAtlas Butler will not refund any portion of the installation of the gallon gas hot water tankRespectfully,? Mary *J [redacted] Atlas Butler Heating and CoolingDirect: ###-###-####Email: [redacted] ?
Atlas Butlers Residential Field Manager Darren Emmert spoke with MrWolf in great lengthsregarding his concerns? Atlas Butler has agreed to refund? $in the form of a check.Respectfully,Mary LJ [redacted]
I am rejecting this response because:This is an unreasonable responseWhy I am using other company? Because Revdex.com shut down my furnace, gave me a sky high price to replace my prior furnace with an unknown brand? I have to have somebody replace it? They are misleading, trying to fool me to replace my brand new furnace.? Anybody in my position will use other companyAnybody can tell it is their fault, they refuse to admit it.? Why I filled water? Because the furnace was already replaced and trashed! I wanted to find out if it was leak or not! Plus, using water to test leaking did not destroy the furnace, it was their their technician destroyed the furnace? ? Regards, [redacted] ***
Please see attached revised invoice per [redacted] 's request we have reduced the invoice by $I have mailed and email the invoice to himPlease feel free to contact me if I can be of further assistance? Mary LJ [redacted] Atlas Butler Heating and Cooling Direct: ###-###-#### Email: [redacted] ?
Per our Residential Field manager [redacted] he agreed to wave the $for the blower wheel and the $diagnostic replaced the blower wheel a no charge and waved the $diagnostic charging for the motor $out of good faith [redacted] authorized the repairs and agreed to the pricing and wrote a check # [redacted] for $on 12/1/Atlas Butler has canceled the maintenance contract with no further charges and will stand firm on our decision no additional refunds will be issued
Atlas Butlers technicians are certified , bonded and fully trained in HVAC.? We offered to send out a Residential Field Manager John V [redacted] out on occasions at no cost and to go over the readings with our equipmentMr [redacted] refused he stated he did not want Atlas Butler out to his home We have refunded the $for a maintenance agreement even though the maintenance was completed oh the furnace and air conditioner.? At this time Atlas Butler has done all that we can do to for Mr***! ? ? Respectfully, Mary LJ [redacted] Residential Customer Service Manager Atlas Butler Heating and Cooling Main: [redacted] Direct: ###-###-#### [redacted]
Atlas Butler has agreed to adjust $and invoice [redacted] for $I have left her a vocie mail and sent an email advising her balance is $for the diagnostic fee.Respectfully,Mary LJ [redacted] Residential Club Member Manager
*** *** signed up for the Elite Comfort Club membership on 1/26/Under the membership the services he used total $which exceeds the $annual cost of the membershipOn 1/26/Atlas Butlers Nate certified technician Andy H*** recommended replacing the year old system and
changed the filter, on 4/17/the precision tune up was completed on the air conditioner a value of $242, on 5/17/the $diagnostic fee was waved and leak search was performed a value of $and on 10/17/the $diagnostic fee was waved I made several calls and sent emails from 9/08/until 6/4/giving Mr*** the opportunity to make payment before forwarding to our collection agency for further collection activity. I have attached all emails, invoices, copy of signed membership and terms and conditions of the membership Mr*** is responsible for the $owed to Atlas Butler for the Elite Comfort Club membership and the fees assessed by our collection agencyThis was sent to our collection agency for further collections on 6/8/ The Elite Comfort Club membership was canceled and any benefits are no longer available to *** *** Respectfully, Mary LJohnson Residential Club Member Manager Direct (614) 737-
I have attached the original membership application signed by Mr*** and received a copy of membership agreement and the second attachment is the back of the agreement stating the terms and conditionsThe upgraded membership also has the same terms and conditions they have not changed Respectfully,Mary LJ***Residential Club Member Manager*** *** ***
I am not disputing the bill , I simply would like some consumer information on the new coil I purchasedI need some info, make , model number, warranty information, in writing pleaseDid Atlas Butler sell me the same exact coil that failed after only years in service? it has become known to me that many people have had problems with the *** *** condenser coils dating back to There is now a class action lawsuit against themWas Atlas Butler aware of the potential problems with those coils? When did they become aware of the class action lawsuit?The problems started around 2008, I bought my new equipment from them in years after the problems started.
*** *** purchased a furnace and air conditioner from Atlas Butler that was installed on 6/20/at *** *** ** *** ** ***On 6/19/Mr*** contacted Atlas Butler regarding his air conditioner was not working properly Upon arrival Atlas Butler's certified technician Matt
A*** found the Air Conditioner low on charge, noticed oil on bottom of condenserHe completed complimentary leak search found no leaks inside, found leaking in condenser coilHe recommend replacing condenser coil which has a five year parts warranty on the coilMr*** agreed to the $and paid for the diagnostic charge plus 20% deposit with a Visa credit card in the amount if $for labor cost the retail price of the condenser coil is $this was covered by a manufactures part warranty not laborMr*** agreed to pay balance $when repair is completedMatt A*** returned on 6/19/installed a new condenser coil Mr*** was not there his mother was there gave Matt a check #for the remainder of the balance $I have attached the invoices for the repairs completed
*** *** contacted Atlas Butler on 5/4/to update his payment method for his monthly deductions of $for the Deluxe Club Membership and scheduled a not working call for his air conditioner on 5/7/Mr*** upgraded to the Elite Comfort Club Membership via phone with
Customer Service Representative J** ***Mr*** was advised of the benefits of the Elite Comfort Club one if the benefits is the $diagnostic fee is wavedMr*** contacted Atlas Butler on 5/20/to cancel the Elite Comfort Club membership due to having new equipment installed by another companyMr*** was advise by Atlas Butler’s Dispatcher M*** *** the request would be sent to the Club Member Manger for review and she would contact him via email and he verified his email addressI emailed Mr*** on 5/22/and advising we received his request to cancel his Elite Comfort Club Membership and he would be responsible for the balance owed on the diagnostic fee of $this is for the $diagnostic completed on 5/7/minus the $payment processed on 5/4/In the event Mr*** would not have upgraded his membership he would still have paid for the diagnostic fee at a discounted rateThe diagnostic fee is not a negotiable feeI have attached the invoices and a copy of the previous membershipAtlas Butler will remain firm on the balance owed of $ Respectfully,Mary LJ***Residential Club Member Manager*** *** ***
I would like to correct my last response Ms [redacted] signed up for the Elite Comfort Club membership with Atlas Butler's certified technician Chris G [redacted] to receive discounts on her repairs.? ? ? She called in the day after her repairs were completed to cancel her membership which gave a 30% discount off her repairs and waved the $cost for the diagnostic.? The invoices we provide do not give a breakdown labor, parts and warranty all included in the priceAtlas Butler's Residential Field Manager Lee M***? would have been more than happy to come back out double checked the work preformedMS [redacted] still has a year warranty on the capacitor.?
I am rejecting this response because:First of all, on my question, Chris called me and apologies that he misunderstood and forget to leave the old parts and told me that his supervisor may compensate for this mistake but nobody try to do thisThey have said that they have proof of this installation so month and half ago I have requested to send me the proof but they did not even bother to reply me that is why I contact Revdex.com.Secondly, other competitive companies do the same job for less that $and they did say “Satisfaction is guaranteed” ? ? but they did not even try to satisfy me because they have overcharge meFinally, I have mistrust and very disappointed from Atlas, so that is why I have requested to cancel my programI will request Revdex.com to look into this matter and decide further, because they charge me $for the job other companies do less than $and now this program cost me $moreI cannot afford thisRevdex.com please see customers comments on their website and you will find 80% customer have complaint of overcharging.?
? [redacted] contacted Atlas Butler on 5/4/to update his payment method for his monthly deductions of $for the Deluxe Club Membership and scheduled a not working call for his air conditioner on 5/7/Mr [redacted] upgraded to the Elite Comfort Club Membership via phone with Customer Service Representative J [redacted] Mr [redacted] was advised of the benefits of the Elite Comfort Club one if the benefits is the $diagnostic fee is wavedMr [redacted] contacted Atlas Butler on 5/20/to cancel the Elite Comfort Club membership due to having new equipment installed by another companyMr [redacted] was advise by Atlas Butler’s Dispatcher M [redacted] the request would be sent to the Club Member Manger for review and she would contact him via email and he verified his email addressI emailed Mr [redacted] on 5/22/and advising we received his request to cancel his Elite Comfort Club Membership and he would be responsible for the balance owed on the diagnostic fee of $this is for the $diagnostic completed on 5/7/minus the $payment processed on 5/4/In the event Mr [redacted] would not have upgraded his membership he would still have paid for the diagnostic fee at a discounted rateThe diagnostic fee is not a negotiable feeI have attached the invoices and a copy of the previous membershipAtlas Butler will remain firm on the balance owed of $? ? ? Respectfully,Mary LJ [redacted] Residential Club Member Manager [redacted]
I have reviewed this complaint with Atlas Butler’s Residential Manager Brian H [redacted] and Atlas Butler’s certified technician Matt S
*Matt S [redacted] recommended after diagnosing the furnace that Ms [redacted] needed to replace the inducer motor and pressure switchesMatt S [redacted] advised Ms [redacted] of the price to replace he was not aware that there was a manufactures warranty until after Ms [redacted] advised him she thought there may be a warrantyMatt S [redacted] called the manufacture whom confirmed there was a parts warrantyMatt S [redacted] advised Ms [redacted] of the price for labor and she authorized the repairs prior to Matt leaving to get the replacement partAtlas Butler policy is we will not complete any repairs without the customers authorizationOnce Matt S [redacted] completed the work he came upstairs to collect a that time Ms [redacted] advised him she could was unable to pay that amountMatt then advised he there are options such as financing in which she voluntarily provided information to [redacted] Bank and signed the necessary paperwork.? were replaced ? at no charge as value added itemMs [redacted] was advised of the charges prior to any work being completed I have also attached the signed invoice giving Atlas Butler ? authorization to complete the repairs.? Ms [redacted] advised our technician that she was on a fixed income did not have the money to pay for the repairsAtlas Butler’s technician advised her of the option to finance and she agreedMs [redacted] completed and signed the [redacted] loan application of her own free will? Atlas Butler’s Residential Manager Brian H [redacted] contacted MS [redacted] advised provided her with a breakdown of charges including $diagnostic fee and the fact that the technician ? also replaced the pressure switches at no charge and the inducer motor that was under manufactures warranty which carry a year parts warranty with Atlas Butler? Atlas Butler will stand firm on it’s decision to not refund any portion of the charges Ms [redacted] gave prior authorization before any repairs were completed? ? ?
Atlas Butler has agreed to cancel the maintenance contracts with no further charges effective 8/8/I have called [redacted] and left a detailed voice mail advising this maintenances contracts were canceled effective today with no further chargesI also provided my contact information in the event he had any questions or concerns?
Mr [redacted] was contacted by Jeff S [redacted] this matter has been resolvedPlease feel free to contact me at ###-###-#### with any further questions or concerns regarding this matter? Respectfully,Mary LJ [redacted]
Tell us why here [redacted] contacted Atlas Butler on 7/05/at 9:44am regarding a Hot Water Tank not working at her rental property *ocated [redacted] ***She was advised there was an $diagnostic fee she agreed and a visit was scheduled for 7/5/ between 2:00-4:Atlas Butler’s certified plumber Mark W [redacted] arrived at 2:PM diagnosed the thermal couple was bad [redacted] authorized the replacement charge of $via phone for him to replace he completed at 3:PM [redacted] called Atlas Butler on 7/6/was having additional issues with the Hot Water tankAtlas Butler’s certified plumber Mark W [redacted] recommended replacing the control valve due to the age of the Hot Water Tank also recommended and quoted price to replace [redacted] declinedAtlas Butler’s plumbing manager Brian P [redacted] contacted [redacted] offered to reduce the charges to $and refund $which she would only pay for the diagnostic fee she stated she is disputing the whole amount of $with her credit card companyI have attached the invoices Atlas Butler will not complete any repairs without pre-authorization? Respectfully,Mary *J [redacted] Mary *J [redacted] Residential Club Membership Manager Atlas Butler Heating and CoolingDirect: ###-###-####Email: mj [redacted] @atlasbutler.com? ? ?
[redacted] contacted Atlas Butler on 9/7/at 11:22am for her air conditioner that was not workingWe scheduled our certified technician Lee G [redacted] between 4:00-6:00pm.Ms [redacted] was advised by our CSR Whitney the diagnostic fee would be $Atlas Butler's certified technician Lee G [redacted] arrived at [redacted] Drive at 4:10pm upon arrival he discovered the air conditioner was? bone dry had absolutely zero refrigerant compressor has pool vacuum online set and both coils looks as though outdoor condensing coil had a blowout when shutting the unit off unable to actually pinpoint leak but it's leaking in aluminum to copper coil Slender the client that adding refrigerant it would be gone that there would be a repair needed to hold the refrigerant also explained that that is Factory welds unable to weld in the field that we would have to replace the condensing coil recommended replacing the entire air conditioner Lee G [redacted] departed at 5:10pm.? Ms [redacted] accepted the recommendation for a Comfort Advisor to come to her home to discuss replacement of the air conditionerAtlas Butler's Comfort Advisor Mark D [redacted] arrive at [redacted] Drive at 6:00pm to provide a quote at no cost for a new air conditionerMs [redacted] has not contacted our office after the initial visit to advise us that she was not satisfied with diagnosis on 9/7/in the event she contacted our office we would be more than happy to send a field manager out for a second opinion/diagnosis.? ? ?
[redacted] ? ? contacted Atlas Butler on 5/10/at 6:22pm regarding her hot water tank leaking.? An appointment was scheduled between 7:00-9:00pm for? [redacted] ***? ? Atlas Butler's plumber Steve B [redacted] arrived at 7:46pm on 5/10/ after? completing his diagnosis he? recommended replacement of the hot water tank quoting $for the gallon gas hot water heater [redacted] ? authorized the replacement and agreed to the cost providing Steve with her Master CardOn 5/16/***'s daughter [redacted] called our office on 5/16/in for a break down of the charges for the invoice of $It has been explained to [redacted] by the plumbing manager Brain P [redacted] Atlas Butler does not breakdown the charges on their invoicesThe charges include the replacement of the HWT by a licensed Plumber, labor and? warranty on the equipment etcAtlas Butler will not complete any repairs or replacements without pre-authorization of work that will be completed along with the cost.? I have attached the invoice for the work that was completedAtlas Butler will not refund any portion of the installation of the gallon gas hot water tankRespectfully,? Mary *J [redacted] Atlas Butler Heating and CoolingDirect: ###-###-####Email: [redacted] ?
Atlas Butlers Residential Field Manager Darren Emmert spoke with MrWolf in great lengthsregarding his concerns? Atlas Butler has agreed to refund? $in the form of a check.Respectfully,Mary LJ [redacted]
I am rejecting this response because:This is an unreasonable responseWhy I am using other company? Because Revdex.com shut down my furnace, gave me a sky high price to replace my prior furnace with an unknown brand? I have to have somebody replace it? They are misleading, trying to fool me to replace my brand new furnace.? Anybody in my position will use other companyAnybody can tell it is their fault, they refuse to admit it.? Why I filled water? Because the furnace was already replaced and trashed! I wanted to find out if it was leak or not! Plus, using water to test leaking did not destroy the furnace, it was their their technician destroyed the furnace? ? Regards, [redacted] ***
Please see attached revised invoice per [redacted] 's request we have reduced the invoice by $I have mailed and email the invoice to himPlease feel free to contact me if I can be of further assistance? Mary LJ [redacted] Atlas Butler Heating and Cooling Direct: ###-###-#### Email: [redacted] ?
Per our Residential Field manager [redacted] he agreed to wave the $for the blower wheel and the $diagnostic replaced the blower wheel a no charge and waved the $diagnostic charging for the motor $out of good faith [redacted] authorized the repairs and agreed to the pricing and wrote a check # [redacted] for $on 12/1/Atlas Butler has canceled the maintenance contract with no further charges and will stand firm on our decision no additional refunds will be issued
Atlas Butlers technicians are certified , bonded and fully trained in HVAC.? We offered to send out a Residential Field Manager John V [redacted] out on occasions at no cost and to go over the readings with our equipmentMr [redacted] refused he stated he did not want Atlas Butler out to his home We have refunded the $for a maintenance agreement even though the maintenance was completed oh the furnace and air conditioner.? At this time Atlas Butler has done all that we can do to for Mr***! ? ? Respectfully, Mary LJ [redacted] Residential Customer Service Manager Atlas Butler Heating and Cooling Main: [redacted] Direct: ###-###-#### [redacted]
Atlas Butler has agreed to adjust $and invoice [redacted] for $I have left her a vocie mail and sent an email advising her balance is $for the diagnostic fee.Respectfully,Mary LJ [redacted] Residential Club Member Manager
*** *** signed up for the Elite Comfort Club membership on 1/26/Under the membership the services he used total $which exceeds the $annual cost of the membershipOn 1/26/Atlas Butlers Nate certified technician Andy H*** recommended replacing the year old system and
changed the filter, on 4/17/the precision tune up was completed on the air conditioner a value of $242, on 5/17/the $diagnostic fee was waved and leak search was performed a value of $and on 10/17/the $diagnostic fee was waved I made several calls and sent emails from 9/08/until 6/4/giving Mr*** the opportunity to make payment before forwarding to our collection agency for further collection activity. I have attached all emails, invoices, copy of signed membership and terms and conditions of the membership Mr*** is responsible for the $owed to Atlas Butler for the Elite Comfort Club membership and the fees assessed by our collection agencyThis was sent to our collection agency for further collections on 6/8/ The Elite Comfort Club membership was canceled and any benefits are no longer available to *** *** Respectfully, Mary LJohnson Residential Club Member Manager Direct (614) 737-
I have attached the original membership application signed by Mr*** and received a copy of membership agreement and the second attachment is the back of the agreement stating the terms and conditionsThe upgraded membership also has the same terms and conditions they have not changed Respectfully,Mary LJ***Residential Club Member Manager*** *** ***
I am not disputing the bill , I simply would like some consumer information on the new coil I purchasedI need some info, make , model number, warranty information, in writing pleaseDid Atlas Butler sell me the same exact coil that failed after only years in service? it has become known to me that many people have had problems with the *** *** condenser coils dating back to There is now a class action lawsuit against themWas Atlas Butler aware of the potential problems with those coils? When did they become aware of the class action lawsuit?The problems started around 2008, I bought my new equipment from them in years after the problems started.
*** *** purchased a furnace and air conditioner from Atlas Butler that was installed on 6/20/at *** *** ** *** ** ***On 6/19/Mr*** contacted Atlas Butler regarding his air conditioner was not working properly Upon arrival Atlas Butler's certified technician Matt
A*** found the Air Conditioner low on charge, noticed oil on bottom of condenserHe completed complimentary leak search found no leaks inside, found leaking in condenser coilHe recommend replacing condenser coil which has a five year parts warranty on the coilMr*** agreed to the $and paid for the diagnostic charge plus 20% deposit with a Visa credit card in the amount if $for labor cost the retail price of the condenser coil is $this was covered by a manufactures part warranty not laborMr*** agreed to pay balance $when repair is completedMatt A*** returned on 6/19/installed a new condenser coil Mr*** was not there his mother was there gave Matt a check #for the remainder of the balance $I have attached the invoices for the repairs completed
*** *** contacted Atlas Butler on 5/4/to update his payment method for his monthly deductions of $for the Deluxe Club Membership and scheduled a not working call for his air conditioner on 5/7/Mr*** upgraded to the Elite Comfort Club Membership via phone with
Customer Service Representative J** ***Mr*** was advised of the benefits of the Elite Comfort Club one if the benefits is the $diagnostic fee is wavedMr*** contacted Atlas Butler on 5/20/to cancel the Elite Comfort Club membership due to having new equipment installed by another companyMr*** was advise by Atlas Butler’s Dispatcher M*** *** the request would be sent to the Club Member Manger for review and she would contact him via email and he verified his email addressI emailed Mr*** on 5/22/and advising we received his request to cancel his Elite Comfort Club Membership and he would be responsible for the balance owed on the diagnostic fee of $this is for the $diagnostic completed on 5/7/minus the $payment processed on 5/4/In the event Mr*** would not have upgraded his membership he would still have paid for the diagnostic fee at a discounted rateThe diagnostic fee is not a negotiable feeI have attached the invoices and a copy of the previous membershipAtlas Butler will remain firm on the balance owed of $ Respectfully,Mary LJ***Residential Club Member Manager*** *** ***