Stan's Heating & Air Conditioning, Inc.

This issue has been resolved directly with the customer.

I am sorry for the difficulty you have had this summer with your air conditioning unit.  I see the service ticket from 7/10 when a capacitor was replaced.  You were charged $190.50.  I also see that we found the non working motor on 8/01.  You were not charged for this...

visit.  I will refund the $190.50 that you a paid on 7/10.  We do not pay for repairs from another company, so this is the only amount that I can refund.  I will process the credit for $190.50 this week.  Please let us know if we can help you in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Stan's went out of their way to resolve the matter once they understood what had happened.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Crediting the service call fee of $89 will be done.  This amount was not paid on the technician's visit in October, so there will not be a refund, but a credit to clear our books.I am sorry for the confusion about the repairs completed on the first system.  Apparently, the technician did...

not credit the invoice prior to finalizing the invoice for the coupon.  I do not show an adjusted invoice as mentioned in the complaint.  I do show the credit card was credited the $20 to the same card one week later than the service in September to correct the mistake.As for the accusation of sabotage to the equipment, this simply is not the way we do business.  It did not happen and would not happen.In this case, the indoor blower motor went out on the second system.  We serviced the outdoor unit on the first system by adding Freon.  There is no correlation.

The customer stated this resolution:  Stan's needs to be investigated for committing fraud against it's customers. It's apparent that they claim that equipment needs unnecessary repair work at extremely high costs and are unwilling to explain the breakdown of charges to their customers. ...

For this reason, it is my opinion that they may also be committing tax fraud as well by hiding charges to the customers without explaining what the charges include.  Along with a stated refund.Mr. [redacted] stated he stopped payment on the check.  We have obliged by shredding the check without processing it.  Mr. [redacted] was abusive to our technician verbally with profanity and belittling him.  The technician is a retired military veteran that is not accustomed to this type of abuse and disrespect.  He was rattled by the situation.  The technician asked to never go back to this home again.  Mr. [redacted] continued his inappropriate demeanor with our parts person.  We do not expect our people to take this abuse from anyone.  The parts clerk was justified to terminate the conversation with Mr. [redacted].  I find it odd that he complains the technician was inspecting the wrong unit in one statement then he says he did not look at both systems for a diagnosis.  This is contradictory in itself.  The cost of being in the service business is very expensive.  We offer service 24 hours a day seven days a week.  We have trained and insured technicians.  We have a support staff for the activities in the field.  We have to charge for our services.  We stand behind our repairs for one year.  If in fact there was a wrong diagnosis as Mr. [redacted] claims, he would not have been charged for unnecessary repair.  Flat rate pricing is the standard in the service industry.  Parts and labor are lumped together to come up with a set price for a given task irregardless of the time it takes to perform the task.  This allows us to give an 'up front' price versus time and materials pricing.  We pay the sales tax when we purchase the parts.I will not be contacting Mr. [redacted] for further resolution as this is the type of customer that we would choose not to do business with.