Stanley's Paving Specialist

PetMed Vet, Antioch, TN

October 13 ·

"Our Tuesday Tech of the Week is Ms. Laura. Laura is a licensed veterinary medical technician who has been with PetMed for 14 years. ...Thank you Laura, for everything you do!!!" from PetMed FB Page posted 10/13

I guess PetMed rewards employees with "Tech of the Week" for October 13th when their negligence killed my dog on 10/9. Obviously a "sympathy award" due to negligence or a CYA due to what happened 3 days prior. Laura S[redacted] brought me my dog at noon to send her home after a procedure when Chloe was clearly in respiratory distress. Any person with a brain (and especially a licensed professional trained to care for animals) could see she was in respiratory distress. When I asked Laura about her harsh breathing, SHE WAS VERY DISMISSIVE, DID NOT BOTHER TO LOOK AT HER, SHRUGGED HER SHOULDERS AND CALLED IT EXCITEMENT TO SEE ME AND THE DOCTOR WOULD BE IN BUT IT WAS NOT NECESSARY AND SHE "DIDN'T UNDERSTAND WHY HE ALWAYS FELT HE NEEDED TO SEE THE PET AND OWNER ONE LAST TIME BUT THAT IS JUST WHAT HE DOES". 

When Dr G[redacted] came in thinking he was only debriefing me on the procedure and how to care for her over the next few days, I told him about Chloe's breathing and what was just said. He immediately took her to listen to her lungs and rushed for an X-ray, returned and said she had "developed symptoms of an infection since he saw her a 9 am" because at 9 she sounded good and then said "now her color is really bad and was breathing up to 80 breaths a minute"(this "trained tech" did not even notice this). Dr. G[redacted] put her in an oxygen tent immediately and then would not let me see her so she could rest and get as much oxygen as possible. Chloe's breathing was hard and her little body was collapsing in on each inhale. (Think of an accordion going in and out while played.) Chloe later had to be rushed to an emergency vet hospital by Dr. G[redacted] and Laura S[redacted], the Vet Tech. When I met Dr. G[redacted] and this tech at the emergency vet, Dr. G[redacted] asked Laura S[redacted] to come back with us to talk and answer questions for the emergency vet, Laura refused to go answer questions. When Dr.G[redacted] was talking to the emergency vet it was also said she was only given a mild antibiotic due to the previous surgery but did not mention any stronger antibiotics given once the infection was realized. He also said that Chloe did not get any fluid in her lungs during surgery it had to have been later. A stronger antibiotic was given at the e vet around 6pm. Chloe died at 9 that evening.

I am sure Laura S[redacted] will work hard to have a post removed about her negligence but has no problem talking negative about a famous ex and I am sure receiving money for selling the stories. Do your job and pay attention to the animals left in your care! If Laura S[redacted] cared as much about observing my dog as she does about contributing stories to trash mags about an ex, Chloe might have had a fighting chance by receiving aggressive care much sooner. Laura should not own or be around animals if she can't recognize respiratory distress or even listen to a owner, you need a job where you are not responsible for a life.

If you take your animal to this clinic, make sure Laura S[redacted] will not handle or have any responsibility in caring for your beloved pet. Dr G[redacted] initially seemed professional and prompt when he saw Chloe struggling, but I found it very distasteful and unprofessional for giving a "Tech of the Week" on social media to someone that can not recognize that an animal is in extreme distress! PetMed made us pay almost $300 and then over $800 for the E Vet due to PetMeds negligence. Money will never bring Chloe back but Dr G[redacted] and Laura S[redacted] should take financial responsibility due to her willing to send Chloe home in critical condition. Laura S[redacted] proved lack of training or just not caring when she did not visually recognize or even feel Chloe struggling to breath and still thought she was ok to go home.

Had a terrible experience with this company. They installed kitchen countertops with large gapping seams, pieces of countertop did not match in color, and multiple crackers in countertop. I had three other local companies in the field look at the countertop and they stated it was the worst job they had ever seen and could not believe LL Culture Marble did such a terrible job. Based on my experience I would not recommend this company.

Review: The probem is Art Stanley paved the parking lot for my business, after they finish the job they got money and left. When it rained after a few days the surface was not balanced and there were water puddles in the parking lot. I called back the compant and told them about the water puddles, the owener of the company said they are too busy at this time and also the weather is chaning and it better to do the pavement in summer or hot wather. I wanted until summer came and called the company first they gave us bad attitude and misbehaved on the phone with angry voice. Thne I spoke to the owner of the company and he kept telling me I will come net week. Then next week comes he would say I will come the followoing weekend. After multiple phone calls and headaches he never showd up and he quit answering the phone calls. Everytime it rains the water is stuck on the lot and creating bigger water puddles. If they do not fix this problem now by next year I will have to spend more money and redo some of the parking lot. They have given us lots of headache, waste of time calling them and so much frustration and exhaustion .Desired Settlement: The company did not finish the job first time and the right way, they should come back and redo some of the parking lot where there are water puddles and make the parking lot level in a way the runs down not stay on the parking and make water puddles. And the company should have come and fixed it last year when they were called.

Business

Response:

Thank you for the opportunity to respond to the complaint filed by Mr. [redacted] file #[redacted]. We pride ourselves on being a professional and sincere company to our clients. Mr. [redacted] stated in his letter there were problems with his parking lot located at [redacted], Ringgold, VA 24586. When Mr. [redacted] called the first time, and talked to our office Mr. [redacted] went out to check the parking lot. Mr. [redacted] called Mr. [redacted] and told him that it was nothing wrong with the parking lot. Mr. [redacted] saw scuff marks on the parking lot (where some type of equipment was used to unload some materials for the store. Maybe a forklift, it had turnaround scuffs). Mr. [redacted] even when in and talked to the lady behind the counter and she said that they have materials delivered daily. Mr. [redacted] told Mr. [redacted] that they will wear in. The second call from Mr. [redacted] a few months later, he told Mr. [redacted] that there was a spot that was coming up in the parking lot. Mr. [redacted] went again to check the lot, and the only thing he saw was maybe where someone had spilled gas on the lot. There was no cracking or asphalt coming up from the parking lot. Now Mr. [redacted] is stating there are puddles when it rains on the parking lot. Mr. [redacted] hopes to resolve this issue with Mr. [redacted], and would like to set up an appointment to view the parking lot, and discuss a solution. Mr. [redacted] will repair the parking lot if the problems are related to the job his company did on the parking lot. Please contact me at ###-###-####. Sincerely, Arthur Stanley

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue has not been solved yet. Mr. Stanley came to my location on October 14 at 10:00 AM and said he will come back next week to fix the parking lot. It is second week and he has not shown up to fix the issue. Regards,[redacted]

Business

Response:

Hi Mrs. [redacted], Mr. Stanley sent out a crew on 11/19/2013 Tuesday to complete the patch work on the parking lot. So everything should be okay with this job. If you have questions please contact us @ ###-###-#### thanks, [redacted] (sec)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Yes, Mr.Stanley send the people to fix the patch. Please close the case. Regards,[redacted]