I have responded in my first statement to the time frame [redacted] is bringing up again. My original statement is accurate. As far as her additional phone call to Chris wanting a resolution, Chris, once again offered her loaner furniture until we were able to deliver her custom order and [redacted] refused. He also advised her that the best resolution would be to wait and accept the custom order. The conversation was done in the most businesslike and respectful manner. Stanley's Furniture has been in business for over 70 years with third generation families purchasing from our establishment. Stanley's Furniture has an impeccable respect from it's peers in the furniture industry as well as their clients. Stanley's strives to complete each and every contract to the best of ability and the longevity of the store speaks for itself. While not perfect and not wanting any complaints, the 2-3 per year from thousands of orders per year speaks volumes. At this time the merchandise listed on [redacted]'s contract has been in our local warehouse. If [redacted] wants to complete her end of the contract by accepting the delivery, we can have that arranged. Stanley's Furniture also wants to waive the delivery and set-up fee to try and come to an amicable solution. We await a response.
FULL REFUND WAS ISSUE ON THIS ORDER TO CUSTOMER
I have responded in my first statement to the time frame [redacted] is bringing up again. My original statement is accurate. As far as her additional phone call to Chris wanting a resolution, Chris, once again offered her loaner furniture until we were able to deliver her custom order and [redacted] refused. He also advised her that the best resolution would be to wait and accept the custom order. The conversation was done in the most businesslike and respectful manner. Stanley's Furniture has been in business for over 70 years with third generation families purchasing from our establishment. Stanley's Furniture has an impeccable respect from it's peers in the furniture industry as well as their clients. Stanley's strives to complete each and every contract to the best of ability and the longevity of the store speaks for itself. While not perfect and not wanting any complaints, the 2-3 per year from thousands of orders per year speaks volumes. At this time the merchandise listed on [redacted]'s contract has been in our local warehouse. If [redacted] wants to complete her end of the contract by accepting the delivery, we can have that arranged. Stanley's Furniture also wants to waive the delivery and set-up fee to try and come to an amicable solution. We await a response.