Stanley Warranty

Stanley did not service [redacted] because he was behind on payment and his account has been moved to collections. Stanley can help remove this account from collections and also lower the amount that is owed by [redacted]. That is the most we can do to resolve this complaint.

Dear Revdex.com,Stanley is standing by the original response,and this is no longer in Stanley's hands but in the collection agency's. Respectfully Resolutions Department

Dear Revdex.com,A supervisor has been assigned to this account. Customer may contact [redacted]for faster response time.Thank you for contacting Stanley Resolution Team   ?

Dear Revdex.com,Stanley was working on setting up a tech for [redacted] until he spoke with a rep and explained its a serous leak. Stanley does not cover leaks in anyway and this was informed to [redacted]. Unfortunately after we took the time to explain to [redacted] his...

policy doesn't cover this type of claim he stated he would reach out to the NJ Revdex.com so they can make us service it. We would like to remind [redacted] Stanley only follows there terms and conditions and as stated to [redacted] over the phone if Stanley would had sent out a service man for this claim he would have had to pay for all the repairs regardless. Respectfully Resolutions Department

Dear Revdex.com,[redacted] has forgot to inform the Revdex.com that his issue has always been with payments. He has had a problem from the month Of July August September and October. Stanley warranty has cancelled his contract for non payment and he is in collections as well as the other co-owner for this account [redacted]. Stanley has removed all the fees every time [redacted] and [redacted] have declined on payment totaling $144.00. There is still a past due balance of  120.00 plus 150.00 in cancel fees total owed and in collections is $270.00. Stanley respectfully request that the NJ Revdex.com close this complaint out since the customer [redacted] has been accommodated more then enough and his balance is still due. Respectfully Resolutions Department

Dear Revdex.com, The technician went out to customer house and established that the parts are no longer available due to age of the item. Claims department offered the customer a $250 reimbursement for the item needing repair even though the amount as per the service contract is $150. thank you

Dear Revdex.com,Stanley stands by there original response. [redacted] currently owes $407.94 and is in collections. Respectfully Resolutions Department

Dear Revdex.com,Stanley fixed this furnace [redacted] *n Jan of 2014 and paid $585.00 to fix this very old unit.  After Stanley refused to service any claim for [redacted] because she was already behind on payment and has been sent to collections. Stanley will not be...

able to service any claim for [redacted] until she deals with her payment issues. Respectfully Resolution Department

Dear Revdex.com,Stanley was just the marketer for EFG auto group and  [redacted] account was paid to them. She was instructed to resolve her issue with the company she paid EFG by calling [redacted] Stanley would like to inform the NJ Revdex.com that this is not a Stanley...

customer. Respectfully Resolutions Department

Dear Revdex.com,There is nothing to refund  [redacted]. She took it into her hands and disputed her charges way before she even contacted Stanley.   [redacted] Wang Disputed the payments on 01/20/2015 and her bank refunded her this complaint should not even...

exist.  Respectfully resolutions Department

Dear Revdex.com,Stanley issued CK#1156 and it  was sent out for [redacted] for the amount of $250.00 11/12/15. If he has not received it by now we ask that he reach out to his local post office. If in the event [redacted] does not get anything from the postal service we will issue a new check but this time it would be sent out express mail and we will require a signature from [redacted]. Respectfully Resolutions Department

Dear Revdex.com,[redacted] never paid for the home warranty his Title company did and it was for the sum of $799.00.  Policy became active and he entered 6 claims in one day for all pre-existing problems in the home which are not covered by Stanley. Stanley spoke to [redacted]...

[redacted] from Colorado on 01/21/2015 and explained the problem we were having with [redacted] they understood and we refunded via check to the [redacted] from Colorado for $359.99 the pro-rated amount minus any cancel fees. Respectfully Resolutions Department

Dear Revdex.com,[redacted] cancelled his account days before he entered this complaint. Stanley waived the cancellation fees and parted Separate ways. Stanley is dazed on why this complaint was even entered we waived the cancellation fee as a courtesy. Respectfully Stanley would like to...

remind [redacted] the agreement between Stanley and [redacted] was that we would only charge one last month fee instead of a $75.00 cancellation and a $50.00 administration fee. Respectfully resolutions Department

Dear Revdex.com,Stanley will be standing by the original answer located below.[redacted]r paid $150.00 out of the $1005.00 that she ows for all 4 home warranty policies. The reminding balance is $855.00 that she has been moved to collections.[redacted]R  agreed to make a 7 payments  and has only made one. Her account is officially moved to collections and she was informed of this thats the sole reason she entered a complaint.Stanley respectfully ask's the Nj Revdex.com to close this complaint since the customer is just looking to get out of paying there out standing balance.e...Respectfully Resolutions Department

I am rejecting this response because:  I tried to make a claims several times but wasn't able to get through on their provided contact numbers. When prompted to leave a message I did, several times. I made many many calls and received only endless wait times.  STANLEY IS NOT TAKING RESPONSIBILITY FOR THE FACT that their customers were not able to make a claim...because Stanley didn't answer their phone calls, or return their calls when customers left messages. It's very easy for Stanley to pass the buck here...claiming that the customer never made a claim, etc. The truth is, we weren't able. All one has to do is Google the Stanley name and all kinds of complaints come up for the same things I went through. I WANT MY COMPLAINT TO STAND. THIS COMPANY IS NOT JUST NEGLIGENT, IT IS INTENTIONALLY TAKING PEOPLE'S MONEY AND THEN DISAPPEARING. I WILL NOT BACK DOWN. THIS COMPANY NEEDS TO BE ACCOUNTABLE AND MAKE RESTITUTION. 
  [redacted]

Dear Revdex.com,A supervisor has been assigned to this account. Customer may contact [email protected] faster response time.Thank you for contacting Stanley Resolution Team

Dear,Revdex.com[redacted] is not due any type of refund he went ahead and lied to his bank and told them that he never heard of Stanley nor did he ever authorize any charges. Stanley asked for this to be closed since [redacted] has already been refunded by his bank. Respectfully Resolutions...

Department

Complaint: [redacted]
I am rejecting this response because:
Stanley warranty is lying.  I’ve not received any check from Stanley warranty as of 11/18/15.  Once they send me my money, I’ll close the
complaint.  Can Stanley Warranty verify with their A/P Dept. if Check was ever cleared from their bank account? Thanks.
Regards,
[redacted]

Dear Revdex.com,A supervisor has been assigned to this account. Customer may contact [redacted] for faster response time.Thank you for contacting Stanley Resolution Team