Stanley Steemer of NO CA

Consumer states that the check has been received and considers the matter resolved

We would like to apologize to Mr& Mrs [redacted] for their overall dissatisfaction with the services done at their home by Stanley SteemerWe would like to rectify this situation to the best of our ability and to the satisfaction of the customerWe would like to send our Office Manager to Mr & Mrs [redacted] 's home to as the area's in question and to discuss what will be done to make this a satisfactory situation for the customerWe will contact Mr& Mrs [redacted] to set up a time that best suits their scheduleAgain we apologize for the dissatisfaction of the customer and will see that this situation is taken care of to the satisfaction of the customer

The original refund check was mailed out to the physical address of [redacted] it was however returned to us and we received it yesterday 8/24/16. We put it back in the mail yesterday 8/24/16 addressed to the P.O. Box. We apologize for the mishap and for any inconvenience's this may have caused. Thank you for your patience.

We appreciate your apology having to do with our dissatisfaction. We also appreciate sending your workers back a second time in a timely manner. However the problem we stated before are still just that. It would do little good for you to pay us a visit because I have already cleaned the carpets myself. I felt it was necessary because I was having a party on the deck and also have had overnight company. So you would not see the carpet as it was. In addition, dumping the dirty water on the blacktop would have left a stain so I scrubbed it off. we have a large area of blacktop & much of it is downhill.My husband and I would appreciate our money back. A lot of time & effort have been spent trying to clear up this problem.Sincerely [redacted]

Consumer states that the check has been received and considers the matter resolved.

We would like to apologize to Mr. & Mrs. [redacted] for their overall dissatisfaction with the services done at their home by Stanley Steemer. We would like to rectify this situation to the best of our ability and to the satisfaction of the customer. We would like to send our Office Manager to Mr....

& Mrs. [redacted]'s home to as the area's in question and to discuss what will be done to make this a satisfactory situation for the customer. We will contact Mr. & Mrs. [redacted] to set up a time that best suits their schedule. Again we apologize for the dissatisfaction of the customer and will see that this situation is taken care of to the satisfaction of the customer.