Stanley Convergent Security Solutions

Initial Business Response / [redacted] (1000, 6, 2015/07/31) */ Revdex.com of Chicago, Complaint #XXXXXXXX has been directed over to STANLEY Security Legal Team for further review and resolutionThey will work with the customer moving forward Thank you, [redacted]

Dear [redacted] I am in response on behalf of Stanley Convergent Security Solutions, Inc("Stanley"), regarding your concerns listed below We apologize for the experience you have received The account has been cancelled but the outstanding balance remains I can look into why there is an outstanding balance on the account As the account is not in your name, can you please confirm the name and address on the account, and if you have a copy of the death certificate as wellYou can email me the direct information to [email protected] or contact me directly at [redacted] Again, I apologize for the experience you have received and will review the account in depthThank you, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/06/18) */ Dear Revdex.com of Chicago, We are sorry for the delay in our responseWe have refer to legal regarding this Revdex.com case and once we get a response from Legal, I will get a response to you and to the consumer If the consumer has any questions, they can contact me directly at [redacted] @sbdinc.com Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/06/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We will wait for response

Complaint: [redacted] I am rejecting this response because:My service plan included complete coverage including any maintenance itemsI own the system and should not have to wait for access to itIf the service in question would have been done during our contract term then it is coveredThe only reason it was billable is because it was done outside the contract termAnd it was done outside the term despite plenty of notice.Stanley need to credit my account fully and send me a $-0- balance invoice noting account closed Sincerely, [redacted] ***

BBB of Chicago,Stanley Convergent Security Solutions, Inc. ("STANLEY") is in response to BBB Complaint ID 11299966 that was filed by consumer, [redacted] STANLEY has reviewed the account mentioned and do apologize for the length it took to get a service call schedule for Mr. [redacted] to get his system... unlocked. Per the Standard Service Plan that Mr. [redacted] had, the request to unlock the system was not covered by the plan, which resulted in a billable service call.If you have further questions, please do not hesitate to contact STANLEY.Thank you,STANLEY Customer Experience

Stanley Security Solutions, is reviewing this complaint, and will have a response within a week. I am sorry for the delays regarding this complaint.