Stanislaus Regional Transit

Dear Mr***:Thank you so much for your letter dated June 3, 2015, concerning the complaint filed with the Revdex.com (Revdex.com) regarding transit services offered by the County Public Works Transit Division aka Stanislaus Regional Transit (StaRT)The Transit Division has completed its invesitgation of the complaint filed with Revdex.comOur findings indicate that the transfer issued to the complaint had expired when he attempted to use it on a different route within the county's transit service area.StaRT's Fare Policy requires passengers to use transfers issued to them within the time frame specified and cannot be used on return trips on different routesAdditionally, the Fare Policy requires transfers be used to continue with trips traveling in the same direction.We appreciate your bringing this issue to our attention, and I want to mention that StaRT continue to improve transit services to ensure passengers arrive at their designations in a timely mannerShould you have any concerns or questions regarding this letter, please feel free to contact me at ###-###-#### or at [redacted] Sincerely, [redacted] ***Transit Manager

Dear Mr. [redacted]:Thank you so much for your letter dated June 3, 2015, concerning the complaint filed with the Revdex.com (Revdex.com) regarding transit services offered by the County Public Works Transit Division aka Stanislaus Regional Transit (StaRT). The Transit Division has completed its...

invesitgation of the complaint filed with Revdex.com. Our findings indicate that the transfer issued to the complaint had expired when he attempted to use it on a different route within the county's transit service area.StaRT's Fare Policy requires passengers to use transfers issued to them within the time frame specified and cannot be used on return trips on different routes. Additionally, the Fare Policy requires transfers be used to continue with trips traveling in the same direction.We appreciate your bringing this issue to our attention, and I want to mention that StaRT continue to improve transit services to ensure passengers arrive at their designations in a timely manner. Should you have any concerns or questions regarding this letter, please feel free to contact me at ###-###-#### or at [redacted]Sincerely,[redacted]Transit Manager

Review: I have been robbed for my money several times by http://www.srt.org/index.html. The way it happens is that when they issue their transfer tickets, they sometimes have given me the incorrect ticket rendering the ticket useless and forcing me to have to pay again because instead of giving an inbound ticket they handed me an outbound one. The real headache is when I don't have coins to pay for another one way ride because of lack of change, I end up getting off the bus and having to wait for another bus to come by. This friday it happened again in Patterson, CA, there was a festival here and the bus stop where move elsewhere without previous notice. The original bus stop did not even have the location of the relocated bus stop. I had to call and wait on the phone over 15 minutes before someone answered and gave me an address that did not correspond on the map 2nd st & I, which if you google that address you eventually figure out its HighWay 33, so 2nd st doesn't really exist on maps. The fare is only 1.50 it's not a money issue as much as its an inconvenience and overall headache. On friday I was forced to pay twice as much because the previous bus drivers had issued the wrong ticket. I called their office number and the gave me the run around regarding their manager by two employs named [redacted] & [redacted]. [redacted] said to call on Monday for a refund, [redacted] said they don't issue refunds and refused to put me on the line with her manager. Am I supposed to accept this? It makes me wonder how many people they must do this to on the daily and because of the low amount of money exchange you can assume it goes unreported.Desired Settlement: If I could get a couple of day passes or even a month pass I would appreciate it alot, since they are responsible for me arriving late to several appointments including job interviews and such.

Business

Response:

Dear Mr. [redacted]:Thank you so much for your letter dated June 3, 2015, concerning the complaint filed with the Revdex.com (Revdex.com) regarding transit services offered by the County Public Works Transit Division aka Stanislaus Regional Transit (StaRT). The Transit Division has completed its invesitgation of the complaint filed with Revdex.com. Our findings indicate that the transfer issued to the complaint had expired when he attempted to use it on a different route within the county's transit service area.StaRT's Fare Policy requires passengers to use transfers issued to them within the time frame specified and cannot be used on return trips on different routes. Additionally, the Fare Policy requires transfers be used to continue with trips traveling in the same direction.We appreciate your bringing this issue to our attention, and I want to mention that StaRT continue to improve transit services to ensure passengers arrive at their designations in a timely manner. Should you have any concerns or questions regarding this letter, please feel free to contact me at ###-###-#### or at [redacted]Sincerely,[redacted]Transit Manager