Stanios Industrial Supply Co

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ It is not our intention to delay the shipment or cause out customer inconvenienceRegarding this case, the items that were on the order are special order items and they do have extended lead timeThe manufacturer is behind on their production which caused this delayFor this order, we shipped out the items as soon as they become availableWe did not receive and special shipping instruction to ship the order complete Regarding duty and tax you have to pay on the order, we have no control over itWe do not charge tax on order that ship outside the state of IllinoisAll tax charge on this are according to your local policiesWe can see why you are upset as a customer when you only receive a partial shipment from your brokerHowever, we have no control on your brokerHe should've held the item until the order is complete before sending it to you We tried our best to answer all of our customer questions and concernsWe are very sorry if we have missed your emailSometime the email system filters out email and send them to the spam folder that rarely get check by us We do ship internationally so if you need your shipment to be ship to Trinidad, please contact us directlyPlease provide us with your shipping address in Trinidad so we can discuss shipping arrangement