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Standard TV & Appliance

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Reviews Standard TV & Appliance

Standard TV & Appliance Reviews (67)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis unit has not worked for two months Under any definition that's defectiveWe have never been treated by any business as poorly as we have been treated by Standard TV and Whirlpoolfive service calls and still not fixed is just WRONG..Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Valued Customer,I, Assistant to the Director of Sales, have connected with our Customer Relations Expert to discuss your issueA third party has been out to diagnose your unit, and another control panel has been orderedOur Customer Relations Expert has been in contact with the manufacturer yet again, and is requesting return for your productPlease accept our apologies that this process has been time-consuming, but please understand that there are certain policies we have to adhere to in order to fully take care of youWe are making every effort, and checking daily on the status of your issuePlease rest assured that we will continue to advocate for you with the manufacturer until you are satisfied.Sincerely,Executive Assistant to the Director of Sales, Standard TV and Appliance

Complaint: [redacted] I am rejecting this response because: I have accepted the offer on my voicemail from Kelly to have the merchandise picked upPlease give me available time to pick up the merchandise.Sincerely, [redacted]

Dear Valued Customer,I am sorry to hear that you have had difficulty in receiving proper service for your unitAt Standard TV and Appliance, we take great pride in providing exemplary customer servicePlease accept our sincerest apologies and our effort to remedy your unpleasant experienceIn order to repair your unit, parts had to be ordered from the manufacturer, which can be a time-consuming processBoth our Service Department and our Customer Relations Department have been made aware of your situation and are working in conjunction to ensure that your issue will be resolved in a timely manner.our Customer Relations Representative will be following up to ensure our customer’s satisfaction.As of November 24th, our records indicate that service to your unit had been completed and that the unit tested in working orderThe issue was closed as resolvedAfter further research, including contact with the customer, there appears to be yet another product complication several days after our last visitAn additional service call will be conducted on Friday, December 4thThe Executive Assistant to the Director of Sales and Since your unit is still covered under the manufacturer’s warranty, we are unable to provide a refund without all efforts being taken to resolve with the manufacturer first.Again, we apologize for any lack of responseYour complaint will be brought to the attention of our Owner and Corporate General Manager

Complaint: [redacted] I am rejecting this response because: I do not see how your insurance company was able to do a through investigation, do to the fact that they never contacted us to actually hear what we had to say or look at any of the pictures tool of the floor before it was removed or after or the damage to my island the dishwasher and sink sit in with the valve they loosenedI have pictures of it allThe valve may have been old but was NOT leaking before your service man came out and tried turning the water off at the valve which loosed it, caused it to leak and then left itI had laminate floor in my kitchen and when it gets wet it becomes a spongeIf my valve had been leaking the whole time, my whole floor would have been soaked not just where your service man workedThe cabinet behind the valve and the dishwasher was wet but you can tell it was recent and of different wood so it was able to be dried out beings the water had not set on it for that long(Keep in mind my island had to also be replaced because it had to be removed to dry the floor out under itMy dishwasher and sink are in my island) You installed my dishwasher on Friday and on Monday water was coming up between my floor boardsThe amount of damage to the wet floor and my island is consistent of a few days not of a constant leak I have pictures, my insurance company took pictures and the water restoration company also took picturesNo I do not accept your response and expect you to do the right thing by making my insurance company and me wholeSincerely, [redacted] ***

Dear Valued Customer, Please accept our sincerest apologies that you felt as though your situation was handled in an unsatisfactory mannerAfter speaking with our Accounting Department, it sounds as though your refund has been completedPlease feel free to reach out to me directly, the Executive Assistant to the Director of Sales, if you need further assistance Again, please accept apologies that your refund was delayed and required follon your partYour issue has been relayed to management and will be addressed in our policy reviewSincerely, Executive Assistant to the Director of Sales

Complaint: [redacted] I received a call from the customer service representative shortly after I submitted this complaint to your organization on October 13thThis call resulted in her effort to get an authorization from the manufacturer to take back the defective dishwasherShe called us back the morning of October to inform us that she was able to get the authorization to return the defective dishwasher and was issuing an in-store credit that included the price we paid for the dishwasher and the year extended warrantyWe went back to the Beaverton store the next day and used this credit to select another brand dishwasher and a different extended warrantyThe new dishwasher as to be ordered and we now await it's delivery and installation I will accept this complaint resolved when the new dishwasher is delivered, installed and the defective one removedThis is supposed to be completed within two weeks from October Sincerely, [redacted]

Hello....I have emailed Mr [redacted] this morning....below is a copy of the email I sent him...Good morning Mr [redacted] , My name is Diane and all of our company’s Revdex.com complaints come across my desk for review I am truly sorry for the misinformation you received from our service department We have several new dispatchers and situations like these absolutely present opportunities for more training I have brought this to the attention of the Service Manager (who is copied on this email), Nate W***Nate and I have reviewed your service history and show that the $you paid was for labor only In your research with [redacted] that you regrettably had to do yourself, you learned that your part had a one year warranty Thus, you were not charged for the part In the text of your complaint, you stated that ( [redacted] ***) was going to “check and see if the service call fee could be refunded, but they (had) not called in a week.” No doubt if they had called you back, they would have informed you that while the part was covered for one year, the labor is only covered for months Therefore, we are declining to refund your $ However, I realize the process of getting your control panel repaired did not go as smoothly as it should have Again, I apologize for the bad experience and recognize you deserve something for your troubles I will be sending you a gift card for [redacted] in the mail todayIt can be used at a few different places including [redacted] or [redacted] Please accept this as a token of our apologies We will strive to exceed your expectations should you need anything from Standard againSincerely,

Dear Valued Customer,I apologize that your experience with replacing your door has been less than satisfactoryWe have scheduled service with a replacement door for Wednesday, January 10thWe hope to gain back your confidence in our capabilities as a companyIf you have further questions or concerns, please do not hesitate to contact us.Sincerely,Executive Assistant to the Director of Sales

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: We want the range to work for more than four daysSincerely, [redacted]

Standard takes pride in providing quality products and in being a local company who chooses to do our own installation and serviceIn this case, we regret not living up to our high standards for this customer with their installation of a washing machine The facts are that we have taken responsibility and moved quickly to resolve the issues in the customer’s homeWe have turned the claim over to our insurance carrier who has also been in contact with the customerWe earn the trust of customers one at a timeIn this case, we did fall short of earning this customers trustStandard will do what we do for all our customers and try to reasonably resolve this issue through our insurance carrierHer demand for FREE appliances from the beginning was completely unreasonable We have offered her a full refund for the appliances purchased and she has accepted that by having Standard pick up the appliances and giving her a credit on her credit card Also, we explained to her that the insurance companies involved must work out the claim and Standard cannot make side deals while the companies are engaged in subrogationAccidents happen and that is why Standard carries liability insuranceWe have apologized to the Customer multiple times and regret the accident occurring Sincerely,Executive Assistant on behalf of COO

Dear Valued Customer, Please accept sincerest apologies that your experience was less than satisfactory. Since we received your complaint, our Customer Relations Manager has been in contact and has secured an exchange for you. We look forward to seeing you in the store for reselection of your... product. If you encounter any further issues, please feel free to contact me, the Executive Assistant to the Director of Sales, and I will be glad to assist you. Sincerely,Executive Assistant to the Director of SalesStandard TV and Appliance

Complaint: [redacted] I am rejecting this response because: They did not offer to arrange any service the first time, I did through GE as they had told meI again arranged service through GE for the second failing unit, scheduled to come out today 5/18/I have little confidence that the third party will repair the unit, they quickly ran through a basic "push button" troubleshooting process the last timeWhat were looking for is a whole replacement of the unit or store credit if this current repair does not fix anythingIt is either a manufactured or design defective cook-top Sincerely, [redacted]

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Dear Valued Customer,Standard TV and Appliance extends apologies that you felt your experience was less than satisfactoryOur Insurance Company has completed their investigation and has determined that Standard Appliance, Incis not responsible for the water damage in your homeThe valve in question appears to have been leaking prior to install, based on the level of corrosion foundWe are sorry to hear of your circumstancePlease feel free to contact me, the Executive Assistant to the Director of Sales should you have further questionsThank you,Executive Assistant to the Director of SalesStandard TV and Appliance

Dear Valued Customer,We would like the opportunity to address your concernsPlease have your insurance company contact our Claims Department at 503-542-to discuss your claimSincerely,Executive Assistant to the Director of SalesStandard TV and AppliancePortland, OR

Ms [redacted] ,Please let me start by apologizing for the delay in service While we didn't receive the Revdex.com complaint notice until Tuesday, we received your complaint via our own website as well as our Facebook page on Monday Our senior dispatcher and complaint resolutionist was on the phone immediately with you A service appointment was scheduled Saturday for Monday the 8th to come out and fix the sensor issue and the original problem However, not all the parts were in It's Standard's practice to call customers and inform them of this and there might have been a communication misunderstanding where you thought we were no longer coming out at all on Monday However, our tech picked up what parts were available and showed up on Monday as scheduled He was able to fix the sensor issue so you could run the washer A second appointment was scheduled for Wednesday to fix the original issue Once that appointment was completed, the same dispatcher followed up with you to make sure everything went smoothly and you were satisfied As of today, your washer is fully functional We value your business, Ms [redacted] , and again, apologize for any inconvenience we have caused you Please don't hesitate to contact us in the future if any other problems arise Respectfully and sincerely

Dear Valued Customer,
On behalf of Standard TV and Appliance, I would like to apologize for any negative experience you may have encounteredOccasionally, an order slips under the radar of our
delivery office as appears to be the case in your situationThe part for you refrigerator was ordered, but can take up to weeks to arrive at our warehouse, as it is made to orderAgain, please accept our sincerest apologiesOur Operations Manager has placed a phone call and followed up with an email in an attempt to get ahold of you to amend your situationThe part is being expedited and your concerns have been brought to our Operations Manager, Director of Sales, and PresidentYour feedback is appreciated; we will address training issues to prevent future occurrences
Sincerely,
Executive Assistant to the Director of Sales
Standard TV and Appliance

Ms***,First, let me start by apologizing for the lack of follow through and the amount of time in which it took to get a service call to your home We strive to provide our customers with the best possible quality experience in all facets of our business Unfortunately, an
unforeseen sick call by your assigned tech forced us to reschedule your appointment We regret that this delayed the path toward an agreeable solution to your water dispenser problem.As for your main complaint: the water dispenser was not dispensing ice cold water...we apologize if the temperature of the water was not discussed in the course of your conversation with your salespersonHe is a very knowledgeable and senior salesperson here, and it was an oversight on his part We will use your complaint as a training issue for all of our salespeopleThe fact of the matter is that the water dispensed via your refrigerator will only be as cold as your refrigerator's internal temperature For the water to be ice cold, the temperature would need to be set to near freezing temperatures which would ruin your food The manufacturer of your refrigerator will confirm this fact We've come to discover that the reason your water was so cold coming from your old refrigerator is because you had a refrigerator with a special tank for cooling water and an internal spigot These refrigerators are available for purchase but are much more costly.This is all old news to you by now since our Customer Relations Manager has already contacted you to let you know we will return your refrigerator for full credit and help you re-select an acceptable model I see that you came in to the store yesterday and selected a new model which we will order in for you.We value your business, Ms*** and again, apologize for the inconvenience we have caused you If for any reason this new refrigerator doesn't work out, please do not hesitate to contact us immediately.Respectfully and sincerely

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Address: 5240 SE 82nd Ave, Portland, Oregon, United States, 97266-4804

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