Standard Process Inc.

Sales representative for southeast area is very prejudiced, I am very outraged and displeased with standard process based on this claim. I have been harassed, bullied, treated like a criminal and discriminated against. All because I ordered some supplements for my natural health practice.. I have made several attempts to talk to the person in charge but all I get is very bad customer service and lack of cooperation. Nobody would give me the name of the person in charge. In my opinion, Standard Process is a company trying to keep minority out of using their supplements... It is very sad that they would sell you the products then harass you about it. This person came to my office to harass and belittle me also tried to come into my home. This is very serious and what kind of a company would hire somebody that would go this far? This is scary!

Review: This issue has been ongoing for several years I have made numerous attempt to contact the company and clear this with no success. I had been doing a large volume of business with standard process for over 10 years and had always enjoyed a good professional relationship with them. In approximately 2007 I placed a large order. Due to deaths in my family at the time, payments were late. I received a phone call late in the evening at my office from a Mr [redacted] who stated he was a collections agency and demanded money from my past due balance. It was over $1000.00, which I had no problem paying as it was an oversight due to personal issues. I mispronounced his name and he became extremely irate and belligerent and then refused to accept my payment via credit card! I then called standard process and told them about it. I was very upset and I paid my bill in full with them that evening. The next day and for a week following, my office was harassed by "wrong numbers" from a specific collection agency . I have caller ID. They called Every 15 minutes looking for someone who owed money! I felt this came from Mr [redacted] who was hired by Standard Process. It was very upsetting to my office and my business and I called SP and told them about it and they put me in touch with their attorney and he denied the collections. Anyway, my a count was paid in full and in the heat of the argument I said I didn't want to do business with them as that is the way they treat their good long standing customers. Time went on and SP is HUGE in chiropractic. MAJOR donations to state associations ect. They are present at all state.conventions. Well I was at my state convention at their nutrition continuing education seminar and I wanted to buy product. They sold it to me and I paid for it by credit card. Then when I wanted to purchase additional product later, I was informed that I had a $300 outstanding balance from the credit agency when they sent me to collections! This was about 5 years later! Iris not ever receive any bill or notification of this charge. In fact when Mr [redacted] called me at my office. He did not ever say I owed him that money nor did I ever get a written bill. I find this practice to be in error and I want it removed. SP says I cannot have an open account to order until I pay the Additional $300.00! What is this for? Is this usual and customary? I paid my bill in full. Mr [redacted] refused to take my payment and was belligerent and nasty and upset my office with his crank calls for a week! I have not ever heard of a $300 charge late fee. Do they do that to ALL their customers? I would like clarification of this practice, as I have not ever heard of it.Desired Settlement: I would like a billing adjustment whereby this ridiculous $300.00 charge is removed and lower to buy their product as a professional which I am.

Business

Response:

September 12, 2013

Revdex.com

RE: ID [redacted]

Dear

[redacted],

The quick synopsis is the customer was called three times

with no response to the past dues. The customer was sent two letters on the

balance due and changes to the account for terms and moving to collections with

no response. This all happened during a two month span. The customer called us

after the account went to collections to pay and paid the amount owed to

Standard Process, but did not pay for the collection agency fees. This was

still owed. The customer was not happy with going to collections and wanted to

close her account. The customer then tried to open up account later, but could

not because of the past due still owed from the collection agency fees. Once

the fees are paid we will be happy to reopen her account with agreed upon

payment terms of credit card only, which is also the preferred method of

payment with most of our customers.

Here are some details on the account ([redacted]) notes:

7/10/07 – Credit called customer about past dues – no

response

7/18/07 – Credit called customer about past dues – no

response

7/25/07 – Credit called customer about past dues – no

response

8/02/07 – Credit mailed monthly statement and alerted

customer on this statement if payment is not received in full by 8/16 payment

terms would be changed to COD.

8/16/07 – No response was received from customer yet on past

dues or monthly statement notice. Letter was sent to customer stating terms of

their account are being changed to COD. Also noted if account is not paid in

full by 8/30 the account would be turned over to a collections agency to

collect the balance due.

9/4/07 – Customer notified account was officially turned

over to collections to collect the past due amount. Customer had until 9/14/07

or collections process would start.

9/18/07 – Customer called Standard Process to complain about

receiving a call from a collection agency. Customer was not happy with the

collections call. Customer faxed a letter to Standard Process to call her in

the morning for payment. Credit called the customer and left a voice mail.

Customer called back later and made a payment by credit card for the balance

due to Standard Process, but did not pay for the collection agency costs.

9/21/07 – Customer was not happy with what happened and

wanted to close the account. Customer was made aware her account was closed.

9/11/09 – Customer called and wanted to reopen her account.

She was transferred to legal department for past dues.

8/29/11 – Customer opened an account through a convention

and placed an order. It was discovered the customer had a past due and the

account was closed for past due owed from previous account.

10/14/11 – Customer called back and was told she still owed

the collection agency for their fees. Customer said she did not feel this is

the way things worked because she was told she owed the collection agency fees

and hung up on the call.

We certainly appreciate the customer wishing to continue to

purchase our products. Unfortunately,

because we had to turn her account over to a collection agency, after many

attempts to avoid it, she is obligated to pay those additional fees.

Review: Standard Process states on their website that their products are safe and follow standard manufacturing processes required by the FDA. The FDA website confirms that cows used in processing supplements are only audited and not all cows are tested before they are used for manufacturing of supplements. It is the responsibility of the business to conduct practices that make their supplements safe. in a personal conversation with Standard Process, both [redacted] and [redacted] told me that there is no way to test for BSE (mad cow disease) on a cow until it is dead and that they do not test every cow they use in their manufacturing nor can they confirm that cows they purchase were tested before making their supplemental products. No one on the supplement container or in the literature on their website do they inform consumers about the risk of taking these supplements. Their website information is misleading, and from the perspective of this consumer, fraudulent.Desired Settlement: I need a letter stating details about the cows used to develop the supplements I was given by my health care provider. The products were Spleen PMG 7550, Lot #[redacted] expiration 06-2014 and Thymus PMG 7975 Lot #[redacted] expiration 07-2014. I need to know where the cows were purchased, where the cows were originally housed, how old the cows were upon slaughter, when and where they were slaughtered, when the slaughtered organs were then manufactured into supplements, and whether an audit done by the FDA on cows used for these supplements? I have tried to get this information from the company, but after I asked for the FDA reporting document, they have failed to return any messages I have left. I also left a message for a manager to return my call, but received no return response. I am hoping to get this concern resolved through the Revdex.com before I need to take this concern to the courts.

Business

Response:

August 21, 2013

Revdex.com

10019 W. Greenfield Ave.

Milwaukee, WI 53214

RE: ID [redacted]

Dear [redacted],

Our products are dietary supplements that are sold

exclusively through health care professionals.

As such, we did not sell Thymus PMG and Spleen PMG to Liala

[redacted]. Ms. [redacted] purchased these

products through her doctor. When she

complained about taking these products for three days and developing headaches,

she contacted us directly. As per our

procedures, we told Ms. [redacted] that she needed to go back to her doctor to

discuss her symptoms and we filled out a customer complaint form. We then contacted her doctor to make him

aware of the situation. It is our understanding

that her doctor did contact Ms. [redacted] after our telephone call. As required, we also sent Med-Watch forms to

the doctor for his completion with the patient.

Ms. [redacted] did fill out the Med-Watch form in the

doctor’s office on July 10, 2013, but failed to keep an appointment with the

doctor scheduled for that same day. It

is our understanding that her doctor did find out that she is also seeing

another physician within the same building and this other physician had been

treating her for headaches before she saw him and received the Thymus PMG and

the Spleen PMG.

Due to the nature of this complaint being a medical

situation, we believe that only she and her doctor can evaluate the use of the

products for her specific health needs.

It would also be up to her and her doctor to determine if these products

were appropriate for her use.

Regarding the alleged issues with BSE, we follow all

USDA/FDA regulations relating the use of animal tissues including the use of

tissues under 30 months of age. We are

not able to test for BSE per USDA rules.

As far as where each animal comes from, that would be impossible for us

to ascertain, since the tissues are received in 50 pound boxes of frozen

tissues. What I can tell you is that Thymus

PMG has been on the market since 1952 and Spleen PMG has been on the market

since 1955. There have been no issues

such as this regarding these products previously.

We do not believe that there is any relevance to this

complaint since our website does refer a person to the FDA information. What Ms. [redacted] is requesting simply

cannot be provided.

Sincerely,

Standard Process Inc.

Business

Response:

October 17, 2013

Revdex.com

10019 W. Greenfield Ave.

Milwaukee, WI 53214

RE: ID [redacted]

Dear [redacted],

This letter is sent in response to the letter dated 09/30/13.

We certainly appreciate Ms. [redacted]’s situation and

will try to address her additional concerns as possible.

The slaughterhouses referenced in the prior response are

located in Wisconsin and Pennsylvania.

Animals are brought to these facilities via trucks, which means that

they certainly could be coming from surrounding states. We do not have access to more specific

information regarding the source of each animal.

As I mentioned in my previous response, the vendors pack

each specific tissue in separate boxes during the collection process. Standard Process conducts visual identity

tests on each batch of raw tissues to make sure that the correct tissues are

used to produce the correct corresponding product. This is how cross contamination is

controlled.

Standard Process meets FDA/USDA requirements for the use

of these animal tissues in products. We

do not have more specific answers to the concerns expressed by Ms. [redacted].

Best regards,

Standard Process Inc.

Consumer

Response: