Standard Capital U.S.

Review: I purchased a service to help me look for a foreclosure home in Richmond, Va in April. I was told that in 90 days if I do not have any responses or not satisfied that I will be refunded my $199.99 fee. I called to ask the procedure to do this and was told to g to the website to cancel my service. The first step was as stated (Requests for refunds will be accepted after 90 days by certified mail. The request must include at least 5 denial letters from the homeowners you have contacted through StandardCapitalUS.com) I was told that if I could not get these letters that I could not get a refund back. I was told to send more letters out requesting denial and if they did not respond I still could not get my refund. I feel I have been taken advantage of by this company with no other resolution from them to obtain my refund.Desired Settlement: Refund my $199.99 fee and shut down this business

Business

Response:

In response to [redacted] complaint Ms.[redacted] contacted the company to gain access to the Pre-Foreclosure listings.The listings provided on the website are legitimate distressed properties, exactly as our website states. There are no guarantees but due diligence is required by the consumer.The company is more than willing to assist Ms. [redacted] in the process of obtaining a distressed Pre-Foreclosure Property.As per our Terms of service, the registration fee is refundable after 90 days. Ms.[redacted] did have an option to review our terms of service prior to registration. Once she became a member she had the option to accept or decline the terms of service.

After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Business

Response:

The company is more than willing to assist Ms.[redacted] in the process of obtaining a distressed Pre-Foreclosure Property. Our records indicate the terms have not been met regarding the cancellation. As per our Terms of service, the registration fee is refundable after 90 days.

Consumer

Response:

Review: 9660888

I am rejecting this response because: It has been past the 90 days and I do not wish to do any further business with this company. I would just like my refund back. When I did call for assistance they were not helpful. If they look at their records, they will see it has been since April 3, 2013 that I have had the service and no service has been rendered.

Regards,

Review: I sent a complaint in August regarding Standard U.S.Capital. I receiThankyou Justin Quinnved a email from the BBI want my $ saying my account has been closed. U.S. Standard Capital responded saying that I knew about the policies. My cases has not been settled, I want my $200 refunded back to me.Desired Settlement: DesiredSettlementID: Refund I want my $200 back.

Business

Response:

Our records indicate that the terms of service have not been met. As per our Terms of service, the registration fee is refundable after 90 days. Mr. [redacted] did have an option to review our terms of service prior to registration. Once he became a member he had the option to accept or decline the terms of service. After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Review: Order ID #Date / TimeCharge Total769365/11/2013 7:33:17 AM$199This company is 100% scam. They lie and tell people that they have homes that DO NOT belong to them and charge you $199.00 to look at their website. When you call the phone number, they will tell you that they have an A rating with the Revdex.com, which is a lie. The homes they have on thier website are old listings of homes that people actually own. Even when you go to the property face the owners, they have no idea of what you are talking about and I have shown them the website and they could not believe it. After 90 days you can request a refund, well the problem is there cannot be issued a refund, because they state that you need 5 denial letters from the home owners and there is no possible way to get those, because they don't own the homes, so therefore, you cannot get a refund. They never tell you any of this upfront. They have listed their scams on Craigslist many times. Someone needs to shut these people down so that no one else get caught up in their web of lies and deceit. It's a shame people have to lie to make money. Please be aware of scams like these, they may come under another name or source, but once they get started, they don't stop unless someone put a stop to it. THESE ARE THEIR TERMS USED IN ORDER TO STOP YOU FROM GETTING A REFUND FOR SERVICES THEY CANNOT POSSBILY PROVIDE:Requests for refunds will be accepted after 90 days by certified mail. The request must include at least 5 denial letters from the homeowners you have contacted through StandardCapitalUS.comThe Company has, to its sole satisfaction, verified that the delivered Service was materially deficient in providing the Service as stated in its Service Description on the Web Site at the time of Purchase.The verified deficiencies of the delivered Service were not caused by events outside the control of the Company such as slow internet connections, weather, etc.I hope someone will read this FIRST before committing to any service of this nature.Desired Settlement: Being that Standard Capital US DOES NOT OWN nor have access to the homes listed on their website, they are giving out false information. NO ONE can possibly get 5 denial letters as they claim because the homes are already occupied by owners. They put that in the clause because they know that they had no intentions of giving anything back to anyone. I am requesting a refund in the amount of $199.00 for the service I DID NOT NOR CANNOT GET.Karma is very real!

Business

Response:

In response to [redacted]'s complaint Ms.[redacted] contacted the company to gain access to the Pre-Foreclosure listings.The listings provided on the website are legitimate distressed properties, exactly as our website states. There are no guarantees but due diligence is required by the consumer. The company is more than willing to assist Ms. [redacted] in the process of obtaining a distressed Pre-Foreclosure Property. Ms. [redacted] was provided extensive foreclosure information for the listings on the website, also the contact information for the homeowners. Our records indicate that the terms of service have not been met. As per our Terms of service, the registration fee is refundable after 90 days. Ms.[redacted] did have an option to review our terms of service prior to registration. Once she became a member she had the option to accept or decline the terms of service.

After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Consumer

Response:

Review: 9666882

I am rejecting this response because:

On August 12, 2013 I called Standard Capitol US to receive a refund and was told that I had to log into the website and go under terms and the refunds stated that I had to have 5 denial letters in which their was no way to obtain these letters. I had sent out over 20 letters, visited some of these homes only to find people still living in them and they had never heard of Standard Capitol Us. I showed them the letter that I downloaded from their website and they had no idea that this shady business was going on with their property. Per the conversation with Mr. Morgan Graham ID2043, he NEVER stated anything about having access to any of the companies website policies and foreclosure list until I paid the $199.00. I was told if after 90 days, I did not find anything, in which I did not, he said that I could receive a full refund of the $199.00. On June 14, 2013, I called Standard Capitol US to report that the property searches in the area of interest were of no effect and I was told that I had to request more information (in which I did), only to receive the same listings that were on the website before. I went on the website again on July 10, 2013 only to find NO CHANGES. Once again, I called and was told that I had to request more information (in which I did). On August 3, 2013 I called to request a refund and was told that I could receive one once my 90 days were over. I have waited for return letters from consumers and have not received ONE LETTER back. The website has recently been changed since this request, otherwise I would have never been told I had to log in in to get this information, but again they are, AGAIN trying to pull a fast one on people. I did all that was required to receive a refund and was not given one because when I called back on August 13, to discuss this, Ms. Kathy told me that there was nothing she could do. I am requesting a refund in the amount of $199.00 for order #76936 on May 11, 2013. I have made all documentation of letters sent, phone calls made and responses that I have received. Someone, is lying. This IS NOT a LEGITIMATE company to deal with and other consumers need to be made aware of what is going on with this company, the proof of falsehood lies within documentation, leg work, letter that have been sent out and phone calls that have been made. Standard Capital US HAS NOT tried to professional resolve this issue. They have on the other hand tried to make themselves look like the innocent one, the victim of a bad review. I will take the necessary steps to make sure this SCAM does not continue to happen other consumers.

Regards,

Review: I am disputing the $199 fee which the company charged. This company reported that they work with "pre-foreclosures" and helping people get into homes with poor credit. I signed up for company and as outlined in the company directions sent out numerous letters to these "pre- foreclosure" homes and 99% of them were sent back stated return to sender. When I called the company in regards to this, they reported that the listings were most likely not updated and would manually update it. However, I had to wait 90 days to attempt to get a refund to show that I "tried the service". I phoned the company numerous times expressing my concerns and was told that I had to wait 90 days despite the return to sender mail I was receiving after my listings were manually updated. After the 90 days, I sent my request for cancellation via certified mail as requested by the company. A couple weeks later I emailed the company in regards to it and never received a response. I called the company today and was informed that I needed to provide 5 denial letters from the homeowners to get back $190 of the $199. I informed the supervisor that receiving denial letters would be almost impossible since 99% of the request I sent out stated, return to sender. The supervisor stated that this was receiving so many return to senders was rare however the company needs denial letters to ensure the service was being used. I phoned my bank hoping for help and they stated that Visa has a 60 day dispute policy which obviously this company got around by mandating 90 days of trial essentially. I signed up for the service on January 13, 2013 and my OrderID is: 70042. I have no lawsuits pending nor court actions. A contract was signed electronically however this company is fraudulent.Desired Settlement: I would like a refund from this service.

Business

Response:

In response to [redacted]'s complaint Ms.[redacted] contacted the company to gain access to the Pre-Foreclosure listings.The listings provided on the website are legitimate distressed properties, exactly as our website states. There are no guarantees but due diligence is required by the consumer. The company is more than willing to assist Ms. [redacted] in the process of obtaining a distressed Pre-Foreclosure Property. Ms. [redacted] was provided extensive foreclosure information for the listings on the website, also the contact information for the homeowners. Our records indicate that the terms of service have not been met. As per our Terms of service, the registration fee is refundable after 90 days. Ms.[redacted] did have an option to review our terms of service prior to registration. Once she became a member she had the option to accept or decline the terms of service.

After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Review: When I spoke to the Customer service rep on May 3 2013. I was told that if I was unable to find a property that was to my liking within 90 days my $199 would be refunded. I was not informed that I would need to have been denied in writing by 5 home owners. There were no suitable properties in the area that I was inquiring about. I was told there were over 400. The properties that were close to me were either older than I am ,or the amount still owed on the mortgage was more then the value of the house.Desired Settlement: I need to have my $199 refunded to me ASAP.

Business

Response:

In response to [redacted]'s complaint Mr.[redacted] contacted the company to gain access to the Pre-Foreclosure listings.The listings provided on the website are legitimate distressed properties, exactly as our website states. There are no guarantees but due diligence is required by the consumer. The company is more than willing to assist Mr.[redacted] in the process of obtaining a distressed Pre-Foreclosure Property. Mr.[redacted] was provided extensive foreclosure information for the listings on the website, also the contact information for the homeowners. As per our Terms of service, the registration fee is refundable after 90 days. Mr.[redacted] did have an option to review our terms of service prior to registration. Once he became a member he had the option to accept or decline the terms of service.

After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Review: I have been trying to get my money back from them for 3 months or longer. They keep giving me the run around and they keep telling me I have to do one thing or another.. I have sent a certified letter to them to close my account, because the gentleman that I talked to said that is all I needed to do to get my money back they charged my credit card 2 times of 90 plus dollars and the guy I talked to today said that I am a liar and that I can't get my money back because I need 5 denial letters and even then I may not get my money back... I think it is wrong for them to take peoples money and when they tell them that their credit card was stole that they should give them their money back. I told the gentleman that my credit card was stolen and that the charge was not mine and I closed the account that the money came out of and the guy was rude and very uncompliant...Desired Settlement: All I want is for me to get my money back and for them to stop scamming people and telling people that they can't get their money back even though they have jumped through their hoops..

Business

Response:

In response to [redacted]’s complaint Ms.[redacted] contacted the company to gain access to the Pre-Foreclosure listings. Although there are no guarantees, due diligence is required by the consumer. The company is more than willing to assist Ms.[redacted] through the process of obtaining a distressed Pre- foreclosure property listed on our website. As per our Terms of Service the registration fee is refundable after 90 days. keep in mind Ms.[redacted] did have an option to review our terms and conditions prior to registration. Once she became a member she had the option to accept or decline the terms and conditions. After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Our records indicate that Ms.[redacted] has not complied with the terms of service in order for the services to be cancelled and refunded.

Consumer

Response:

Review: 9703559

I am rejecting this response because: I told the people on several phone calls that my credit card was stolen and that the bank account was colsed and that I was not the person who they said they spoke with I was at work the day this charge was posted and they said I had to wait 90 day to receive my refund in which nothing further was stated. The girl on the phone said I had to access the web site to get their address to get my refund and nothing else was stated. So I waited 90 day as requested of then and called back a 3 time and was again told I had to access the web site and I had to leave work early to get to the library to do so and then I called again and was told I had to send the letter certified for signature in which I did so and it did not come back to me until September 20, 2013 with a return to senders address sticker on it. So I called again and was again rudely told that I had to get 5 denial letter in which I told them I did not ask for their product and I wanted my $199.00 dollars back and all I was told was that they refunded me the second charge and that I had to follow the instructions on their website to get my refund and I am so angry as to why if I have no time to do this and I barely have time to read my emails how am I going to get 5 denial letters, it is a scam to take people money and all I want is my money back. I want no further dealings with them except to receive my money, is that to much to ask???? I did my part and now they have to honor theirs.

Regards,

Business

Response:

In response to [redacted]’s complaint Ms.[redacted] contacted and registered with the company to gain access to the Pre-Foreclosure listings. The account was generated by Ms.[redacted].Our records indicate that Ms. [redacted] contacted the company on several occasions in order to utilize the service. As per our Terms of service, the registration fee is refundable after 90 days. Ms.Ferguson did have an option to review our terms of service prior to registration. Once she became a member she had the option to accept or decline the terms of service. Our records indicate that the terms of service have not been met in order to cancel the service. After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Review: I signed up with Standard Capital US under a good faith agreement with the company and it's salesperson. I was informed by the salesperson that, if I did not receive any responses, that all I had to do was call and request a refund of the money invested and I would get it back.This is not the case.I sent out over 315 letters (initial and follow up) to houses they listed on their site. I spend endless hours researching houses, driving to the houses to make sure I wanted to pursue attaining that property. I spent over $283.50 on stamps, purchased envelopes, ink and paper. I spent money on gas for my vehicle and a little more than 100 hours researching online and in person. I kept meticulous records of houses, letters sent, dates letters sent and money spent.After 2-1/2 months, and not receiving any responses, I called and asked for a refund stating that I hadn't received any responses. I was told that I had to wait until the initial 90-day period was up. At day 91, I called and asked for the refund. I was told that I had to follow the instructions on the website (previously not available until after you signed up and paid your $199) to get the refund (contrary to what the Salesperson told me in my initial phone call).For me to get the $199 refunded, I need to spend another $0.45 (stamps) x 315 (houses) = $141.75 and money on paper and ink to write to the houses I sent the initial letters to in order to get a denial letter in return. I need 5 denial letters. If a private owner doesn't want to do business, they do what I do... throw the letter away. They don't write denial letters. That is against human nature and telling the customer this fact after they sign up is fraudulent... at best. So, now I am told that I need to spend another $141.75+ to get 5 letters in order to get a $199 refund.STANDARD CAPITAL US = FRAUDULENT BUSINESS = MAFIA AFFILIATIONSDO NOT DO BUSINESS WITH THEM, THEY WILL TAKE YOUR MONEY AND MAKE IT IMPOSSIBLE TO GET IT BACK.Desired Settlement: Full refund of $199.Corporate leadership tried and convicted for fraud and not allowed to work in the customer service industry again.

Business

Response:

In response to [redacted]’s complaint Mr.[redacted] contacted the company to gain access to the Pre-Foreclosure listings.The listings provided on the website are legitimate distressed properties, exactly as our website states. There are no guarantees but due diligence is required by the consumer. The company is more than willing to assist Mr.[redacted] in the process of obtaining a distressed Pre-Foreclosure Property. Mr.[redacted] was provided extensive foreclosure information for the listings on the website, also the contact information for the homeowners. As per our Terms of service, the registration fee is refundable after 90 days. Mr.[redacted] did have an option to review our terms of service prior to registration. Once he became a member he had the option to accept or decline the terms of service.

After having registered with the service, the consumer has access to customer support Mon-Fri 8am-5pm PST.

Business

Response:

Mr.[redacted] did have an option to review our terms of service prior to registration. Once he became a member he had the option to accept or decline the terms of service.As per our Terms of service, the registration fee is refundable. The listings provided on the website are legitimate distressed properties, exactly as our website states.

Review: In Feb. my house was being sold so I made contact with them thru Craigslist in January. I was very clear that I had less than 4 weeks to secure a home. I paid $199 (refundable) but was not able to get into the site for 3 days due to an error on their end. I was on the phone every day with them. I had asked for a package to be next day delivered to me as we could not get me on the computer and they did not sent that. When I finally got on to the site I requested a specified list which was never sent to me and I check my email and spam regularly. The only communication I recieved from them was on a home I inquired about on Craigslist. They said the home was no longer available...but that home with pictures continued to be posted as available on Craigslist. I filed a complaint with Standard Capital and heard nothing. I told them 3 weeks in that I wanted a refund because I had looked at 40 homes and sent out letters (per their request and format along with the return address to them). I had not heard anything and was down to the wire. I called multiple times about the refund and they said I could not get a refund until 90 days was complete. I waited and already was in a rental as of Feb. 19th. I was told when I called on the official day about the refund that I had to have 5 letters from the addresses stating they were declining my offer. I did not recieve a thing as I believe they are posting fake homes. Most were occupied.Desired Settlement: They need to refund the money. I have done all they asked and they have not provided any service to me to include to return calls or emails or sending anything I requested. I sent out 65 letters. 40 before the request and 25 after the request and I have yet to recieve a letter or denial from any party. I want a full refund of $199.00. They are using false advertising strategies, using fake homes or ads to lure people in. They are a scam.

Business

Response:

In response to the consumer's complaint the consumer located an advertisement posted by our company and willingly contacted our company and registered with the service. Our records indicate that the consumer’s internet browser was not up to date, the consumer was instructed to download a more updated browser on multiple occasions. As well our records indicate that a package was requested for the consumer but due to her logging onto the website the package was not sent out. The company was more than willing to assist the consumer in locating listings. There are no guarantees but due diligence is required by the consumer. As per our Terms and conditions the registration fee is refundable after 90 days. The consumer did have an option to review our terms and conditions prior to registration. Once she became a member she had the option to accept or decline the terms and conditions. As stated on the website the registered consumer has access to customer support Mon-Fri 8am-5pm PST.

Review: On february 28th I noticed an attractive ad on Craigslist. I contact directly the "broker" to try to understand why the rent is so low. I actually didn't contact a broker but "Standard Capital US" a company which pretends giving early access to foreclosure home. And the reason why the rent was so low was just to cover the rest of the mortgage.Anyway they told me in order to visit the place I have sign up with their system and pay $199. Paying this fee I will have access to their whole listing and can find other homes. I was also told, if I can't find anything interesting I could simply ask for a refund 90days later.After 2 weeks and noticing the listing is completely outdated, I asked for a refund by phone and email (On 3/18/2013). The reply over the phone was: You have to wait for the 90 days. Which I did and when I called today (6/21/13) I was told to follow their policy which is: "Requests for refunds will be accepted after 90 days by certified mail. The request must include at least 5 denial letters from the homeowners you have contacted through StandardCapitalUS.com". I claimed it is ridiculous and I when I asked to talk to a manager the representative "Allan" hung up on me.The problem is that the process to contact home owners is terribly slow and painful as I have to send mail letters to the houses.. But when you look on zillow.com most of the houses have already been sold few years ago...I contacted american express to claim a charge back but by american express policy they don't inquire investigation over 60 days so they can't do anything.Basically Standard Capital US is a really scam (google them and out of the 11 first results on the 1st page, 7 will mention them as a scam.) I was so stupid not to google them before paying but I thought that worst case I would get my money back 90 days later...Do not trust them, they will fool you.Desired Settlement: I would like the refund of my $199.

Business

Response:

In response to the consumer’s complaint the consumer located an advertisement posted by our company and willingly contacted our company. The company was more than willing to assist the consumer in locating suitable listings. The listings provided on the website are legitimate distressed properties, exactly as our website state the consumer was provided the contact information for the homeowners of the distressed Pre foreclosure listings on our website. The consumer does need to utilize the service to the fullest extent in order for it to be successful for him. As per our Terms and conditions, the registration fee is refundable after 90 days. The consumer did have an option to review our terms and conditions prior to registration. Once he became a member he had the option to accept or decline the terms and conditions.

Consumer

Response:

Review: 9593349

I am rejecting this response because:

I was fooled by the company. They told me I could get my money back after 90 days without any problems. All their listing is outdated!!!! How often do you shop at a store that display tons of products but 90% of them are not available?

If they believe their business is fair, then they should give the money back. I'm not satisfied with their offer, they reimburse me and done deal. Now if they are scam they are going to try everything they can to keep my money!!