Stamp of Approval Home Inspection

Review: their home inspection/well test resulted in comprimized power to well(no water)which required rewiring in well head,open crawl space door,open electrical pedestal door and panel not set right over breakers,all water faucets left open,gates to house area left open which are there to protect against the deer moose and bear in neighborhood,and water pressure tank failure resulting in need for replacement.Desired Settlement: payment for my time and apology for shoddy careless work.

Business

Response:

Dear [redacted],

I was very surprised to receive

your letter from [redacted].

I was hired by [redacted]

to do a well test and home inspection for a home that she was interested in

purchasing at [redacted] in the Deer Park area. After multiple attempts to

schedule a time with Mr. [redacted], [redacted] and I agreed on the well test and home

inspection on March 28, 2013.

[redacted] asked his

neighbor to be at the home during the home inspection because he was unable to

be there himself.

I start my well tests by

inserting a well probe into the well to determine the water level. After

finding the well, I removed the well cap with the intention to start my

process. I then went into the home to start the water running and there was no

water. Since this home had no running water, I was unable to proceed with

either the well test or the home inspection.

With this new development,

[redacted] and I walked around the home, but knew that we had to return after the

water issue was resolved and scheduled a return appointment for the next week.

I set the cap back on the well and did not tighten it because we would be

returning the next week. Additionally, the homeowner may need to hire a well specialist

to figure out why there was no water, and as a courtesy, the well cap was not

tightened.

[redacted] and I left the home and

the neighbor was the last one to leave. It was assumed that [redacted]'s neighbor would close and lock the gate

as the last person to leave the property.

The next morning I received a

voice mail from Mr [redacted] who was very upset and accusing me of damaging his

well. I immediately called him back and he was very upset, cussing at me and

accusing me of damaging his well. I tried my best to explain that I removed the

well cap to start the well test, determined that without water I couldn't

proceed.

As I read the accusation in

his letter to you, I am stunned by the entire experience. First of all, I found

Mr [redacted]'s well inoperable. It was not clear to me why it did not work, but I

could not move forward with my home inspection or well test without an operable

well. There was nothing that I did to the well by removing the well cap to

"compromise" the well or the pressure tank. The well cap was left on

the well, just not tightened. I did not enter the crawl space because it became

apparent that a more comprehensive inspection was needed and the crawl space

would be explored at the future time. I did not open the electrical pedestal

door or panel for the same reason. One or two faucets may have been left open

simply because that's how I determined that the well was not working. After the

water issue was resolved, the running water from a faucet would be an

indication that the issue was resolved. Additionally, Mr [redacted]'s neighbor was

the last to leave the property and any open gates would have happened after we

left.

There was no foul play on my

or [redacted]'s part and I highly recommend that you call [redacted] at [redacted]

[redacted] because she was present the entire time and can tell you about her

experience on that day. I don't owe [redacted]

any money because there was no damage done by either myself or Ms [redacted].

Please feel free to give me a

call if you have any questions.

Thank you,

[redacted], CRMI

Stamp of Approval Home Inspection

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Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9493567, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,