Stairway to Heaven

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],I am incredibly sorry for the situation you were put through. This was absolutely a mistake on our part and it will never happen again. That being said, you should have absolutely received an email of the cancellation and any other update on the order. When you did contact our team about the...

issue, they replaced the order and shipped it Next Day Air free of charge so that you would not be put through any further needless delays. Our Customer Relations Manager has reached out to you and left a message with her personal extension.If you have not yet, please give her a call at ###-###-#### (ext [redacted]).Otherwise, it appears our team has also put an Internal Credit on your account so that your next order is 100% free. It looks like you have taken advantage of the offer and currently have an order in processing. I do want to mention that it is technically too soon to fill the order due to the 66% Regulation. However, as soon as we can legally ship the order, it will be free of charge.This is absolutely not how we run our daily operations, and we never want any patient to go through this kind of treatment. We hope that you will give us another chance to prove ourselves to you. Our goal is to deliver a speedy, accurate, and affordable service, in addition to fantastic Customer Support.