In the interest of customer goodwill, Municipal Publishing will cease all collection efforts. The advertisement in the [redacted] Municipal Guide was agreed to in 2013 and not billed until 2014. We apologize for any confusion. [redacted]
Complaint: [redacted]
I am rejecting this response because: We are being bullied by your company and you are (were) calling several times a day and using collection scare tactics trying to collect an amount that we do not owe you. Your company implies that if you send them a business card, they will create a sample ad for approval. We NEVER verbally or in writing, approved a completed publishing of an ad. I only asked in the phrase they stated, " would this be ok to use," for a proof so I could view the ad before a formal approval. My company has no issues with paying a debt that is owed. I do not owe a company that falsely stated one thing over the phone, and did, WITHOUT MY APPROVAL, went ahead and created an ad for a publication. We are not the only company that has had or is having issues with the sales tactics of Municipal Publishing.
Regards,
[redacted]
Medical Publishing, LLC March 16, 2016 BY FAX — [redacted] South Windsor, CT 06074 Re: File Number; [redacted] Consumer Name: [redacted] Dear Ms. [redacted]: Medical Publishing, LLC ("MP") has received and reviewed your statement of concern; and write in...
response to your May 6, 2016 submission to the Revdex.com. In the interest of customer goodwill, Medical Publishing will cancel the Jays Landscaping advertisement from the 2016-2017 New England Hospital Guide. For the past 15 years, MP has published an annual Guide, an important and useful directory of New England's public and select private healthcare facilities, health department offices, and regional health agencies. Until 2011, the Guide was printed and mailed directly to facility administrators across the state. More recently (commencing with the 2012 edition), due to changes in the availability of and access to digital media, the Guide has been exclusively made available online [redacted] and in printable .pdf fbrmat for hospitals and healthcare facilities to download to suit their own needs. MP has and continues to provide the Guide to New England's healthcare administrators at no cost to any hospital, healthcare facility, or the state Department of Health. Healthcare administrators are free to distribute the Guide to others; and indeed, some facilities have made the Guide available on their own websites, so that everyone associated with the health system and the general public may benefit from it. To help underwrite the cost of preparing and distributing this free Guide, MP sells advertising. And it does so by offering its advertisers the ability to place ads in various targeted sections of the Guide, depending on their needs and interests, which is consistent with most similar directories that contain advertising. Accordingly, if a particular advertiser regularly does business in Connecticut, for example, then that advertiser may decide to place its ad in the advertising section of the Guide entitled "Architects, Engineers & Business Friends Working For The Future Of Hartford Hospital, Middlesex Hospital & University of Connecticut Health Center." Salespersons soliciting advertising on behalf of MP for the Guide are well-trained to accurately represent to potential clients the exact nature of the Guide. Following a script, they inform potential advertisers that the Guide is an online resource sent to healthcare administrators annually, that advertising in the Guide helps provide hospital systems and healthcare facilities a valuable resource tool to use, and that placing advertisements in the Guide is a good way to get their name in front of healthcare administrators. When a business agrees to place an advertisement, no payment is taken up front. Rather, a confirmation letter is sent that again describes the Guide as a "valuable resource to hospitals and health agencies" through which the advertiser can "gain positive exposure." The confirmation letter confirms the section of the Guide in which the advertisement will be placed, along with the price. And it concludes by stating unequivocally that "Medical Publishing is not affiliated with any public or private agency, department or entity." It is only after receipt of this confirmation that the advertiser is asked to make payment. Like every other advertisement-based print or digital media publisher, we generate our sales leads from a wide variety of publicly-available information sources and selected proprietary information lists developed by and purchased from third parties. We also contact businesses in the community who have advertised with us previously, or who we believe may benefit from an advertisement before healthcare administrators. MP is proud the Guide is an important information tool for healthcare facilities in New England. We trust that this information is sufficient for your purposes. If you need anything further, please do not hesitate to let me know. [redacted] Publisher
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I wish to not be contacted anytime in the future about any other advertisements or promotions by Municipal Publishing or any of it's affiliates.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The reason our account shows a Zero (0) balance is because the owner of our company paid by check
Regards,
[redacted]
Municipal Publishing, LLC ("MP") has received and reviewed your statement of concern, and write in response to your April 16, 2016 letter. During a phone conversation with our sales representative on April, 11, 2016, Mr. [redacted] agreed to place a one-eighth (1/8) page advertisement in the...
California Department of Transportation section of the 2016 California Municipal Guide. Subsequently, Mr. [redacted] was sent an email containing a confirmation letter requesting ad copy clearly stating the advertisement size, price, and section of the ad placement. In addition, the letter requests to “Please send in your business card or any other ad copy that you may have as soon as possible as we are currently laying out the publication.” Advertisers do not receive an official invoice from Municipal Publishing until after the Guide has been published. A simple response to the confirmation email that was received last week by Mr. [redacted] would have sufficiently canceled the advertisement without burdening the Revdex.com with an unnecessary complaint. Consistent with its standard business practices of canceling an advertisement that has not yet published, Peterson-[redacted] Construction will not appear in the 2016 edition of the California Municipal Guide and Mr. [redacted] obviously has no obligation to pay for it. For the past 15 years, MP has published an annual Guide, an important and useful directory of California’s municipalities and regional agencies. Until 2011, the Guide was printed and mailed directly to elected officials and government administrators across the state. More recently (commencing with the 2012 edition), due to changes in the availability of and access to digital media, the Guide has been exclusively made available online (www. ca-municipalities.com) and in printable .pdf format for municipalities to download to suit their own needs. MP has and continues to provide the Guide to California’s elected officials and government administrators at no cost. Recipients are free to distribute the Guide to others; and indeed, some municipalities have made the Guide available on their own websites, so that everyone within the state/community and the general public may benefit from it. To help underwrite the cost of preparing and distributing this free Guide, MP sells advertising. And it does so by offering its advertisers the ability to place ads in various targeted sections of the Guide, depending on their needs and interests, which is consistent with most similar directories that contain advertising. MP is proud the Guide is an important information tool for municipalities in California. We trust that this information is sufficient for your purposes. If you need anything further, please do not hesitate to let me know.
We are writing in response to your letter of July 27, 2015. We have reviewed the complaint and wish to respond.We believe that Ms. [redacted]-[redacted]’s complaint is nothing more than a transparent effort to avoid paying a just and due obligation. A review of our files has produced the...
attached correspondence supporting this purchase including a written sales confirmation and email correspondence. [redacted] made no objection at the time the enclosed documents were received.The enclosed documents clearly show that [redacted]. purchased an advertisement in the 2014 [redacted] Municipal Guide on November 6, 2014. Ms. [redacted]-[redacted] responded by sending the advertising copy on November 14, 2014 stating “I hope you can use what I sent you.” [redacted]’s advertisement then appeared in the Guide as promised and they received a digital link to the Guide and an invoice. Municipal Publishing LLC invoiced [redacted] for the previously agreed-upon $595 and has sought to collect these funds. Curiously, [redacted] first raisedan issue about the legitimacy of the advertisement only after they were unable to pay their invoice. The advertisement had already appeared, [redacted] had received the full benefit of Municipal Publishing’s advertising services, and Municipal Publishing sought to collect the monies due and payable. [redacted] Concrete still continues to refuse to pay for the advertising long after having had the benefit of their advertising appear in the publication. Further on June 24, 2015, by email, [redacted]. was apprised of the relevant facts that Ms. [redacted]-[redacted] apparently chose to ignore while filing a complaint with the Revdex.com. Municipal Publishing LLChereby reserves all rights, claims, remedies and defenses against [redacted] and all other parties in the event that [redacted].fails to pay its obligations in full ($595).
Complaint: [redacted]
I am rejecting this response because: I contend their business model as the attached shows a number that does not get answered. They cannot verify the confirmation number printed on the letter. This was the second occasion a request for payment (invoice) was sent to our organization. I contend I am not the only business targeted by their claim a mixup in addresses or mixup in crs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the solution regarding and response via email is ridiculous. No email was sent and if you are going to send a letter correspondence with the same information, include an email to respond to in that letter. I tried to call the number provided on the letter but it kept ringing and eventually the call was disconnected. Do not contact our business ever again.
Regards,
[redacted]
Municipal Publishing, LLC ("MP") has received and reviewed your statement of concern, and write in response to your March 30, 2016 letter. Mr. [redacted] is accurate in his denunciation regarding advertising with Municipal Publishing. In current or past years, no advertisement has been placed by Mr....
[redacted] or on behalf of WestCadence Inc. Due to a human error from our sales representative, WestCadence was mislabeled under an existing client’s name and therefore inaccurately invoiced. We apologize for any inconvenience this has caused. All invoices associated with WestCadence Inc. and [redacted] have been cancelled. To address Mr. [redacted]’s “fraud” accusation regarding Municipal Publishing, I would like to provide additional information regarding our business practices. For the past 15 years, MP has published an annual Guide, an important and useful directory of Colorado’s municipalities and regional agencies. Until 2012, the Guide was printed and mailed directly to elected officials and government administrators across the state. More recently (commencing with the 2013 edition), due to changes in the availability of and access to digital media, the Guide has been exclusively made available online (www. co-municipalities.com) and in printable .pdf format for municipalities to download to suit their own needs. MP has and continues to provide the Guide to Colorado’s elected officials and government administrators at no cost. Recipients are free to distribute the Guide to others; and indeed, some municipalities have made the Guide available on their own websites, so that everyone within the state/community and the general public may benefit from it. To help underwrite the cost of preparing and distributing this free Guide, MP sells advertising. And it does so by offering its advertisers the ability to place ads in various targeted sections of the Guide, depending on their needs and interests, which is consistent with most similar directories that contain advertising. MP is proud the Guide is an important information tool for municipalities in Colorado. We trust that this information is sufficient for your purposes. If you need anything further, please do not hesitate to let me know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much, we appreciate it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First of all no confirmation letter was ever received by anyone that works here. Furthermore, isn't it odd that your confirmation letter isn't even signed?I made reference to the cost because that was not the price I was told over the phone. I never signed anything nor did I give a credit card to accept your advertising. I was asked to submit a business card so you could show me what the add would look like if I accepted your proposal.I try and show some business respect to other sales people because I am in sales, but that will be changing. I see similar complaints on the Revdex.com here and in other states so I am not, obviously, the only one you've tried to do this to.
Regards,
[redacted]
We are writing in response to your letter dated June 27, 2017. We have reviewed the statement of concern and wish to respond. In the interest of resolving this matter, Medical Publishing will cease all collection efforts and expunge Jays Landscaping’s invoice. Sincerely, [redacted]...
We are writing in response to your letter of August 3, 2015. We have reviewed the additional information and wish to respond. We continue to believe that Ms. [redacted]’s complaint is nothing more than a transparent effort to avoid paying a just and due obligation. This is a very clear and straightforward matter. On November 6, 2014 [redacted] purchased an advertisement in the 2014-15 [redacted] Municipal Guide as agreed to by [redacted] during a phone conversation with our sales representative. On the same day, Municipal Publishing sent contemporaneous confirmation to the email address of [redacted]. On November 14, 2014 Municipal Publishing received an email from [redacted], President for [redacted] with advertising copy enclosed. In addition, on February 5, 2015, a digital link of the 2014-15 [redacted] Municipal Guide was sent to [redacted] as proof of performance as is customary in our normal course of business. The advertisement, provided by [redacted], appeared on page 26 of the 66-page statewide municipal guide (which may be found at [redacted]/). Along with the proof of performance, an invoice was provided and collections efforts have been in place since that time. Although several opportunities were presented to them; at no point did [redacted] raise an issue with the advertising they had committed to. This includes a written confirmation, exchange with our copy department resulting in [redacted] providing ad copy, and receiving a digital link to the publication clearly validating the existence of the product as well as their participation. Furthermore, [redacted] received multiple invoices without expressing any concerns. It wasn’t until May 8, 2015 that we learned of any matter of contention when Mr. [redacted] implied that he did not authorize the purchase of the advertisement, 5 months after receiving the full benefit of advertising in the [redacted] Municipal Guide. The reason [redacted] continues to receive phone calls and invoices for this publication is that they continue to refuse to pay for the advertising long after having had the benefit of their company’s advertising appear in the publication.
In the interest of customer goodwill, Municipal Publishing will cease all collection efforts. The advertisement in the [redacted] Municipal Guide was agreed to in 2013 and not billed until 2014. We apologize for any confusion. [redacted]
Complaint: [redacted]
I am rejecting this response because: We are being bullied by your company and you are (were) calling several times a day and using collection scare tactics trying to collect an amount that we do not owe you. Your company implies that if you send them a business card, they will create a sample ad for approval. We NEVER verbally or in writing, approved a completed publishing of an ad. I only asked in the phrase they stated, " would this be ok to use," for a proof so I could view the ad before a formal approval. My company has no issues with paying a debt that is owed. I do not owe a company that falsely stated one thing over the phone, and did, WITHOUT MY APPROVAL, went ahead and created an ad for a publication. We are not the only company that has had or is having issues with the sales tactics of Municipal Publishing.
Regards,
[redacted]
Medical Publishing, LLC March 16, 2016 BY FAX — [redacted] South Windsor, CT 06074 Re: File Number; [redacted] Consumer Name: [redacted] Dear Ms. [redacted]: Medical Publishing, LLC ("MP") has received and reviewed your statement of concern; and write in...
response to your May 6, 2016 submission to the Revdex.com. In the interest of customer goodwill, Medical Publishing will cancel the Jays Landscaping advertisement from the 2016-2017 New England Hospital Guide. For the past 15 years, MP has published an annual Guide, an important and useful directory of New England's public and select private healthcare facilities, health department offices, and regional health agencies. Until 2011, the Guide was printed and mailed directly to facility administrators across the state. More recently (commencing with the 2012 edition), due to changes in the availability of and access to digital media, the Guide has been exclusively made available online [redacted] and in printable .pdf fbrmat for hospitals and healthcare facilities to download to suit their own needs. MP has and continues to provide the Guide to New England's healthcare administrators at no cost to any hospital, healthcare facility, or the state Department of Health. Healthcare administrators are free to distribute the Guide to others; and indeed, some facilities have made the Guide available on their own websites, so that everyone associated with the health system and the general public may benefit from it. To help underwrite the cost of preparing and distributing this free Guide, MP sells advertising. And it does so by offering its advertisers the ability to place ads in various targeted sections of the Guide, depending on their needs and interests, which is consistent with most similar directories that contain advertising. Accordingly, if a particular advertiser regularly does business in Connecticut, for example, then that advertiser may decide to place its ad in the advertising section of the Guide entitled "Architects, Engineers & Business Friends Working For The Future Of Hartford Hospital, Middlesex Hospital & University of Connecticut Health Center." Salespersons soliciting advertising on behalf of MP for the Guide are well-trained to accurately represent to potential clients the exact nature of the Guide. Following a script, they inform potential advertisers that the Guide is an online resource sent to healthcare administrators annually, that advertising in the Guide helps provide hospital systems and healthcare facilities a valuable resource tool to use, and that placing advertisements in the Guide is a good way to get their name in front of healthcare administrators. When a business agrees to place an advertisement, no payment is taken up front. Rather, a confirmation letter is sent that again describes the Guide as a "valuable resource to hospitals and health agencies" through which the advertiser can "gain positive exposure." The confirmation letter confirms the section of the Guide in which the advertisement will be placed, along with the price. And it concludes by stating unequivocally that "Medical Publishing is not affiliated with any public or private agency, department or entity." It is only after receipt of this confirmation that the advertiser is asked to make payment. Like every other advertisement-based print or digital media publisher, we generate our sales leads from a wide variety of publicly-available information sources and selected proprietary information lists developed by and purchased from third parties. We also contact businesses in the community who have advertised with us previously, or who we believe may benefit from an advertisement before healthcare administrators. MP is proud the Guide is an important information tool for healthcare facilities in New England. We trust that this information is sufficient for your purposes. If you need anything further, please do not hesitate to let me know. [redacted] Publisher
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Also, I wish to not be contacted anytime in the future about any other advertisements or promotions by Municipal Publishing or any of it's affiliates.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The reason our account shows a Zero (0) balance is because the owner of our company paid by check
Regards,
[redacted]
Municipal Publishing, LLC ("MP") has received and reviewed your statement of concern, and write in response to your April 16, 2016 letter. During a phone conversation with our sales representative on April, 11, 2016, Mr. [redacted] agreed to place a one-eighth (1/8) page advertisement in the...
California Department of Transportation section of the 2016 California Municipal Guide. Subsequently, Mr. [redacted] was sent an email containing a confirmation letter requesting ad copy clearly stating the advertisement size, price, and section of the ad placement. In addition, the letter requests to “Please send in your business card or any other ad copy that you may have as soon as possible as we are currently laying out the publication.” Advertisers do not receive an official invoice from Municipal Publishing until after the Guide has been published. A simple response to the confirmation email that was received last week by Mr. [redacted] would have sufficiently canceled the advertisement without burdening the Revdex.com with an unnecessary complaint. Consistent with its standard business practices of canceling an advertisement that has not yet published, Peterson-[redacted] Construction will not appear in the 2016 edition of the California Municipal Guide and Mr. [redacted] obviously has no obligation to pay for it. For the past 15 years, MP has published an annual Guide, an important and useful directory of California’s municipalities and regional agencies. Until 2011, the Guide was printed and mailed directly to elected officials and government administrators across the state. More recently (commencing with the 2012 edition), due to changes in the availability of and access to digital media, the Guide has been exclusively made available online (www. ca-municipalities.com) and in printable .pdf format for municipalities to download to suit their own needs. MP has and continues to provide the Guide to California’s elected officials and government administrators at no cost. Recipients are free to distribute the Guide to others; and indeed, some municipalities have made the Guide available on their own websites, so that everyone within the state/community and the general public may benefit from it. To help underwrite the cost of preparing and distributing this free Guide, MP sells advertising. And it does so by offering its advertisers the ability to place ads in various targeted sections of the Guide, depending on their needs and interests, which is consistent with most similar directories that contain advertising. MP is proud the Guide is an important information tool for municipalities in California. We trust that this information is sufficient for your purposes. If you need anything further, please do not hesitate to let me know.
We are writing in response to your letter of July 27, 2015. We have reviewed the complaint and wish to respond.We believe that Ms. [redacted]-[redacted]’s complaint is nothing more than a transparent effort to avoid paying a just and due obligation. A review of our files has produced the...
attached correspondence supporting this purchase including a written sales confirmation and email correspondence. [redacted] made no objection at the time the enclosed documents were received.The enclosed documents clearly show that [redacted]. purchased an advertisement in the 2014 [redacted] Municipal Guide on November 6, 2014. Ms. [redacted]-[redacted] responded by sending the advertising copy on November 14, 2014 stating “I hope you can use what I sent you.” [redacted]’s advertisement then appeared in the Guide as promised and they received a digital link to the Guide and an invoice. Municipal Publishing LLC invoiced [redacted] for the previously agreed-upon $595 and has sought to collect these funds. Curiously, [redacted] first raisedan issue about the legitimacy of the advertisement only after they were unable to pay their invoice. The advertisement had already appeared, [redacted] had received the full benefit of Municipal Publishing’s advertising services, and Municipal Publishing sought to collect the monies due and payable. [redacted] Concrete still continues to refuse to pay for the advertising long after having had the benefit of their advertising appear in the publication. Further on June 24, 2015, by email, [redacted]. was apprised of the relevant facts that Ms. [redacted]-[redacted] apparently chose to ignore while filing a complaint with the Revdex.com. Municipal Publishing LLChereby reserves all rights, claims, remedies and defenses against [redacted] and all other parties in the event that [redacted].fails to pay its obligations in full ($595).
Complaint: [redacted]
rs.
I am rejecting this response because: I contend their business model as the attached shows a number that does not get answered. They cannot verify the confirmation number printed on the letter. This was the second occasion a request for payment (invoice) was sent to our organization. I contend I am not the only business targeted by their claim a mixup in addresses or mixup in c
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, the solution regarding and response via email is ridiculous. No email was sent and if you are going to send a letter correspondence with the same information, include an email to respond to in that letter. I tried to call the number provided on the letter but it kept ringing and eventually the call was disconnected. Do not contact our business ever again.
Regards,
[redacted]
Municipal Publishing, LLC ("MP") has received and reviewed your statement of concern, and write in response to your March 30, 2016 letter. Mr. [redacted] is accurate in his denunciation regarding advertising with Municipal Publishing. In current or past years, no advertisement has been placed by Mr....
[redacted] or on behalf of WestCadence Inc. Due to a human error from our sales representative, WestCadence was mislabeled under an existing client’s name and therefore inaccurately invoiced. We apologize for any inconvenience this has caused. All invoices associated with WestCadence Inc. and [redacted] have been cancelled. To address Mr. [redacted]’s “fraud” accusation regarding Municipal Publishing, I would like to provide additional information regarding our business practices. For the past 15 years, MP has published an annual Guide, an important and useful directory of Colorado’s municipalities and regional agencies. Until 2012, the Guide was printed and mailed directly to elected officials and government administrators across the state. More recently (commencing with the 2013 edition), due to changes in the availability of and access to digital media, the Guide has been exclusively made available online (www. co-municipalities.com) and in printable .pdf format for municipalities to download to suit their own needs. MP has and continues to provide the Guide to Colorado’s elected officials and government administrators at no cost. Recipients are free to distribute the Guide to others; and indeed, some municipalities have made the Guide available on their own websites, so that everyone within the state/community and the general public may benefit from it. To help underwrite the cost of preparing and distributing this free Guide, MP sells advertising. And it does so by offering its advertisers the ability to place ads in various targeted sections of the Guide, depending on their needs and interests, which is consistent with most similar directories that contain advertising. MP is proud the Guide is an important information tool for municipalities in Colorado. We trust that this information is sufficient for your purposes. If you need anything further, please do not hesitate to let me know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much, we appreciate it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First of all no confirmation letter was ever received by anyone that works here. Furthermore, isn't it odd that your confirmation letter isn't even signed?I made reference to the cost because that was not the price I was told over the phone. I never signed anything nor did I give a credit card to accept your advertising. I was asked to submit a business card so you could show me what the add would look like if I accepted your proposal.I try and show some business respect to other sales people because I am in sales, but that will be changing. I see similar complaints on the Revdex.com here and in other states so I am not, obviously, the only one you've tried to do this to.
Regards,
[redacted]
We are writing in response to your letter dated June 27, 2017. We have reviewed the statement of concern and wish to respond. In the interest of resolving this matter, Medical Publishing will cease all collection efforts and expunge Jays Landscaping’s invoice. Sincerely, [redacted]...
Publisher
We are writing in response to your letter of August 3, 2015. We have reviewed the additional information and wish to respond. We continue to believe that Ms. [redacted]’s complaint is nothing more than a transparent effort to avoid paying a just and due obligation. This is a very clear and straightforward matter. On November 6, 2014 [redacted] purchased an advertisement in the 2014-15 [redacted] Municipal Guide as agreed to by [redacted] during a phone conversation with our sales representative. On the same day, Municipal Publishing sent contemporaneous confirmation to the email address of [redacted]. On November 14, 2014 Municipal Publishing received an email from [redacted], President for [redacted] with advertising copy enclosed. In addition, on February 5, 2015, a digital link of the 2014-15 [redacted] Municipal Guide was sent to [redacted] as proof of performance as is customary in our normal course of business. The advertisement, provided by [redacted], appeared on page 26 of the 66-page statewide municipal guide (which may be found at [redacted]/). Along with the proof of performance, an invoice was provided and collections efforts have been in place since that time. Although several opportunities were presented to them; at no point did [redacted] raise an issue with the advertising they had committed to. This includes a written confirmation, exchange with our copy department resulting in [redacted] providing ad copy, and receiving a digital link to the publication clearly validating the existence of the product as well as their participation. Furthermore, [redacted] received multiple invoices without expressing any concerns. It wasn’t until May 8, 2015 that we learned of any matter of contention when Mr. [redacted] implied that he did not authorize the purchase of the advertisement, 5 months after receiving the full benefit of advertising in the [redacted] Municipal Guide. The reason [redacted] continues to receive phone calls and invoices for this publication is that they continue to refuse to pay for the advertising long after having had the benefit of their company’s advertising appear in the publication.