Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
From: Maggie M[redacted] <mm[redacted]@coreredevelopment.com> Sent: Monday, February 20, 2017 10:38 AM To: info Subject: case id #[redacted] Hello. Below is our statement regarding case # [redacted]. I have also attached the paperwork that was sent to the resident and copies of the invoices. ...
On the 21st of October 2016, management had a phone conversation with the resident, [redacted], regarding the condition of her apartment. A work order was placed by the resident about the sink and dishwasher overflowing and backing up. Upon arrival there was water throughout the entire apartment. It was evident that these plumbing problems had been going on for some time. Fortunately there were so many clothes on the closet floor, that they stopped the water intrusion into the next apartment. Management discussed the very strong odor coming from her unit. We suggested that it may be the rotten food in her refrigerator or the piles of dirty clothes in her closet and bedroom area. Maintenance staff also noticed many open containers with various liquids in the bedroom. Management also witnessed dirty dishes and an unsanitary bathroom. She was given a deadline to correct the situation. After a few re-schedules, the apartment was inspected on the 14th of November 2016. While it did show improvement, there was still a strong odor. As the months went on, the smell around her apartment lingered and there were complaints from neighbors. On March 21 2016 we received a work order for the outlets not working in the kitchen area. It was discovered that power had been disconnected due to non payment. This caused the deep freeze, that had no power for almost a week, to produce a smell of rotten food. This only caused the smell to intensify. Management once again spoke with the resident to ensure proper cleaning was taking place on a regular schedule. On the 2nd of May, the resident sent the following email, “Are there any 2-bedroom apartments here at Stadium available later this summer, say July/August, or September/October even?? Keeping my single apartment tidy on my own has been a struggle for me (as you are aware), and a long-time friend of mine who's really great about cleanliness/tidiness wants to get an apartment here at Stadium, and she is willing to room with me to split the cost. She has known me for a few years now, and after talking with her this morning, has said said she is willing to work with me on staying tidy.” At that time we did not have a 2 bedroom available for her time period. As the hot summer months went on the smell from the apartment was so unbearable. The leasing staff had to use a different entrance to take perspective clients in as we did not want them to smell the strong odor from that section of the building. Neighbors started to put air fresheners in the hallway to mask the odor. Multiple requests were made to the resident to clear the area in her closet so that maintenance could replace her filter. This was never done. By the end of June management realized that there was no amount of phones calls and letters that would correct the situation of the odor and cleanliness of the apartment. On the 29th of June we sent the following email, “Dear [redacted], This letter is to serve as official notice that we are exercising our right to not renew your Lease Agreement with Stadium Lofts. Your Lease will expire on the 21st of August 2016. I am willing to let you leave before the lease end date. I will waive any termination fees involved if you choose to leave before the 21st of August. If you would like to vacate before the 21st, I will need the move-out date communicated to me in writing. You will owe rent through the time you are still occupying the apartment. Please call or email the office with any questions. I thank you in advanced for your cooperation during this matter.” The Lease Agreement has an end date of 8.21.2016. It was on the 22nd of August 2016 that management entered the apartment to discover that the unit was indeed vacant. [redacted] indicated that she returned the parking items to the office on the 20th of August. Our office was not open on that day. However, by stating that she returned keys on the 20th, she would have owed rent until that day. Since there were no keys returned to indicate that possession was turned over to management, the resident was charged to the end of the term. Management placed several phone calls to [redacted] inquiring about the return of the items. We never received a phone call. Upon inspection of the unit the odor was still present and very strong. The appliances were indeed clean. We had to hire a professional cleaning company to essential “scrub” the entire unit before the staff at Stadium Lofts could attempt to make the unit ready for the next person. It was not a safe environment for the staff of Stadium to enter until a deep clean was done. We also had to rent an ozone machine to place in the apartment for several days to try and remove the smell. The charge for the second coat of paint and kilz was due to the area that was previously covered with dirty, wet clothes. It is our belief that this is what caused the “black mold”. The current resident does not have any problems with this area of the apartment. After review of the ledger, and the above mentioned situations, we stand by the entire amount due of $929.75. This account has not yet been turned over to a collection agency as we would like to avoid any further legal action. Maggie L[redacted] Sr. Property Manager Stadium Lofts & Flats 317.632.4011
A Lease Agreement was signed between Stadium Lofts LLC and [redacted]. As stated in the signed Lease,"Rent shall be paid by Resident to Owner, in advance, in the monthly amount of $1350, each payment due and payable on the first day of each calendar month in our office or other such place as...
designated by Owner throughout the term of the Lease." Furthermore, ..."A late charge of Fifty ($50.00) Dollars will be due from any account whose rent is received after the fifth day of the month, in addition after the tenth day of the month an additional Fifty ($50.00) Dollars will be added. At that time court eviction may be filed." As evident in our lease we reserve the right to file eviction as early as the 11th of the month. Mr. [redacted] was sent multiple late letters, via email, on the 8th of January, the 10th and the 11th regarding his late January rent. Any payments made after the 11th must be in certified funds. We have a dropbox available to our residents 24/7. Our office was open on the 15th of January, 9am to 5pm and we were able to accept payments from any resident through out the day. At no time did we refuse a payment, from anyone. Multiple stores across Indianapolis were open on the 15th of January that can issue money orders. For example- [redacted] and [redacted], both of which are located less than a mile from our community. Mr.[redacted] has paid rent late 6 times since May of 2017. In November 2017 paperwork was sent to the attorney to start the eviction process for Mr. [redacted]. A full payment was received before the attorney had filed the paperwork. As a one time courtesy, and because the paperwork was never filed with the courts, we did not charge the $260 attorney fee. This was told to Mr.[redacted] at time of November payment, however, he did not accept this as the reason as to why the attorney fees were not charged onto his account. He is under the assumption that paying rent late- even over 15 days late- is acceptable. In the month of December Mr. [redacted], yet again paid late. Not only were there various late letters sent I also placed phone calls to Mr.[redacted] about the delinquent rent. It was during these phone calls that he became very agitated about me simply telling him that once the paperwork is filed you are responsible for the attorney fees. He indicated to me on the phone that these calls made him feel harassed. Please note that in accordance with our Lease, any communication about late rent is done so as a courtesy. December rent was paid before any accounts were turned over to the attorneys. Now January 2018 rent is late. As required by my company policy, I send out the three late letters on the dates detailed above. I do not make any follow up phone calls to Mr. [redacted] as I am not required to do so, nor did I want him to feel harassed. All delinquent accounts were turned over to the attorney to start the eviction process. Mr. [redacted] was included in this process. On the 16th of January I received many phone calls and emails from Mr. [redacted] demanding that the attorney fees be removed our he would make a complaint to the Revdex.com. At the time of writing this response, 430pm on the 16th of January 2017, I have a cashiers check from Mr. [redacted]. The amount is $1730.85, which is the entire amount due, and does include the $260 attorney fees. It is our position that the attorney fees are just and we will not be issuing a credit in accordance with our Lease policy.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
From: Maggie M[redacted] <mm[redacted]@coreredevelopment.com> Sent: Monday, February 20, 2017 10:38 AM To: info Subject: case id #[redacted] Hello. Below is our statement regarding case # [redacted]. I have also attached the paperwork that was sent to the resident and copies of the invoices. ...
On the 21st of October 2016, management had a phone conversation with the resident, [redacted], regarding the condition of her apartment. A work order was placed by the resident about the sink and dishwasher overflowing and backing up. Upon arrival there was water throughout the entire apartment. It was evident that these plumbing problems had been going on for some time. Fortunately there were so many clothes on the closet floor, that they stopped the water intrusion into the next apartment. Management discussed the very strong odor coming from her unit. We suggested that it may be the rotten food in her refrigerator or the piles of dirty clothes in her closet and bedroom area. Maintenance staff also noticed many open containers with various liquids in the bedroom. Management also witnessed dirty dishes and an unsanitary bathroom. She was given a deadline to correct the situation. After a few re-schedules, the apartment was inspected on the 14th of November 2016. While it did show improvement, there was still a strong odor. As the months went on, the smell around her apartment lingered and there were complaints from neighbors. On March 21 2016 we received a work order for the outlets not working in the kitchen area. It was discovered that power had been disconnected due to non payment. This caused the deep freeze, that had no power for almost a week, to produce a smell of rotten food. This only caused the smell to intensify. Management once again spoke with the resident to ensure proper cleaning was taking place on a regular schedule. On the 2nd of May, the resident sent the following email, “Are there any 2-bedroom apartments here at Stadium available later this summer, say July/August, or September/October even?? Keeping my single apartment tidy on my own has been a struggle for me (as you are aware), and a long-time friend of mine who's really great about cleanliness/tidiness wants to get an apartment here at Stadium, and she is willing to room with me to split the cost. She has known me for a few years now, and after talking with her this morning, has said said she is willing to work with me on staying tidy.” At that time we did not have a 2 bedroom available for her time period. As the hot summer months went on the smell from the apartment was so unbearable. The leasing staff had to use a different entrance to take perspective clients in as we did not want them to smell the strong odor from that section of the building. Neighbors started to put air fresheners in the hallway to mask the odor. Multiple requests were made to the resident to clear the area in her closet so that maintenance could replace her filter. This was never done. By the end of June management realized that there was no amount of phones calls and letters that would correct the situation of the odor and cleanliness of the apartment. On the 29th of June we sent the following email, “Dear [redacted], This letter is to serve as official notice that we are exercising our right to not renew your Lease Agreement with Stadium Lofts. Your Lease will expire on the 21st of August 2016. I am willing to let you leave before the lease end date. I will waive any termination fees involved if you choose to leave before the 21st of August. If you would like to vacate before the 21st, I will need the move-out date communicated to me in writing. You will owe rent through the time you are still occupying the apartment. Please call or email the office with any questions. I thank you in advanced for your cooperation during this matter.” The Lease Agreement has an end date of 8.21.2016. It was on the 22nd of August 2016 that management entered the apartment to discover that the unit was indeed vacant. [redacted] indicated that she returned the parking items to the office on the 20th of August. Our office was not open on that day. However, by stating that she returned keys on the 20th, she would have owed rent until that day. Since there were no keys returned to indicate that possession was turned over to management, the resident was charged to the end of the term. Management placed several phone calls to [redacted] inquiring about the return of the items. We never received a phone call. Upon inspection of the unit the odor was still present and very strong. The appliances were indeed clean. We had to hire a professional cleaning company to essential “scrub” the entire unit before the staff at Stadium Lofts could attempt to make the unit ready for the next person. It was not a safe environment for the staff of Stadium to enter until a deep clean was done. We also had to rent an ozone machine to place in the apartment for several days to try and remove the smell. The charge for the second coat of paint and kilz was due to the area that was previously covered with dirty, wet clothes. It is our belief that this is what caused the “black mold”. The current resident does not have any problems with this area of the apartment. After review of the ledger, and the above mentioned situations, we stand by the entire amount due of $929.75. This account has not yet been turned over to a collection agency as we would like to avoid any further legal action. Maggie L[redacted] Sr. Property Manager Stadium Lofts & Flats 317.632.4011
A Lease Agreement was signed between Stadium Lofts LLC and [redacted]. As stated in the signed Lease,"Rent shall be paid by Resident to Owner, in advance, in the monthly amount of $1350, each payment due and payable on the first day of each calendar month in our office or other such place as...
designated by Owner throughout the term of the Lease." Furthermore, ..."A late charge of Fifty ($50.00) Dollars will be due from any account whose rent is received after the fifth day of the month, in addition after the tenth day of the month an additional Fifty ($50.00) Dollars will be added. At that time court eviction may be filed." As evident in our lease we reserve the right to file eviction as early as the 11th of the month. Mr. [redacted] was sent multiple late letters, via email, on the 8th of January, the 10th and the 11th regarding his late January rent. Any payments made after the 11th must be in certified funds. We have a dropbox available to our residents 24/7. Our office was open on the 15th of January, 9am to 5pm and we were able to accept payments from any resident through out the day. At no time did we refuse a payment, from anyone. Multiple stores across Indianapolis were open on the 15th of January that can issue money orders. For example- [redacted] and [redacted], both of which are located less than a mile from our community. Mr.[redacted] has paid rent late 6 times since May of 2017. In November 2017 paperwork was sent to the attorney to start the eviction process for Mr. [redacted]. A full payment was received before the attorney had filed the paperwork. As a one time courtesy, and because the paperwork was never filed with the courts, we did not charge the $260 attorney fee. This was told to Mr.[redacted] at time of November payment, however, he did not accept this as the reason as to why the attorney fees were not charged onto his account. He is under the assumption that paying rent late- even over 15 days late- is acceptable. In the month of December Mr. [redacted], yet again paid late. Not only were there various late letters sent I also placed phone calls to Mr.[redacted] about the delinquent rent. It was during these phone calls that he became very agitated about me simply telling him that once the paperwork is filed you are responsible for the attorney fees. He indicated to me on the phone that these calls made him feel harassed. Please note that in accordance with our Lease, any communication about late rent is done so as a courtesy. December rent was paid before any accounts were turned over to the attorneys. Now January 2018 rent is late. As required by my company policy, I send out the three late letters on the dates detailed above. I do not make any follow up phone calls to Mr. [redacted] as I am not required to do so, nor did I want him to feel harassed. All delinquent accounts were turned over to the attorney to start the eviction process. Mr. [redacted] was included in this process. On the 16th of January I received many phone calls and emails from Mr. [redacted] demanding that the attorney fees be removed our he would make a complaint to the Revdex.com. At the time of writing this response, 430pm on the 16th of January 2017, I have a cashiers check from Mr. [redacted]. The amount is $1730.85, which is the entire amount due, and does include the $260 attorney fees. It is our position that the attorney fees are just and we will not be issuing a credit in accordance with our Lease policy.
Business response attached.