Our General Manager, Ed R***, has been in contact with [redacted] to resolve this matter Global has agreed to reimburse [redacted] for the Apple Car Play, in addition, we have provided [redacted] with some additional service(s) [redacted] was mutually agreeable with this resolution of the matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] was in our dealership to discuss this matter with the Jeep Sales Manager, Tom and the General Manager, Ed R*** At that time, it was our understanding that the matter was resolved to [redacted] satisfaction We are currently reaching out to [redacted] to request that he formerly withdraw this complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This is to respond to Ms [redacted] 's that she is "rejecting" our response to her complaint Unfortunately, we cannot change our response that note the facts, her request can only be granted by the manufacturer Ms [redacted] has been in touch with [redacted] herself, they have issued her a case number and worked on this matter Our Service Director and General Manager have both worked on this matter and have made every attempt to try and have the manufacturer reinstate the Lifetime Powertrain Warranty but it has been to no avail, without following the guidelines in the owner's manual, the manufacturer can void that warranty
We have been in contact with [redacted] and he requested the monies he stated he didn't receive be sent to [redacted] A check in the amount of $was issued to [redacted] and mailed on July 16, A copy of the check is attached We apologize to [redacted] for the delay in processing his check
Complaint: [redacted] I am rejecting this response because: The statement Dario made about the fees were not true We made an appointment to meet with him and when we arrived he was no where to be found We drove 1/hour and he is wondering why my husband was furious! It was the next day after the incident that my husband called him an expletive word The bottom line is Dario is a lier Oh and I am sure he knows who spoke with us when we arrived at the dealership because there were sales associates there and they were well aware how upset we were We have never had an experience like this before with a business and are appalled at the handling of the situation with the dealership and the shady people they hire Regards, [redacted]
We apologize for the amount time it has taken to respond to Ms [redacted] 's complaint, we have been in contact with the manufacturer to try and resolve Ms [redacted] 's issue with the warranty on her Jeep Wrangler Unfortunately, [redacted] has denied the re-activation of Ms [redacted] 's warranty [redacted] has specific guidelines that are required to maintain the "Lifetime Powertrain Warranty," attached please find a copy from a page of Warranty Bulletin that explains the Powertrain Limited Warranty Eligibility for Ms [redacted] 's vehicle Ms [redacted] purchased her vehicle from Global August 25, 2007, her vehicle has been in our Service Department numerous times for various repairs, however, she did not have her vehicle serviced between November 4, and February 29, at Global, so we have no record of the required 5-year inspection process being done during the required time and neither does the manufacturer, therefore, the warranty has been voided.We have tried to work with the manufacturer, unfortunately, our attempts have been unsuccessful
Since *** *** lives in *** the dealership had run into some problems having her Motor Vehicle processed which caused a delay. We have been in touch with *** *** and sent her a check for the reimbursement of her rental expenses and, in the meantime, she received the documentation and
plates she needed. *** *** expressed that she is satisified with the outcome
We have been in contact with *** *** *** *** had not mentioned that he had a Service Contract which, when used for the repair, will cover the majority of it. We did not realize the Service Contract at first since the vehicle was purchased under a different name
With regard to the key, *** *** had the vehicle towed in and dropped in front of the building. No one brought the key to Service or had the vehicle checked in by one of our Valets. Even though the tow company did not give us a key, we are going to replace the key at no cost to *** ***.*** *** seems satisfied with the outcome for the repair when utilizing his Service Contract and Global's issuance of a key for him
Our General Manager, Ed R***, has been in contact with *** *** to resolve this matter. Global has agreed to reimburse *** *** for the Apple Car Play, in addition, we have provided *** *** with some additional service(s). *** *** was mutually agreeable with this resolution of
the matter
Complaint: ***
I am rejecting this response because:
The statement Dario made about the fees were not true We made an appointment to meet with him and when we arrived he was no where to be found We drove 1/hour and he is wondering why my husband was furious! It was the next day after the incident that my husband called him an expletive word The bottom line is Dario is a lier Oh and I am sure he knows who spoke with us when we arrived at the dealership because there were sales associates there and they were well aware how upset we were We have never had an experience like this before with a business and are appalled at the handling of the situation with the dealership and the shady people they hire
Regards,
*** ***
This is to respond to Ms***'s that she is "rejecting" our response to her complaint. Unfortunately, we cannot change our response that note the facts, her request can only be granted by the manufacturer. Ms*** has been in touch with *** herself, they have issued her a case number and worked on this matter. Our Service Director and General Manager have both worked on this matter and have made every attempt to try and have the manufacturer reinstate the Lifetime Powertrain Warranty but it has been to no avail, without following the guidelines in the owner's manual, the manufacturer can void that warranty
We apologize for the amount time it has taken to respond to Ms***'s complaint, we have been in contact with the manufacturer to try and resolve Ms***'s issue with the warranty on her Jeep Wrangler. Unfortunately, *** has denied the re-activation of Ms***'s
warranty. *** has specific guidelines that are required to maintain the "Lifetime Powertrain Warranty," attached please find a copy from a page of Warranty Bulletin that explains the Powertrain Limited Warranty Eligibility for Ms***'s vehicle. Ms*** purchased her vehicle from Global August 25, 2007, her vehicle has been in our Service Department numerous times for various repairs, however, she did not have her vehicle serviced between November 4, and February 29, at Global, so we have no record of the required 5-year inspection process being done during the required time and neither does the manufacturer, therefore, the warranty has been voided.We have tried to work with the manufacturer, unfortunately, our attempts have been unsuccessful
The General Manager, Bill M***, has gone over your complaint(s) and has asked if it would be possible for you to come into the dealership with his paperwork to go over the issues with the rebate, financing and the remote so he can resolve the issues you are having. Please contact
MrM*** at *** *** *** *** to make arrangements for a mutually agreeable time and date.Thank you
Our Service Manager, *** Z***, has been in contact with *** ***. MrZ*** explained that the oil was possible residue that would burn off and he asked *** *** to return with the vehicle so we could inspect and clean the area if necessary, they made an appointment for
Saturday, February 13, 2016. *** *** cancelled this appointment and stated that the oil smell was less each day and no longer noticeable. We feel the matter was resolved and gave the customer the opportunity to return so we could have inspected it, *** *** agreed that it just seemed to be some residue
Complaint: ***
I am rejecting this response because:It is true that the warranty is held by the manufacturer but the dealership was responsible for servicing the car as requested and failed to do soAs such, the manufacturer has done nothing wrong and the car owner has done nothing wrong, but the dealership failed to provide the service and was negligentAs such, because they failed to perform the requested inspection, the warranty was voidedIt is understood that the dealership has discussed the matter with the manufacturer but at no time have they taken any responsibility of rather own negligenceThe only party at fault of the voiding of the warranty is the dealershipI have made several suggestions to resolve this including the dealership honoring the warranty as if it were still in place from he manufacturer but I have received no acknowledgement of these offers What no one has acknowledged is that someone did not do what they were supposed to and as such I am still harmed by no longer having a lifetime warranty on my car's powertrain
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our General Manager, Ed R***, has been in contact with [redacted] to resolve this matter Global has agreed to reimburse [redacted] for the Apple Car Play, in addition, we have provided [redacted] with some additional service(s) [redacted] was mutually agreeable with this resolution of the matter
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Please see attached Regards, [redacted]
[redacted] was in our dealership to discuss this matter with the Jeep Sales Manager, Tom and the General Manager, Ed R*** At that time, it was our understanding that the matter was resolved to [redacted] satisfaction We are currently reaching out to [redacted] to request that he formerly withdraw this complaint
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
This is to respond to Ms [redacted] 's that she is "rejecting" our response to her complaint Unfortunately, we cannot change our response that note the facts, her request can only be granted by the manufacturer Ms [redacted] has been in touch with [redacted] herself, they have issued her a case number and worked on this matter Our Service Director and General Manager have both worked on this matter and have made every attempt to try and have the manufacturer reinstate the Lifetime Powertrain Warranty but it has been to no avail, without following the guidelines in the owner's manual, the manufacturer can void that warranty
We have been in contact with [redacted] and he requested the monies he stated he didn't receive be sent to [redacted] A check in the amount of $was issued to [redacted] and mailed on July 16, A copy of the check is attached We apologize to [redacted] for the delay in processing his check
Complaint: [redacted] I am rejecting this response because: The statement Dario made about the fees were not true We made an appointment to meet with him and when we arrived he was no where to be found We drove 1/hour and he is wondering why my husband was furious! It was the next day after the incident that my husband called him an expletive word The bottom line is Dario is a lier Oh and I am sure he knows who spoke with us when we arrived at the dealership because there were sales associates there and they were well aware how upset we were We have never had an experience like this before with a business and are appalled at the handling of the situation with the dealership and the shady people they hire Regards, [redacted]
We apologize for the amount time it has taken to respond to Ms [redacted] 's complaint, we have been in contact with the manufacturer to try and resolve Ms [redacted] 's issue with the warranty on her Jeep Wrangler Unfortunately, [redacted] has denied the re-activation of Ms [redacted] 's warranty [redacted] has specific guidelines that are required to maintain the "Lifetime Powertrain Warranty," attached please find a copy from a page of Warranty Bulletin that explains the Powertrain Limited Warranty Eligibility for Ms [redacted] 's vehicle Ms [redacted] purchased her vehicle from Global August 25, 2007, her vehicle has been in our Service Department numerous times for various repairs, however, she did not have her vehicle serviced between November 4, and February 29, at Global, so we have no record of the required 5-year inspection process being done during the required time and neither does the manufacturer, therefore, the warranty has been voided.We have tried to work with the manufacturer, unfortunately, our attempts have been unsuccessful
Since *** *** lives in *** the dealership had run into some problems having her Motor Vehicle processed which caused a delay. We have been in touch with *** *** and sent her a check for the reimbursement of her rental expenses and, in the meantime, she received the documentation and
plates she needed. *** *** expressed that she is satisified with the outcome
We have been in contact with *** *** *** *** had not mentioned that he had a Service Contract which, when used for the repair, will cover the majority of it. We did not realize the Service Contract at first since the vehicle was purchased under a different name
With regard to the key, *** *** had the vehicle towed in and dropped in front of the building. No one brought the key to Service or had the vehicle checked in by one of our Valets. Even though the tow company did not give us a key, we are going to replace the key at no cost to *** ***.*** *** seems satisfied with the outcome for the repair when utilizing his Service Contract and Global's issuance of a key for him
Our General Manager, Ed R***, has been in contact with *** *** to resolve this matter. Global has agreed to reimburse *** *** for the Apple Car Play, in addition, we have provided *** *** with some additional service(s). *** *** was mutually agreeable with this resolution of
the matter
Complaint: ***
I am rejecting this response because:
The statement Dario made about the fees were not true We made an appointment to meet with him and when we arrived he was no where to be found We drove 1/hour and he is wondering why my husband was furious! It was the next day after the incident that my husband called him an expletive word The bottom line is Dario is a lier Oh and I am sure he knows who spoke with us when we arrived at the dealership because there were sales associates there and they were well aware how upset we were We have never had an experience like this before with a business and are appalled at the handling of the situation with the dealership and the shady people they hire
Regards,
*** ***
This is to respond to Ms***'s that she is "rejecting" our response to her complaint. Unfortunately, we cannot change our response that note the facts, her request can only be granted by the manufacturer. Ms*** has been in touch with *** herself, they have issued her a case number and worked on this matter. Our Service Director and General Manager have both worked on this matter and have made every attempt to try and have the manufacturer reinstate the Lifetime Powertrain Warranty but it has been to no avail, without following the guidelines in the owner's manual, the manufacturer can void that warranty
We apologize for the amount time it has taken to respond to Ms***'s complaint, we have been in contact with the manufacturer to try and resolve Ms***'s issue with the warranty on her Jeep Wrangler. Unfortunately, *** has denied the re-activation of Ms***'s
warranty. *** has specific guidelines that are required to maintain the "Lifetime Powertrain Warranty," attached please find a copy from a page of Warranty Bulletin that explains the Powertrain Limited Warranty Eligibility for Ms***'s vehicle. Ms*** purchased her vehicle from Global August 25, 2007, her vehicle has been in our Service Department numerous times for various repairs, however, she did not have her vehicle serviced between November 4, and February 29, at Global, so we have no record of the required 5-year inspection process being done during the required time and neither does the manufacturer, therefore, the warranty has been voided.We have tried to work with the manufacturer, unfortunately, our attempts have been unsuccessful
The General Manager, Bill M***, has gone over your complaint(s) and has asked if it would be possible for you to come into the dealership with his paperwork to go over the issues with the rebate, financing and the remote so he can resolve the issues you are having. Please contact
MrM*** at *** *** *** *** to make arrangements for a mutually agreeable time and date.Thank you
Our Service Manager, *** Z***, has been in contact with *** ***. MrZ*** explained that the oil was possible residue that would burn off and he asked *** *** to return with the vehicle so we could inspect and clean the area if necessary, they made an appointment for
Saturday, February 13, 2016. *** *** cancelled this appointment and stated that the oil smell was less each day and no longer noticeable. We feel the matter was resolved and gave the customer the opportunity to return so we could have inspected it, *** *** agreed that it just seemed to be some residue
Complaint: ***
I am rejecting this response because:It is true that the warranty is held by the manufacturer but the dealership was responsible for servicing the car as requested and failed to do soAs such, the manufacturer has done nothing wrong and the car owner has done nothing wrong, but the dealership failed to provide the service and was negligentAs such, because they failed to perform the requested inspection, the warranty was voidedIt is understood that the dealership has discussed the matter with the manufacturer but at no time have they taken any responsibility of rather own negligenceThe only party at fault of the voiding of the warranty is the dealershipI have made several suggestions to resolve this including the dealership honoring the warranty as if it were still in place from he manufacturer but I have received no acknowledgement of these offers What no one has acknowledged is that someone did not do what they were supposed to and as such I am still harmed by no longer having a lifetime warranty on my car's powertrain
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Please see attached
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***