Stack Mastercard

STACK recently added 2.5% to ForEx fees. They state as long as $350 CAD is spent within a calendar month, those fees will be reimbursed.
Read further/the fine print and they also state the maximum amount for reimbursement is $1000 CAD spent. That works out to a maximum $25 reimbursement, no matter how much you spend and they continue to gouge you the 2.5%.
May as well go with a standard credit card and earn rewards.

I had problems since signing up. I created my account online on their website. Then downloaded the app and signed up. I etransferred 1000 dollars from my other bank card. After that when I received the card via mail. I tried to activate it but my login and password never worked and it tells me invalid credentials. I tried to change my password and still it continued to tell me invalid credentials. They don't tell you that they need extra verification until after you deposit money in your account. I did the verification and emailed them that I have completed it .And GOT NO REPLY! I called them and they sent me another link to verify myself which wasn't working! And today to my surprise I received an email from them saying, "We noticed your STACK card balance fell under $50.Just a friendly reminder to top up so you can keep using your card!"
They used my $1000 and want me to reload the card again !

These people are thieves!

I am scared my $1000 is gone and I don't know what to do. I emailed and called their customer service and no response so far!

I am also forced to leave them a 1 star in order to post my review! They are not even worth 1 star!

Had a card with Stack for 3 years, even referred Stack to a couple friends. No problem with card usage, history, used the card mostly for travel which was a feature that Stack was promoting. After 3 years of use, Stack decided to close the account with a very short email referring to the closure due to the Cardholder Agreement. Called into Stack to inquire and the rep had no idea why it was closed other than to state a different department (Credit Seasame?) made the decision although no notes could be found. It's scary to think this company can hold your money for 45 days, cancel your account without a valid reason other than to state that the Cardholder agreement can disqualify you from having an account without a reason. Financial institutions do not have this ability, why should this Fintech company have more power than an actual bank. It's scary to be honest. I would not invest a penny in this venture and thankfully got my referrals to pull their money out too. Disgusting to say the least. No company should operate with free reign like this.

Ive had problems since the opened the acct... my log and password never works I was told so many times that it was fixed when it was not... also they dont tell you that they need extra verification until after you deposit money in your account... and if you fail the verification they will keep your money for themselves

May 13th, 2019 - I found a purchase on my prepaid credit card which I never made, contacted Stacked Customer service, they emailed me a form to fill out, advised me it would take at most 45 days , filled out form and emailed it back to them

June 8th - contacted stack to follow up, confirmed that dispute was in process could take up to 45 days, but would most likely be solved before then

June 20th - contacted stack to follow up again, they would escalate it to the manager to find out was advised same thing, was told I probably wouldn't hear back until end of June

June 28th Day 47- Contacted stack again advised that it would take approximately 2 more weeks. That there is nothing they can do. Asked about closing my account was told it would take 45 days to receive my money back AFTER they finished with the dispute.

Retailer advertised $15 rebate when a purchase is made at the vendor "***".

Made the purchase at the vendor but did not receive the $15 credit.
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