Initial Business Response /* (1000, 8, 2015/10/07) */
The carrier who provided this poor service has been replaced and you should be receiving good serviceIf this is not the case please let us know, ***
Initial Business Response /* (1000, 5, 2015/08/14) */
I apologize for the missed newspapers this past weekendI will get a message to the distributor so that papers arrive at the building this weekendIf papers are not delivered by 8AM on any Sunday, please call our customer service department
at ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
I am rejecting this response because: I have received yet another invoice in the mail requesting paymentI called the customer service line on 4/20/only to get the same response that I received the first two times I have no reason to believe that The Pioneer Press has actually credited my account to a zero balance based on what has happened thus far I have asked for a zero balance invoice to prove that my account is at a zero balance and was told that they "do not do that" I asked for an email or something in writing and was told "we do not do that" I do not believe that The Pioneer Press has actually taken care of this matter
I am sorry for the frustration getting through to a team lead at our customer service center We had a rate increase in August of coupled with the additional cost for special editions and bonus days reduced your expiration date I don't see any calls regarding poor delivery, I
will credit your account the $25.25, for your trouble
Initial Business Response /* (1000, 5, 2015/05/07) */
This situation has been addressed with our crew sales managerHe works with a group of young people and needs to better verify there workI do apologize and have noted that no starts should be put through
I have been informed that the carrier will be taking a picture of this delivery every Sunday until his manager believes that the delivery issue is resolved You should be receiving the Sunday paper moving forward.Tell us why here
(The consumer indicated he/she DID NOT accept the response from the business.)
I received one Sunday paper late on Feb 14th(after the neighbors received their papers)That is the ONE and only paper I have received since I wrote my check on Sept21, 2015, in response to their solicitation!
I understand what you are saying and we are working on that If we have a premium edition of the paper for one is equal two or greater than the cost of the Sunday paper These premium editions include magazine-style sections printed on high-gloss stock and content that's useful long
after the publication dates We can opt your mother out of these premium editions and there will be no charge for them moving forward Another issue that reduces the expire date is a rate increase that occurs before the expire date We have a new system that should only raise rates at expire Both of these issue should keep the expiration dates on track
Initial Business Response /* (4000, 12, 2015/10/07) */
There is no newspaper subscription at this address and there is no balance owedYour address has been coded to receive no starts moving forwardWe have the address listed as *** in OakdaleI apologize for the
error
Initial Consumer Rebuttal /* (2000, 13, 2015/10/07) */
Initial Business Response /* (1000, 5, 2015/08/14) */
I sent an email notification to the distributor as well as their escalation process for them to check the delivery lists and instructions to make sure you are on the lists and the papers get delivered as they shouldPlease feel free to contact
me if necessary, ***
Sharon
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
Initial Business Response /* (1000, 12, 2015/11/13) */
I have requested a refund of $todayYou should receive a check within the next to business daysI am sorry that your newspaper subscription never startedI do not see any indication of missing papers and wish we would have had
an opportunity to save your subscription
I am rejecting this response because: Nothing was said assuring me that the paper will not be started again (as this happened this fall)Once I have confirmation that this process won't start over again this summer/fall, I'll drop my complaint
This address has been coded as no Solicitation and the name has been removed I apologize for any frustration
The invoices have been deleted from this old account, the is nothing owed
Initial Business Response /* (1000, 8, 2015/10/07) */
The carrier who provided this poor service has been replaced and you should be receiving good serviceIf this is not the case please let us know, ***
I am rejecting this response because: they told me that months ago that they would deliver it to my door NOT the lobby!
I have removed your name and phone number from our system I have coded the address for no calls, no mail, no starts
The subscription was stopped 1/30-4/16/therefore there were no charges during this time If the carrier delivered there would still be no charge to you
Initial Business Response /* (1000, 5, 2015/08/14) */
I apologize for the missed newspapers this past weekendI will get a message to the distributor so that papers arrive at the building this weekendIf papers are not delivered by 8AM on any Sunday, please call our customer service department
at ***
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
I am rejecting this response because: I have received yet another invoice in the mail requesting paymentI called the customer service line on 4/20/only to get the same response that I received the first two times I have no reason to believe that The Pioneer Press has actually credited my account to a zero balance based on what has happened thus far I have asked for a zero balance invoice to prove that my account is at a zero balance and was told that they "do not do that" I asked for an email or something in writing and was told "we do not do that" I do not believe that The Pioneer Press has actually taken care of this matter
I am sorry for the frustration getting through to a team lead at our customer service center We had a rate increase in August of coupled with the additional cost for special editions and bonus days reduced your expiration date I don't see any calls regarding poor delivery, I
will credit your account the $25.25, for your trouble
The newspaper subscription has stopped and the balance has been written off Thank you
Final Consumer Response /* (2000, 13, 2015/10/07) */
Initial Business Response /* (1000, 5, 2015/05/07) */
This situation has been addressed with our crew sales managerHe works with a group of young people and needs to better verify there workI do apologize and have noted that no starts should be put through
I have been informed that the carrier will be taking a picture of this delivery every Sunday until his manager believes that the delivery issue is resolved You should be receiving the Sunday paper moving forward.Tell us why here
(The consumer indicated he/she DID NOT accept the response from the business.)
I received one Sunday paper late on Feb 14th(after the neighbors received their papers)That is the ONE and only paper I have received since I wrote my check on Sept21, 2015, in response to their solicitation!
I understand what you are saying and we are working on that If we have a premium edition of the paper for one is equal two or greater than the cost of the Sunday paper These premium editions include magazine-style sections printed on high-gloss stock and content that's useful long
after the publication dates We can opt your mother out of these premium editions and there will be no charge for them moving forward Another issue that reduces the expire date is a rate increase that occurs before the expire date We have a new system that should only raise rates at expire Both of these issue should keep the expiration dates on track
Initial Business Response /* (4000, 12, 2015/10/07) */
There is no newspaper subscription at this address and there is no balance owedYour address has been coded to receive no starts moving forwardWe have the address listed as *** in OakdaleI apologize for the
error
Initial Consumer Rebuttal /* (2000, 13, 2015/10/07) */
Final Consumer Response /* (2000, 6, 2015/10/26) */
Today, Sunday October 25, the Sunday Pioneer Press was delivered to usYeah! Thank you
Initial Business Response /* (1000, 5, 2015/08/14) */
I sent an email notification to the distributor as well as their escalation process for them to check the delivery lists and instructions to make sure you are on the lists and the papers get delivered as they shouldPlease feel free to contact
me if necessary, ***
Sharon
Initial Consumer Rebuttal /* (2000, 7, 2015/08/24) */
Initial Business Response /* (1000, 12, 2015/11/13) */
I have requested a refund of $todayYou should receive a check within the next to business daysI am sorry that your newspaper subscription never startedI do not see any indication of missing papers and wish we would have had
an opportunity to save your subscription
I am rejecting this response because: Nothing was said assuring me that the paper will not be started again (as this happened this fall)Once I have confirmation that this process won't start over again this summer/fall, I'll drop my complaint