St. Moritz Lodge

Below is a copy of the Email I sent to her via her [redacted] Linked email.  She never responded back. The fact that our office was closed, we are a small hotel and do not have 24/7desk coverage. had nothing to do with it. She was not going to be refund even if she or [redacted] were able to reach...

us.  It was our last room and we had many calls as well as showing no on-line available for anybody trying to get a room that night because the airport was closed, due to a snow storm. As a business, are we suppose to loose money because someone made a booking for our last room and then decided they did not want it. Why do people think that hotels should always give refunds, when was the last time you got a refund from the airlines when you CXL.  If we had not been sold out we probably would have refunded her.  Again here is what I sent her, but now that she has gone thru this channel I may reconsider the $141.90.       Hello Karen, We have decided that we will refund half of your stay which would be $141.90. Again, we could have sold this room many times during that night. So the hotel is actually out part of the revenue for a sold out night. If we would have had several rooms open and not turning away business then we usually refund the person, minus a handling fee. If you return to Aspen, I would be happy to apply a $75.00 credit toward a future stay at the St Moritz. You need to contact [redacted] and they will call us and we will confirm the credit amount to your card. Thank you Joel.