St Marks Catholic Church

We have made an exception to our terms in this case and provided a prorated refund We have closed the account with our service as the complaint indicates that the customer no longer agrees to our terms of service Should the customer wish to use our service in the future, our terms of service will be in effect and refunds are not offered as stated

We would be happy to assist the customer in using our service or cancelling their subscription Our records indicate that the customer has contacted us in the past via our Subscriber Only Live Support and that is still offered to them by logging in to their account and clicking Live Support The customer is also still holding meetings and has been throughout their paid period including as recently as 3/20/ No refunds are offered nor indicated as the customer continues to use our serviceThe customer may contact us for support via Live Chat, or email [email protected] to assist them with any questions Our 24/support site is http://meeting4-support.anymeeting.com and this information is included there as well including our Support Hours, Contact form and Support Email address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In their response they mention: The customer has no record of cancellation with us nor contact to assist him The customer told us on 5/6/that in fact it was his business partner that "should have" cancelled the subscription.I never mentioned that my business partner was supposed to cancel the subscriptionWhat I said is that I spoke with my business partner and we were both surprised that the charges were still occurringI have no record of downgrade/cancellation because their website failed to downgrade my account after I followed the steps to downgrade my service to a free accountI have no control over their website or any emails that it sends out to me. The customer did not contact us in a reasonable amount of time once his recurring transaction charged again His recurring transaction charged on 4/19/and he contacted us on 5/6/2016.Per my credit card, I have up to days to contest any charges on my accountThis will be the next step if we cannot resolve the problem here We continued to provision service for recurring meetings that are scheduled on his account including sending out reminder emails to the host in regards to his upcoming meetings as recently as 5/10/ He has not canceled any of these meetings and we therefore had no reasonable assumption he wanted service cancelled.This does not prove anythingI haven't used their service in monthsAnd their system is STILL sending me reminders of meetings even after THEY cancelled my service
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Attached please find the word documents I sent to AnymeetingI believe AnyMeeting is playing the game with meFrom now on, I will not go to the website and use the serviceLet us see what is going on next
Regards,
*** ***

We are unable to provide a refund to the customer as we had explained due to the following reasons: The customer has no record of cancellation with us nor contact to assist him The customer told us on 5/6/that in fact it was his business partner that "should have" cancelled the
subscription The customer did not contact us in a reasonable amount of time once his recurring transaction charged again His recurring transaction charged on 4/19/and he contacted us on 5/6/ We continued to provision service for recurring meetings that are scheduled on his account including sending out reminder emails to the host in regards to his upcoming meetings as recently as 5/10/ He has not canceled any of these meetings and we therefore had no reasonable assumption he wanted service cancelled.When contacted on 5/6/by the customer, we did assist him with cancelling his recurring subscription and he received an email receipt noting this and that the subscription would expire at the end of the paid period There will be no further charges.We regret that his business partner did not cancel the subscription as he has assumed and we cannot offer a refund

I first became aware of the billing this month when I began using Quickbooks Online and downloaded a transaction from a credit card that I had not been using

We would be happy to assist the customer in using our service or cancelling their subscription.  Our records indicate that the customer has contacted us in the past via our Subscriber Only Live Support and that is still offered to them by logging in to their account and clicking Live Support....

 The customer is also still holding meetings and has been throughout their paid period including as recently as 3/20/2017.  No refunds are offered nor indicated as the customer continues to use our service. The customer may contact us for support via Live Chat, or email [email protected] to assist them with any questions.  Our 24/7 support site is http://meeting4-support.anymeeting.com and this information is included there as well including our Support Hours, Contact form and Support Email address.

We have made an exception to our terms in this case and provided a prorated refund.  We have closed the account with our service as the complaint indicates that the customer no longer agrees to our terms of service.  Should the customer wish to use our service in the future, our terms of...

service will be in effect and refunds are not offered as stated.

The response we provided originally is still accurate.  The customer signed up for our service in October 2016 and was in a free trial, the customer did not cancel and was charged on November 1, 2016.  All customers receive a notification email prior to be charged.  The customer has continued to use the service throughout the time period including as recently as 3/20/21017.The customer has not expressed any dissatisfaction with our service during this time nor contacted us until 3/27/2017.  Per our terms of service, we do not offer refunds.  The customer was provided customer service on 3/27/2017 via live chat where we confirmed the auto renewal is off and reiterated that no refunds are offered.  The customer has used the service as and we find no reason to reconsider the request for a refund.  Their subscription will expire on 11/1/2017 per the cancellation confirmation email sent to them upon cancellation.

We are very sorry the customer did not maintain their subscription and let it go longer than they had planned.  As a courtesy and in good...

faith, we refunded the last 3 months of charges.  AnyMeeting offers live support 7 days a week and would have been happy to assist the customer at any time since they date they signed up with our service.  We are unable to refund any more charges.  We provisioned the account per the customer request at sign up and the customer is responsible for all charges.