St Louis Post-Dispatch

Complaint: [redacted] I am rejecting this response because: The delivery problem has not been correctedThe paper was not delivered today, 8/8/ I reported the missed paper to Customer Service [redacted] This tells me that the root cause of the problem has not been addressed This delivery problem should be monitored for a couple of weeks before assuming the problem has been fixedYes, there were a "few" days, 8/- 8/7, where the paper was delivered, but the old pattern of no paper is backI want to take issue with the implication that calling Customer Service is a pathway for fixing delivery problemsI had been calling Customer Service for weeks prior to filing this complaint and nothing was done -- I went weeks without getting a paperIt was only after my complaint to Revdex.com that the paper started being delivered for those brief few days, 8/- 8/ I understand that delivery has been outsourced to a vendor, but that does not absolve the StLouis Post Dispatch from ensuring that their customers get the product they've paid for which is home delivery, Monday through SundayI work for a company where we outsource to vendors, but we require them to uphold our standards because it's my company's reputation that is at stakeIn closing, before this issue is considered fixed and closed, I would like to experience at least two solid weeks of the paper being delivered without me having to call Customer ServiceI was told by a Customer Service rep that the paper is supposed to be delivered by amI usually check around 8:amIf the paper is not there, I report it to Customer Service Sincerely, [redacted] ***

It happened againSunday (9/25/2016) I received only the magazine sectionNo news this timeProblem was reportedInformed paper to be redeliveredAnd it was, within 1/hourOn Tuesday (9/27/16) I received another Sunday paperThank You?Really Thanks!

Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ Ms [redacted] has stopped her subscription with us and we given her a refund back to her card

We have stopped his account with us and have started the refund process for $It should be back on his card with in hours

We had a carrier walk off this route The Distributor is delivering and training a new carrierI talked to this customer on 3/10/and credited them the papers they bought at the rate they purchased the papers forThey can call me at [redacted] If they are still having delivery problems

Complaint: [redacted] I am rejecting this response because: explanation on pAdoes Not explain why the billing period on my bills overlapped & I was billed twice for daysPost needs to be investigated by Attorney General! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/01/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com [redacted] has been contacted about her missing papers and credited for them

Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com I talked to customer today and have she has received the paper the last daysDistributor also called and talked to her as well

A refund request for has been processed and they should receive within weeks

We have found an error in our billing program and apologize to the customer for that errorI have put thru a refund of the $back to her card and she should receive it within hoursThe customer will now be on a monthly reoccurring charge of $ The next monthly charge will be on Sept for the delivery in Sept and again on Oct for Octand the 5th of every month going forwardThe customer can call me with any other concerns or questions [redacted]

We apologize for any confusion that may have been experienced When a credit is applied to an account it does not add days of service, it extends when the subscriber was due to expire We will address this miscommunication with our teamWe are applying a week credit to the subscribers account Please advise if any additional information is required

Complaint: [redacted] I am rejecting this response because: I did call per the Business Response from [redacted] on 4/4/at 10:30am I left a message on her voice mail and as of 4/5/4pm, I have not received a return call from *** This non-responsiveness is part of my original complaint The StLouis Post Dis***ch does not provide timely customer service Sincerely, [redacted]

We have alerted our Distribution company about this customers missed delivery and non-redelivery of the paper

We have not heard back from this customer on missing any deliveries since 5/6/ We assume their delivery issues have been resolved

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-dispatch.com Both amounts have been put back on her credit cardsReceipts are attached

Complaint: [redacted] I am rejecting this response because:$137.88/was= $2.65/wk3/Thur 6/= wks = $$- $= $100.76, not $ Sincerely, [redacted] ***

We have stopped her account and have started the refund processCustomer should receive a check within weeks.Our records do not show any communication with MR [redacted]

We have made sure that their address is on our do not deliver list and have alerted the Distributor to cease delivery

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @post-Dispatch.com Ms [redacted] Lives on a route that different people are deliveringUnfortunately this causes issues with deliveryWe have given her credit for the missed issues and have alerted the delivery sericeThey are working on a solution

THey stopped their account with us today and we have refunded what they have paid for.11/30/ refunded 10/23/refunded This is all they have paid