St Louis Post-Dispatch

They have cancelled their subscription with us. All subscribers are notified on page Aof the daily paper of these plus sections

Initial Business Response /* (1000, 5, 2015/08/14) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
I have restarted Ms *** at the $rate that she requested and have sent to the delivery manager all of her missed papers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have addresses their delivery with the Distributer and have given them credit for the days they called in and an additional one week credit

Initial Business Response /* (1000, 10, 2015/09/03) */
We have spoken with Mr *** and have discussed all the issues and have resolved them

When we issue a credit, we are extending your subscription for that amount not refunding the money to the customerI apologize for that misinformation. They did put on your subscription $31.94. Our records show that you have paid since November $which was credited to
your subscription. Would you like the remaining balance of refunded to you or added to your daughters subscription. We have also contacted the deiivery service about your daughter not getting a paper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Supplementing my letter of 7/22/17. I had asked them to take the $off of my bill because I do not have access to digital. They took it off bill and they put it on again the next bill.I hope this acctgets straightened out so I know what I truly owe.Thanks

A refund request in the amount of is being processedIt can take up to weeks before customer receives

This customer stopped their subscription with us on May 18th. If this is in error please have them call *** to have their account reinstated

Initial Business Response /* (1000, 5, 2015/04/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
I have written off the balance due and have removed her from mailing lists

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The delivery person has been contacted and informed that the subscriber would like their paper double bagged when it is rainingPlease advise if any additional information or action is required

We have alerted the Distributor and carrier

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
We have sent this customers complaint to the distributorAlso added one week onto their account for the delivery issues
Initial
Consumer Rebuttal /* (3000, 8, 2016/01/25) */
I have started to receive my papers

This customers has had multiple complaints entered onto their account with us. We have contacted the Distributor to make sure the carrier has this customers address on their route bookWe have also given the customer weeks of credit fro their missed papers

Initial Business Response /* (1000, 5, 2016/01/19) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@post-dispatch.com
In November we mailed Mr *** a post card detailing the new rate and his monthly paymentOn Jan 12th he called and talked to a
CSR and got his rate reduced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize, the refund should have been automatically done by the person he talked to. I have started the process and you should receive a refund totaling $within the next weeks

The last time we heard from this customer was on 5/10/16. We assume that the delivery issue has been taken care of, if not the customer can contact me at 314-340-There was a weeks worth of papers added to their account for the missed deliveries