St Louis Children's Hospital

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2016/02/08) */
Letter of response mailed to consumer 2/8/
*** ***
*** CT
*** Peters MO XXXXX-XXXX
Dear Ms***:
The Revdex.com forwarded your Concern (Case# XXXXXXX) for your son *** ***'s St Louis
Children's Hospital account for the date of service of October 26, Dr*** ordered the MRI procedures, and I have confirmed the the charges and procedures are accurate
DrSmyth is a physician with *** *** but I reached out to his office and his office confirmed that they do approve patients to have services at Metro Imaging upon requestThey often try to schedule office visit and procedures the same day for the convenience, however, it is not requiredI understand your frustration - but any follow up you have should be through DrSmyth's office because StLouis Children's Hospital completed and charged the correct proceduresThat said, we certainly do not wish our patients to be unhappy with their experiences at the Hospital, so we have adjusted the copay amount for two of the MRIs as a courtesyThe current balance after the adjustment is $Please feel free to reach out to me directly if this does not meet your expectations or if you have additional concerns

I received your inquiry to the Revdex.com regarding your daughter Ava's hospital stay at Children's Hospital for dates of service 2/18/16-2/20/2016. I reviewed the medical record and reached out to care coordination to review as well. The record indicates that admitting order
indicated admit to observation. There is no record that the physician changed the status to inpatient at anytime during the stay.I see notes that you first brought up your concern in October and there are notes that you made several calls attempting to resolve your concern. Due to the lack of follon your concern I waived the outstanding balance on Ava's account. Please feel free to reach me at the number below if you have additional questions or concerns