St Joseph's Medical Center

This is a 3rd complaint for the same issueRefer to complaint # [redacted] After spending close to years trying to resolve a billing with this company, they finally agreed to close the account and reimburse the $we were forced to pay the collection agency to avoid a negative impact on our creditAttached is a letter dated 10/14/from [redacted] stating that the $refund would be issued at the end of the month and if not received within days of the letter to contact themWell, no check as predictedWe called [redacted] on Monday, 11/16/and had to leave a messageShe never returned that callWe called again on 11/19/and had to leave another messageOn 11/20, she called stating that the refund request was never placed on the "refund" logShe said that this would be handled haste and we should have the refund by ThanksgivingWell, Thanksgiving as come and gone and still no checkDignity Health/StJoseph's Medical Center's level of service is horrendousThey have wasted hours of our time fighting with them over a billing error that was made on their part in the first placeAnd even after that, they continue to deceive and evade reimbursing us what is rightful oursStop cowering on your obligation and issue the darn refund check

I am rejecting this response because: obviously StJoseph did not read my second letter in which I informed them that they had the wrong timely filing period for *** (not ***). The timely filing period for *** is one year from the date of service. In addition, I send them a copy of the emergency room records which clearly showed the medical insurance information listed. They had the information at the time of service. A copy of all documentation was submitted to Revdex.com with my initial complaint

Please be assured that we have performed a review of your records and a thorough investigation into your concersWe do show that medical insurance was received for your account, however the timely filing to bill your medical insurance was already past dueFor ***, the timely filing is
days and for *** the timely filing is daysWe did not receive your medical insurance until months after the date of the service

This is a 3rd complaint for the same issueRefer to complaint #***After spending close to years trying to resolve a billing with this company, they finally agreed to close the account and reimburse the $we were forced to pay the collection agency to avoid a negative impact on our creditAttached is a letter dated 10/14/from *** *** stating that the $refund would be issued at the end of the month and if not received within days of the letter to contact themWell, no check as predictedWe called *** on Monday, 11/16/and had to leave a messageShe never returned that callWe called again on 11/19/and had to leave another messageOn 11/20, she called stating that the refund request was never placed on the "refund" logShe said that this would be handled haste and we should have the refund by ThanksgivingWell, Thanksgiving as come and gone and still no checkDignity Health/StJoseph's Medical Center's level of service is horrendousThey have wasted hours of our time fighting with them over a billing error that was made on their part in the first placeAnd even after that, they continue to deceive and evade reimbursing us what is rightful oursStop cowering on your obligation and issue the darn refund check

Consumer's wife states that the refund was received on December 2nd and considers the matter resolved