St. John's Pleasant Valley Hospital

Complaint: 11714669
I am rejecting this response because:
I was surprised to receive a demand letter from St. John's Hospital for $200.00 having not agreed to any payment beyond the normal and usual insurance charges for such a procedure. Surprise, because at no time was R[redacted], your patient, informed of any charges beyond the charges already paid, or any additional copayments, fees or any other adjustments to the list of charges already paid. No statements were made orally, by internet or in writing by a[redacted]orized clinic employees, doctors, nurses or spokespersons at any time, indicating additional charges to those already paid by insurance. Because of this lack of information, R[redacted] had no opportunity to make an informed decision. Repair of two fingers was discussed and at no time were extra add-on charges additional to the insurance charges discussed.
I am going to send a copy of this letter to the instutions listed in the beginning of this letter. The Revdex.com, listed credit agencies and my bank will be informed early of a possible attempt to collect the $200.00 from me if the charges are turned over to a collection agency. I will send a copy of this letter to them to explain your attempt to collect.
Please stop your demand for payment, now.
Regards,
R[redacted]

Authorization was received from the patient’s insurance company on March 2, 2016.  The authorization did not include any patient co-pay...

responsibility; therefore hospital staff did not attempt to obtain any monies.   

After service was rendered, insurance was processed; an Explanation of Benefits (EOB) from the insurance company was received by the hospital indicating the patient had a $200.00 co-pay responsibility. The insurance would have also sent an EOB to the patient with the same information.
 
However a re-bill was required and was not finalized until August 23, 2016 and a statement was generated on August 27, 2016 and mailed to the patient August 28, 2016 for the $200.00 co-pay amount.

Review: I am at this time I am disputing account number #72[redacted]50. In December of 2014 your company started sending me notices that this account had money owed. As I told you then I did not have any statements from the hospital showing any unpaid balances. At that time I asked for a itemized statement and also made a payment during that phone call. During this call I was informed I could set up a payment plan to take care of this matter so on 12/17/2014 I used my debit card for the $109.00 that we agreed to. I was informed that monthly statements would be sent. Which I never received. I did how ever make several payments by check, using the account number as reference. Since I do not have statements I am unable to see if payments have been credited. According to your letter I still need to set up payment schedule which has now been done several times on your word that the debt is owed. I am still in doubt that this debt is owed and my repeated request for an itemized statement has been ignored.

At this time I was also informed of acct, #73[redacted]35 that you said had a balance of 219.32. I paid this in full August 22, 2014 (see attachment. Your company repeatedly sent me notices that it was not paid until I finally spoke with you and sent you the attached copy. To this date I have no way of knowing if you received this and it was corrected or not, as I find the communication with your company very spotty.

I have been researching the Fair Debt Collection Practices Acts 809. Validation of debts [15 USC 1692g] and feel as if your company is not holding up to the practices as outlined.Desired Settlement: Please respond with me by April 15, 2015 with an itemized statement showing that this bill was owed and my payments on this account.