Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
On May **, I rushed to the StJohn's river side hospital's emergency room with my year old daughterShe had been breaking a fever during the nightShe woke up at about am with a high fever & vomitingI rushed to the hospital & waiting in the lobby for about an hourAt that point another mother ran in with her childWhen the receptionist called our name to check us in the other mother ran in to get seen before usThe receptionist later apologized for not coming out to get us & just screaming names from her seat behind the wall & allowing the other woman to be seen even though we had been waiting an hour & she had just walked in minutes beforeI wasn't upset with the other woman because I am a mother & I know how terrifying it is to rush to an emergency room with a very young & sick childShe was in a paid I get itFinally when we were checked in we were put in the same room as that woman & her child The nurses or doctors didn't come in to check on either one of our children until about an hour later when that mother started roaming up & down the hallways screaming about why her daughter hadn't been seen yet At the point two doctors came in with a nurse to check on only her childOne of the nurses told one of the doctors that my child had been waiting just as long & still hadn't been seen, that doctor just looked at my daughter said "ok" & walked outTwo hours passed & my daughter still hadn't even been check on by not even a nurseWe went out into the hallway to find the bathroom Laying on a stretcher in the hallway was a woman moaning in pain completely pale and all aloneThe doctor that was told that my daughter was still waiting was sitting at the desk eating & doing something on a computerI asked her where we could find a bathroom & with a nasty attitude & tone told me where the bathroom wasIt was like I had offered her by asking her where it wasAfter that two nurses finally came into the room to take my daughters temperatureAbout minutes after that Dr.M*** finally came in to see my daughterShe said she was going to have a nurse give her Tylenol & a pill to stop her from vomitingShe said my daughter probably had a virus &I to bring her to our pediatrician in the morning (it was am at this point)A nurse came in to ask my daughter for a urine sample which she couldn't give them at that moment because she had just used the bathroom a half an hour before that I made her finish a bottle of water & went back to the bathroom to get the sampleWhen I tried to give it to the male nurse he told me to wait in our room for minutes for him to bring her the Tylenol & pill and he would take the sample at that timeWe waited another minutesIt was only till the woman we were still sharing a room with started to yell & complain about the wait time again that a different nurse came in I have my daughter the Tylenol & pill but she forgot to take the ** *** sample with herIt was around 6:30-am at that point & I was so upset at the time I stormed out of the hospital with my daughter At about am DrM*** called & left a message on my cell saying they were not even sure if I had left the hospital & if I was coming back to pick up a prescription she wrote for god knows whatI didn't not go back & I will never go to that hospital or recommend that hospital to anyoneThe staff is incompetent & even the doctors have no bedside manner, or compassion for their patientsAfter this horrible & frustrating experience I received two separate billsOne from the hospital for $and one from DrM*** in the amount of $Over a thousand dollars and to this day I still have no idea what had my child waking up with a fever & vomiting in the middle of the night
Revdex.com:
At this time, I have not been contacted by StJohn's Riverside Hospital regarding complaint ID ***
My insurance is assisting me with resolving this issue
Sincerely,
/>
---------------
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
On May **, I rushed to the StJohn's river side hospital's emergency room with my year old daughterShe had been breaking a fever during the nightShe woke up at about am with a high fever & vomitingI rushed to the hospital & waiting in the lobby for about an hourAt that point another mother ran in with her childWhen the receptionist called our name to check us in the other mother ran in to get seen before usThe receptionist later apologized for not coming out to get us & just screaming names from her seat behind the wall & allowing the other woman to be seen even though we had been waiting an hour & she had just walked in minutes beforeI wasn't upset with the other woman because I am a mother & I know how terrifying it is to rush to an emergency room with a very young & sick childShe was in a paid I get itFinally when we were checked in we were put in the same room as that woman & her child The nurses or doctors didn't come in to check on either one of our children until about an hour later when that mother started roaming up & down the hallways screaming about why her daughter hadn't been seen yet At the point two doctors came in with a nurse to check on only her childOne of the nurses told one of the doctors that my child had been waiting just as long & still hadn't been seen, that doctor just looked at my daughter said "ok" & walked outTwo hours passed & my daughter still hadn't even been check on by not even a nurseWe went out into the hallway to find the bathroom Laying on a stretcher in the hallway was a woman moaning in pain completely pale and all aloneThe doctor that was told that my daughter was still waiting was sitting at the desk eating & doing something on a computerI asked her where we could find a bathroom & with a nasty attitude & tone told me where the bathroom wasIt was like I had offered her by asking her where it wasAfter that two nurses finally came into the room to take my daughters temperatureAbout minutes after that Dr.M*** finally came in to see my daughterShe said she was going to have a nurse give her Tylenol & a pill to stop her from vomitingShe said my daughter probably had a virus &I to bring her to our pediatrician in the morning (it was am at this point)A nurse came in to ask my daughter for a urine sample which she couldn't give them at that moment because she had just used the bathroom a half an hour before that I made her finish a bottle of water & went back to the bathroom to get the sampleWhen I tried to give it to the male nurse he told me to wait in our room for minutes for him to bring her the Tylenol & pill and he would take the sample at that timeWe waited another minutesIt was only till the woman we were still sharing a room with started to yell & complain about the wait time again that a different nurse came in I have my daughter the Tylenol & pill but she forgot to take the ** *** sample with herIt was around 6:30-am at that point & I was so upset at the time I stormed out of the hospital with my daughter At about am DrM*** called & left a message on my cell saying they were not even sure if I had left the hospital & if I was coming back to pick up a prescription she wrote for god knows whatI didn't not go back & I will never go to that hospital or recommend that hospital to anyoneThe staff is incompetent & even the doctors have no bedside manner, or compassion for their patientsAfter this horrible & frustrating experience I received two separate billsOne from the hospital for $and one from DrM*** in the amount of $Over a thousand dollars and to this day I still have no idea what had my child waking up with a fever & vomiting in the middle of the night
Revdex.com:
At this time, I have not been contacted by StJohn's Riverside Hospital regarding complaint ID ***
My insurance is assisting me with resolving this issue
Sincerely,
/>
---------------