St Helena OLIVE Oil Co

Initial Business Response / [redacted] (1000, 5, 2016/02/03) */ I am the founder and I was in a car accident and have been recovering from a TBII'm not sure why this order wasn't taken care of except that it showed shipped in our system so between that and my difficulties in processing information it just got buried in my emailsIt was the only order that was short shipped and I'm sure that was just human errorI went ahead and refunded the entire order...even for the product that she received...in good faith and apologies for the oversight and lack of responseThings are getting better and we are back to ship times less then hours Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am happy with this response and action Thank you

Initial Business Response /* (1000, 5, 2016/02/03) */
I am the founder and I was in a car accident and have been recovering from a TBI. I'm not sure why this order wasn't taken care of except that it showed shipped in our system so between that and my difficulties in processing information it just...

got buried in my emails. It was the only order that was short shipped and I'm sure that was just human error. I went ahead and refunded the entire order...even for the product that she received...in good faith and apologies for the oversight and lack of response. Things are getting better and we are back to ship times less then 48 hours.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy with this response and action.
Thank you.