St. David's South Austin Medical Center

Dear Ms. [redacted],  We greatly appreciate the information regarding the complaint submitted by Ms. [redacted]. In our efforts to respond, acknowledge, and resolve Ms. [redacted]s concerns, we have left a detailed message explaining the nature of our follow up along with the callback number for our...

Sr. Patient Liaison. The patient's concerns have been escaladed and our Senior Leadership along with our Emergency Department Medical Director have been made aware of Ms. [redacted]s concerns and dissatisfaction. Ms. [redacted] will be provided with a correspondence including the outcome of our review during her visit St. David's South Austin Medical Center on September 20, 2016. We take great value in any and all feedback and we take great pride in our ability to improve based on the feedback received.  Thank you,  [redacted]Sr. Patient Liaison