St. Croix Gas

The Arizona day warranty is only applicable to the drivetrain and does not include tire coverageThe employees mentioned in this complaint are no longer under our employ, so we are unable to corroborate the claims, as stated in this complaintHowever, we are not liable for tires on any
vehicle purchase and will be unable to reimburse

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***When I called to cancel my service, I was told my refund would be sent on November StCroix Gas should honor what is told to customers so that no follis necessaryWhile they are a small business of customers, I am a homeowner who has paid on time as requested; waiting two months for a refund is unacceptable
Regards,
*** ***

While I understand your frustration, accusing us of advertising (the parameters of which are not met in this case) and making threats are unnecessaryOn 6-24-15, Killer Auto Sales and Service purchased tires for your vehicle on receipt #*** from *** *** ***All four tires were replaced, installed and balanced at *** *** ***If you have a fax number, I would be happy to send you a copy of the receipt

The claim I am making is simply based on what the employees you had hired had informed us of. Now that they are no longer employed with you is beside the fact. We were told information and had it repeated back as well to ensure a clear understanding had been made between both parties (ourselves and Killer Auto Sales) by a representative of your company. The penalty for misinformation should not be on the consumer side as we had no other way of knowing without pulling up a regulation page and showing him in the dealership he was wrong. Now I'm unsure about yourself but I do not know who has memorized the ADOT (or whichever organization would oversee these exact transactions) rule book for car sales but I sure haven't. Your company failed to produce documentation proving the tires were even new upon asking for it. Your company failed to produce proper documentation upon request, deliver the agreed upon settlement (even after calling after it had not been delivered the first time) and are failing to take any responsibility at all for your (now past) employees actions. If the tires truly are NEW as they were promised they were and replaced with new tires such that your internal work order from the mechanic shop states they needed to be then there would be a receipt showing your purchase of the Tires in preparation of sale. If you honestly bought them new, you can work with us on a manufacturing defect replacement procedure and issue us a refund for the cost of the tires, you can follow your procedures to contact the distributor you use to get your own refund, this way there is no monetary loss on your end as a company either. If you DIDNT purchase the tires in a new, unused, honest fashion as told to us at time of sale then we can look into false advertisement or promise to deliver goods in stated fashion per your documentation provided at time of sale. But I'm sure that you guys have that receipt and we can get this worked out.

In response to the complaint received by [redacted] Account #[redacted] we sent her credit check out  on November 22, 16 in the amount of $194.44, her refund normally would not have been sent out until December 14, 2016. Ms. [redacted] was billed her Final bill on October 28,2016, in the amount of...

$16.28 due November 17,2016. We bill a month behind for our services, so her refund would have been sent to her on December 14, 2016 but due to her being upset we did send hers out early.  We are a small office of 8200 customers, we process our credit refunds once a month unless a customer would request to have it sent out after the final billing has processed we would then honor their request.  [redacted]
715.425.6177

On behalf of Killer Auto Sales and Service, we apologize in the manner in which your vehicle was handled at the time of purchase. Killer Auto Sales and Service has identified the individual who could have handled Mr. P[redacted] concern in a much more professional manner and has been released of his...

duties since. The reason in which Mr. and Mrs. P[redacted] vehicle was repossessed was due to a failure to make their first payment. We ordered the repossession by an outside vendor and cannot take responsibility for the language or actions the driver used with the [redacted]. We attempted to contact the P[redacted] on several occasions and even reached out to all of their references, in which not one reference identified the P[redacted] as people they knew. We feel we did everything in our power to make right a situation that had clearly gone wrong without any responses back. In the end, we have accrued all of the [redacted] debt to the bank in which they received their auto loan and have had to pay out far more money to the bank than we should have. In no way did we attempt to hold their personal belongings, in fact, we made many attempts to get in contact with them in order to give them back their belongings. Killer Auto Sales and Service acknowledges this is a difficult situation, however, we did what we had to do by law in order to protect our property.