Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am so sorry that you had a poor experience during your stay, and that it was followed by our failure to post a credit to your folio, providing you with complimentary accommodations, per hotel staff’s promise to do so. My research found the folio for your stay, of which a copy has been...
attached. The folio shows that adjustments were made in the amount of $211.15, last Monday, May 2nd. As of this email, I am not certain as to why we did not make the credit in more timely manner. I see that you spoke to someone from the hotel on April 27th and would appreciate knowing who that was. I understand your dissatisfaction in our delay, as our failure to process your request in a timely manner is unacceptable. As noted in the voice message left for you earlier today, please give me a call at your earliest convenience at ###-###-####. I look forward to hearing from you soon. Regards, Bonnie [redacted] Holiday Inn Hotel & Suites St. Cloud, MN ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am so sorry that you had a poor experience during your stay, and that it was followed by our failure to post a credit to your folio, providing you with complimentary accommodations, per hotel staff’s promise to do so. My research found the folio for your stay, of which a copy has been...
attached. The folio shows that adjustments were made in the amount of $211.15, last Monday, May 2nd. As of this email, I am not certain as to why we did not make the credit in more timely manner. I see that you spoke to someone from the hotel on April 27th and would appreciate knowing who that was. I understand your dissatisfaction in our delay, as our failure to process your request in a timely manner is unacceptable. As noted in the voice message left for you earlier today, please give me a call at your earliest convenience at ###-###-####. I look forward to hearing from you soon. Regards, Bonnie [redacted] Holiday Inn Hotel & Suites St. Cloud, MN ###-###-####