St. Anthony Keystone Medical Clinic

from: K***, Heather < [redacted] @centura.org>to: "[email protected]" date: Thu, Jul 16, at 12:PMsubject: ID [redacted] Dear Revdex.com Representative,I received your complaint from our patient referenced in ID [redacted] We experienced a billing error and have resolved the issue as desired by the customerThank youHeather K [redacted] RN BSNAssistant AdministratorSt Anthony Mountain Clinics970-668-Phone970-389-Cell970-453-FaxPO BOX SPark Ave Plaza IIBreckenridge, CO [redacted] @centura.org

Complaint: [redacted]
I am rejecting this response because:I am satisfied with the resolution that my daughter's account is now a zero balance, but the customer service still has a lot to be desired.On 7/15, I received a voicemail from Keystone that they wanted to talk with me about how they were going to resolve my complaint.  the person that called indicated she would be out of the office starting Friday, but that someone would be monitoring the voicemail and responding if I called them back.On 7/17, I called and left a voicemail.On 7/21, I called and left another voicemail.As of 7/23, I've not received any kind of communication back.  Perhaps they felt by posting the resolution with you that they no longer needed to contact me.  Either way, they committed to contacting me and never did.  This has been my experience with them for more than a year.There is no need to keep this case open.  I just wanted to state that they still have customer service/process issues and I wouldn't recommend them where another choice is available.
Regards,
[redacted]

from: K[redacted], Heather <[redacted]@centura.org>to: "[email protected]" <[email protected]>date: Thu, Jul 16, 2015 at 12:47 PMsubject: ID [redacted]Dear Revdex.com Representative,I received your complaint from our patient referenced in ID [redacted].  We experienced a billing error...

and  have resolved the issue as desired by the customer. Thank youHeather K[redacted] RN BSNAssistant AdministratorSt Anthony Mountain Clinics970-668-6469 Phone970-389-3106 Cell970-453-5407 FaxPO BOX 6909555 S. Park Ave Plaza IIBreckenridge, CO 80424[redacted]@centura.org

from: K[redacted], Heather <[redacted]@centura.org>to: "[email protected]" <[email protected]>date: Thu, Jul 16, 2015 at 12:47 PMsubject:
class="Apple-tab-span"> ID [redacted]
Dear Revdex.com Representative,I received your complaint from our patient referenced in ID [redacted].  We experienced a billing error and  have resolved the issue as desired by the customer. Thank youHeather K[redacted] RN BSNAssistant AdministratorSt Anthony Mountain Clinics970-668-6469 Phone970-389-3106 Cell970-453-5407 FaxPO BOX 6909555 S. Park Ave Plaza IIBreckenridge, CO 80424[redacted]@centura.org