Dear Revdex.com,Sometimes troubleshooting can very in depth and detailed which can not be via email We have made every attempt to contact [redacted] to troubleshoot his issue He can bring the machine to one of our Authorized Servcie Centers in his area if he does not want to troubleshoot the problem Brother will cover any mechincal or electronical error the machine might have under the one (1) year manufacture warranty from the purcahse date [redacted] will have to bring the machine there with his proof of purchase The link below will bring [redacted] to our Authorized Service Centershttp://www.brother-usa.com/service/Best Regards,Customer RelationsBrother International
Complaint: [redacted] I am rejecting this response because: If possible, I prefer to be contacted via E-mail at [redacted] Seeing how I went down to their nearest Service Center in [redacted] for repair and was rejected because my machine cost so little, even though it's brand new - it's the least they can do for resolution Regards, [redacted]
Dear Revdex.com,Sometimes troubleshooting can very in depth and detailed which can not be via email We have made every attempt to contact [redacted] to troubleshoot his issue He can bring the machine to one of our Authorized Servcie Centers in his area if he does not want to troubleshoot the problem Brother will cover any mechincal or electronical error the machine might have under the one (1) year manufacture warranty from the purcahse date [redacted] will have to bring the machine there with his proof of purchase The link below will bring [redacted] to our Authorized Service Centershttp://www.brother-usa.com/service/Best Regards,Customer RelationsBrother International
Complaint: [redacted] I am rejecting this response because: If possible, I prefer to be contacted via E-mail at [redacted] Seeing how I went down to their nearest Service Center in [redacted] for repair and was rejected because my machine cost so little, even though it's brand new - it's the least they can do for resolution Regards, [redacted]
Dear Revdex.com,Brother has attached our official reply along with our warranty statement for theHL-3170CDW.Best Regards,Customer Relations