SSCE Health Reviews (%countItem)
SSCE Health Rating
Address: 15310 Amberly Dr STE 250, Tampa, Florida, United States, 33647-1642
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www.slimrenewplus.com
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I talked with representatives of this company the last 4 months. Only answer I get it has to go to Corp. It's been 5 months since I have asked for
I am due a refund all the representatives keep repeating themselves
A cash refund
I called today and the representative stated that I could not get my refund. She stated that I cancelled to late. Her name was Neisha. I have spoken to Cleo on 7/2, Kelly 7/8 and no one said I couldn't get a refund. Even spoke to a Rick he stated that they tried to put back on my account and the card would not accepted it. My ref number is XXXXXXX. I spoke with Tiffany on 5/16 and spoke with Brittany. Now they are telling me it can not be refunded. The Representative even quoted the refund $174.00 Please help me thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to Christine last week and she told me she processed the refund and to mark it on my calendar for 9/20. She even told me the amount of the check
I spoke to Christina on 6/1 she stated that she processed the two checks and I should received sometime in September.
On 8/25 I spoke with Sarah and she stated that a check in the amount of $174 will be mailed out.
I called the customer service of Keto and the response now that the check will be mailed out and recd by 9/25/30
The number I call is 1-800-373-0765
I spoke to Cleo and she stated there wasn't any information on my case. She stated that she is sending an escalation to Corp. I said this has been going since April.
company advertises a sample for $4.97 shipping fee only - after item received they charged my card for each item at eighty some dollars each (2)
The product did absolutely nothing.
The product was advertised at $4.97 each shipping only to try it. After I got billed that the next billing cycle showed $80 for each item. I called immediately said no - I didn't think it worked and did not want product
I'm fine paying the $4.97 each to try each product but did not expect the other charge as I told them I did not want the product. They never said send it back - never
Revdex.com Serving West Florida
2655 McCormick Drive
Clearwater, FL 33759
ID #XXXXXXXX
March 20, 2019
We appreciate the opportunity to further clarify the details of this order, as customer service is
our top priority.
on 1/4/19, an order was placed on line. The valid IP address used was as follows:
45.47.238.244
Formal Timeline of events
1/3/19 10:29 AM- Trial generated online for Keto Factor and Cleanse Plus. Prior to the Visa card
(ending 0485 with an exp date of 07/20) being billed, the customer agreed to all electronic terms.
(The autoship terms have been included in this letter).
These terms clearly indicated the continuity billing of $87.41 for the Cleanse Plus and $88.97 for the Keto Factor, provided the trial was not cancelled after the 14 day window.
(4 additional days are added to the trial for shipping- the customer is afforded a 14 day trial).
Customer was billed $4.97 for shipping and handling per product.
1/4/19 10:57 AM- email was generated to customer explaining the details of the order. This email
was provided by the customer ***@gmail.com
1/7/19 12:05 PM-Tracking was generated (XXXXXXXXXXXXXXXXXXXXXX) and we received
confirmation from USPS that the order was delivered in/at the customers mailbox On:
January 11. 2019 at 11:26 am.
1/22/19 11:49 AM- Customer was billed $88.97 for the trial bottle of the Keto Factor (since she did not call in to cancel). Customer was then placed on continuity shipments.
1/23/19 11:11 AM- Customer was billed $87.41 for the trial bottle of the Cleanse Plus (since she did not call in to cancel). Customer was then placed on continuity shipments
2/5/19 12:36 PM-Customer called in to say she was not satisfied with the product. We offered
discounts and the customer refused. Account was cancelled.
2/8/19 3:28 PM-We received notification of a bank dispute, cancelled the account and bank
investigated the charge of $88.97 and $87.41. The claim was denied and the customer was not furnished with a refund since she provided her card and electronically agreed to all terms beforehand.
3/15/19 11:50 AM - Customer called in to see why she was billed and agent reviewed all account activity. Customer advised she had disputed with her bank.
3/19/19 - Revdex.com Letter received via mail - Email reply sent to ***@Revdex.comwestflorida.org to confirm receipt. Response is generated and customer is copied on correspondence.
As a courtesy, we have processed refund totaling $178.38 for Ms. misunderstanding of the terms and conditions agreed too.
We trust that this issued has been satisfied.
Enclosures:
Continuity terms and conditions
We do send a (30) day supply of the products to the customer to be used within the allotted trial
period of 18 days from the date of order, as specified by our terms and conditions. There is a 14 day trial and we allow 4 additional days for shipping. If the product is delivered late and does not allow for a full 14-day trial, we gladly extend the trial for our customers. Our terms state that if no cancellation is requested to our customer service department prior to the trial expiration date(s), the customer will incur the charge for the one month supply initially sent. The customer will be charged every 30 days from the initial order date and sent a fresh one month supply until cancelled. All customers are required to check a box prior to order submission indicating they have read, understood and agreed to the terms and conditions of the trial offer.
We will not ship trial bottles if a valid credit card is not submitted, processed successfully and if terms are not agreed upon.
Additionally, our terms and conditions state that we offer a generous 30-day money back
guarantee on all merchandise. We simply request that the customer contact Customer Support to
obtain return instructions as well as a Return Merchandise Authorization number, which needs
to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and assists in posting a expedited credit to the customer's account.
cc:
***
***
Binghamton, NY 13901
I order their product at shipping costs only to find within the next 10 days there were two full price charges on my account.
When I placed the online order, I review every section well and looked for any fine print. With none being noticed or on any screens, I accepted the offer for their diet products at shipping cost only. Ten days later I had two changes that were not authorized on my account for the full retail price of over $150. When I called to cancel, they stated that from time of shipment they have the authority to charge full price for the 30 day trial after 10 days - how does that make sense? It is a bait and switch situation and lesson learned, just needs to be stopped.
Refund my account for unauthorized charges.
D- Customer Service (Email Support)
Jan 8, 10:01 EST
We are in receipt of case #XXXXXXXX for ***
We have searched our database under the address and zip code provided, email and the customer's name. We do not show any active accounts for this individual. Please advise if this account was billed under a different name, or the last four of the card used to make the purchase.Thank you for contacting customer Service.
Thank you for reaching out to customer service. We have marked your request as resolved. If for any reason at all we have not fully resolved your question or concern to your satisfaction, please respond to this e-mail to reopen your request.
Thank you!
When I originally contacted the company, my issue was handled swiftly and professionally, so I thought. Unfortunately, two weeks later I am still awaiting a refund. Now that I contact the company again, in regards to a refund, they tell me that I am no longer within the 30 days of the return policy. On the initial phone call a cancellation was processed, but because the word REFUND never came out of my mouth, a refund was not processed. So, now it is too late to have a refund processed. All because of a technicality!
Product_Or_Service: Ketoslim
Other (requires explanation) I would like my $88.97 refunded.
Revdex.com
Serving West Florida
***,
***, FL ***
Complaint # ***
Monday, April 2, 2018
We appreciate the opportunity to further clarify the details of this order, as customer service is our top priority. on November 23, 2017 at 8:42 am, an order was placed on line. The valid IP address used was as follows: ***
Formal Timeline of events:
1/4/18- 10:05 am- Trial generated online for Keto slim. Prior to the Visa card (ending 6379 with an exp date of 3/20) being billed, the customer agreed to all electronic terms. (The autoship terms have been included in this letter). These terms clearly indicated the continuity billing of $88.97 for the Keto Slim providing the trial was not cancelled after the 14 day window(4 additional days are added for shipping and handling). Customer was billed $4.97 for shipping and handling.
1/5/18 2:52 pm -An email was generated to: ***@***.com to confirm the order. (This email was provided by the customer).
1/22/18 11:07 am- Customer was billed in full for Keto Slim since trial was not cancelled before 1/22/18 as terms stated.
1/24/17 12:10 pm-Customer called in to cancel. Customer never asked for a refund and only advised it was not working for her.
2/6/18- 11:52 am- Customer called in to inquire of her refund. Agent explained no refund was issued or requested and she was now outside of the 30 day MBG.
2/6/18- 12:31 pmCustomer called again to questions charge. It was explained again that she was outside of the MBG.
3/6/18 -Charge back filed with bank. Merchant submitted paperwork and customer lost CB since terms were agreed to when order was initially placed on 1/4/2018.
4/2/2018-Revdex.com letter received via email -Response generated and mailed.
We do send a (30) day supply of products (each) to the customer to be used within the allotted trial period of 18 days from the date of order, as specified by our terms and conditions. There is a 14 day trial and we allow allow 4 additional days for shipping. Our terms state that if no cancellation is requested to our customer service department prior to the trial expiration date (s) the customer will incur the charge for the one month supply initially sent. The customer will be charged every 30 days from the initial order date and sent a fresh one month supply until cancelled. All customers are required to check a box prior to order submission indicating they have read, understood and agreed to the terms and conditions of the trial offer.
We state, in our terms and conditions, that we offer a generous 30-day money back guarantee on all merchandise. We simply request that the customer contact Customer Support to obtain return instructions as well as a Return Merchandise Authorization number, which needs to be clearly printed on the return packaging. This RMA number enables our fulfillment center to identify the returning customer, and asists in posting a speedy credit to the customer's account.
In conclusion, since ms. did not call in to cancel her trial by the specified date, she was billing in full for the trial bottle of the Keto Slim.
As a courtesy, we will be issuing a money order (in the amount of $88.97) to Ms. for her misunderstanding of the terms she agreed too.
We trust this to be satisfactory.
CC:
***
***
***, FL
(The consumer indicated he/she DID NOT accept the response from the business.)
On my end of this matter, it is over. I do not appreciate this inaccurate timeline of events. Once again, we have the company trying to portray the customer as trying to be difficult and unreasonable. If customer service was their top priority then this matter would have been handled between them and I, not after a formal complaint was issued with Revdex.com. I do appreciate Revdex.com helping in this matter and ultimately getting what I wanted, my refund.
Advertised product for free with paid shipping. Charged my cards for 88.97 and then 87.41. Then said that it was only a 14 free trail and billed me.
October 10 88.97 and October 11 2017 87.41. The 88.97 was a product that I didn't even order but came in the box. They charged me separate shipping for that but I didn't want to pay shipping to return what I never ordered that would just cost me more money. I thought I was getting a couple week supply to try they sent me 6 bottles of pills. 3 of the one I wanted to try keto slim and 3 bottles of something I had never heard of before.
I would like a free shipping label to return all the products and a refund for purchase price and the second shipping charge for the product I never ordered.