SR Suntour North America

Complaint: [redacted] I am rejecting this response because:? Suntour has a history of manufacturing dangerous faulty suspension forks (See Below) These forks are poorly made and could have caused me serious injuryI was not abusing these forks offroad, even though this bike was a Mountain Bike, and designed to use on trails I was on the road hit a moderate pothole and the forks failed, a light road bike fork would not have failed in the same situation.? I feel that? Suntour ? should take responsibility and replace these defective forks with a new fork.? ? No amount of maintenance would have prevented the failure of this fork Suntour has a History of Fork? manufacturing defects Name of product: GT, Giant and Trek Bicycles with SR Suntour Suspension Forks Hazard: The suspension fork's internal support tubes can break and cause the rider to lose control, fall and crash Remedy: View Details Repair Consumer Contact: ? For additional information, please contact SR Suntour toll-free at (855) 205-anytime, or visit the firm's website at? www.srsuntour-cycling.com Report an Incident Involving this Product? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Recall Details Sincerely, [redacted] ?

Dear Revdex.com, The claimant purchased this product in a private sale and has been advised by SSNA to pursue any settlement through the seller of the used bike The bike is approximately years old and has been out of warranty for yearsWe offered to extend a "crash replacement" price on a replacement product which the claimant rejected The claimant references that the bicycle was designed to be "used off road on rocky terrain".There is a warning sticker on the back of the suspension fork that indicates the intended purpose of the fork, and it is not for aggressive use Upon examination of the photos the claimant submitted to us via email, it is clear to see that this bike has not been well cared for, nor serviced appropriately as evidenced in the corrosion on exposed metallic partsThe photos are included We request that this complaint be found to have no merit and have it removed from public view Best regards, Shawn H [redacted] General Manager, North American Operations

Complaint: ***I am rejecting this response because: Suntour has a history of manufacturing dangerous faulty suspension
forks
(See Below)
These forks are poorly made and could have caused me serious injuryI was not abusing these forks offroad,
even though this bike was a Mountain Bike, and designed to use on trails
I was on the road hit a moderate pothole and the forks failed, a light road bike fork would not have
failed in the same situation. I feel that Suntour should take responsibility and replace these defective forks
with a new fork. No amount of maintenance would have prevented the failure of this fork
Suntour has a History of Fork manufacturing defects
Name of product:
GT, Giant and Trek Bicycles with SR Suntour Suspension Forks
Hazard:
The suspension fork's internal support tubes can break and cause the rider to lose control, fall and crash
Remedy:
View Details
Repair
Consumer Contact:
For additional information, please contact SR Suntour toll-free at (855) 205-anytime, or visit the firm's website at www.srsuntour-cycling.com
Report an Incident Involving this Product
Recall Details Sincerely,*** ***

Dear Revdex.com,
The claimant purchased this product in a private sale and has been advised by SSNA to pursue any settlement through the seller of the used bike.
The bike is approximately years old and has been out of warranty for yearsWe offered to extend a "crash replacement" price
on a replacement product which the claimant rejected.
The claimant references that the bicycle was designed to be "used off road on rocky terrain".There is a warning sticker on the back of the suspension fork that indicates the intended purpose of the fork, and it is not for aggressive use
Upon examination of the photos the claimant submitted to us via email, it is clear to see that this bike has not been well cared for, nor serviced appropriately as evidenced in the corrosion on exposed metallic partsThe photos are included.
We request that this complaint be found to have no merit and have it removed from public view
Best regards,
Shawn H***
General Manager, North American Operations

Complaint: ***I am rejecting this response because: Suntour has a history of manufacturing dangerous faulty suspension
forks
(See Below)
These forks are poorly made and could have caused me serious injuryI was not abusing these forks offroad,
even though this bike was a Mountain Bike, and designed to use on trails
I was on the road hit a moderate pothole and the forks failed, a light road bike fork would not have
failed in the same situation. I feel that Suntour should take responsibility and replace these defective forks
with a new fork. No amount of maintenance would have prevented the failure of this fork
Suntour has a History of Fork manufacturing defects
Name of product:
GT, Giant and Trek Bicycles with SR Suntour Suspension Forks
Hazard:
The suspension fork's internal support tubes can break and cause the rider to lose control, fall and crash
Remedy:
View Details
Repair
Consumer Contact:
For additional information, please contact SR Suntour toll-free at (855) 205-anytime, or visit the firm's website at www.srsuntour-cycling.com
Report an Incident Involving this Product
Recall Details Sincerely,*** ***

Dear Revdex.com, 
The claimant purchased this product in a private sale and has been advised by SSNA to pursue any settlement through the seller of the used bike. 
The bike is approximately 10 years old and has been out of warranty for 8 years. We offered to extend a "crash replacement" price...

on a replacement product which the claimant rejected. 
The claimant references that the bicycle was designed to be "used off road on rocky terrain".There is a warning sticker on the back of the suspension fork that indicates the intended purpose of the fork, and it is not for aggressive use.
Upon examination of the photos the claimant submitted to us via email, it is clear to see that this bike has not been well cared for, nor serviced appropriately as evidenced in the corrosion on exposed metallic parts. The photos are included. 
We request that this complaint be found to have no merit and have it removed from public view.
Best regards, 
Shawn H[redacted]
General Manager, North American Operations