Initial Business Response / [redacted] (1000, 8, 2014/10/01) */ We are sorry the customer had issues with our warrantyOur system for some reason did not log the correct warranty value as what is shown on the receiptWe have worked with the customer and are paying him out the full warranty value that he stated, Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still awaiting the final payment Final Business Response / [redacted] (4000, 12, 2014/10/14) */ We are sorry the consumer had such a delay in getting the proper paymentOur system did not register the warranty properlyWe were able to work with the consumer and got them paid for the total amount, $ Final Consumer Response / [redacted] (2000, 14, 2014/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ We are sorry the consumer had a delay in the repair of their phone Sprint is having a problem with activating phones on their systemSprint is looking into the problemTherefore we have offered a repair Due to the repair delays we will reimburse the consumer the warranty price and the deductibleWe will inform the consumer so they know the status
Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Hi [redacted] , I am [redacted] ***, the Resolution Manager at SquareTrade I am sorry for the error in thisFrom the notes, it looks like what happened was when you refused delivery and had FedEx shipped the unit the unit back, that did not trigger a return in our inventory systemThat's what caused the core chargeThe denied FedEx delivery is an exception we have not had to deal with before, so a system was not in place to account for these types of returns I apologize about thisAn email should have been sent out to you to notify you prior to the charge also I am willing to provide you with a reimbursement for your bank fees but unfortunately, we would not be able to compensate you for your inconvenienceIf you can send me a copy of our fees from your bank, I will process a check payout right away Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ We are sorry the consumer had issues with their replacement device. We are unable to process replacement phones unless the broken phone is returned with the shipping labels provided. The consumer did not receive a shipping label with... their replacement phone and wanted to have the bad phone sent back. They did so without using any label provided by SquareTrade. We have no record of the phone being received as our systems tracks items sent back to us by the tracking number of the shipping label we provided. Also the consumer sent the phone back with no tracking so we have not been able to track the phone's location. The consumer should have requested a new shipping label from SquareTrade. Due to the poor response the consumer experienced and SquareTrade's lack of response we are paying out the consumer as they could no longer wait and purchased a replacement phone.
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ We are sorry the consumer has not received their payment According to our records the payment was sent on January The consumer should have received the payment by nowWe are stopping payment on that check and processing a new check to be shipped overnightThe consumer should receive the new check by February Due to the delay we are going to refund the $deductible back to the credit card account that it was charged fromThe consumer should see the credit in - business days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Square trade promptly sent me the check and reimbursed my credit cardThank you Revdex.com!
Initial Business Response / [redacted] (1000, 6, 2015/12/14) */ We apologize for the issues the consumer experiencedThe consumer has been contacted via email and phone to resolve the complaint Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been contacting them frequently and it wasn't until I filed the complaint that they decided to file and approve the claimGoing back and forth with them was very frustratingI have received an email confirmation saying the claim has been approved and I am receiving reimbursementThe issue with the claim has been handled but I do not think the company in any means was helpful and customer service originated
I opened a claim to replace my completely destroyed phone on 06/08/It is now 06/20/16, almost weeks later and no phoneThere was a problem with the colorMy phones color is no longer being madeSo they tried to CALL me to ask me what I wanted to do nextSo yes, a company that specializes in replacing broken phones tries to CALL me on that broken phone to resolve the issueI had to email my husband in another state to call them for me and rase hellFinally they sent a replacement just for UPS to lose the packageStill don't have my phone
Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ We are sorry the consumer had this issue It turns out the reseller sold the consumer replacement warranties and those warranties did not show up in our data baseWe researched the purchase date and reloaded the warranties into our data base We are in contact with the consumer to ensure they are satisfied with the resolution
Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ We are sorry the consumer had an issue with their item. Our normal procedure is to have our depot diagnose the unit and decide if it is repairable. In this case due to the fact that the unit was never repaired properly and there were so... many delays in processing the repair we will reimburse the consumer what they paid for the item as per the receipt the consumer sent us, $659.00. We will also refund the price the consumer paid for the warranty, $99.00. The consumer will receive two separate checks. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until I receive both refunds I will proceed acordingly. Final Business Response / [redacted] (4000, 9, 2015/02/19) */ Processed checks take 7 - 10 business days to be delivered to the consumer. If the consumer does not receive the checks by February 27 they need to contact us so we can follow up on the payment. Final Consumer Response / [redacted] (4200, 11, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received the second check with the smallest amount
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ We are sorry the consumer had issues with their device We have no explanation as to why our depot sent the incorrect box and why what they stated when the device was returned is not what the status of the repair wasThe delay in the box caused a delay in the repair and this occurred through no fault of the consumerAfter two attempts to repair the device we have decided to payout the customer for their deviceBecause of the delay in the shipment of the shipping kits we are also refunding the consumer the price of the warranty We have emailed the consumer our intent to refund the warranty price and payout the warranty Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did hear back from them with regards to the refund Final Consumer Response / [redacted] (3000, 12, 2015/08/19) */ They told me that my refund check was mailed 8/It is 8/and I have not received the warranty refund or the reimbursement for the box Final Business Response / [redacted] (4000, 14, 2015/08/26) */ We are sorry for what the consumer experienced According to the tracking number the check for the reimbursement of the box was delivered on 8/
Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ We apologize the consumer had issues with their deviceThe contact information provided by the consumer is not connected to an account within our database We have also tried to contact the consumer via email and phone but have not received a response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not once did they call or email meDo big corporations think they can bully and lie now? I never received any emails or attempted phone calls from them Final Business Response / [redacted] (4000, 9, 2015/11/24) */ We have contacted the consumer via email and phone but have yet to get a responseAlso the contact information he provided is not associated with an accountAt this time we are awaiting a response
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ We are sorry the consumer had issues with their device Per our Terms & Conditions, "Depending on the Product and failure circumstances, at Our discretion, We will either: Repair Your Product, or; Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or; Replace Your Product with a product of like, kind, quality and functionality." We have reached out to the consumer to resolve the complaint but we have yet to receive a response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not offer me anything to fix my issueThe rep I spoke to follow up on Friday 10/24/told me she was going to call me back and she did notI spent over $and they are not willing to help me fix my phone Final Business Response / [redacted] (4000, 9, 2015/10/29) */ We contacted the consumer by email on 10/to resolve her complaint We fulfilled the contract by replacing her device and we made a one time exception to refund her for the warranty The funds are being mailed to the consumer and she is aware of this resolution
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ We apologize the consumer experienced issues with their deviceThe consumer has been contacted and a resolution has been reached Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be attempting to contact [redacted] from Square Trade shortlyThey have not paid me back for the fee they costed me like they said they wouldIt is more dishonesty on Square Trades partI also will be asking for mileage reimbursement for the times they sent me there out of the times I drove thereThey had sent me there to pick up my phone to then mail it to square tradeThey had said that yes my phone was ready to pick up to mail out and just go there to get itIt was not ready either time because Square Trade was refusing to pay the shop for their workThe fastest route from my address to the address of the shop is miles one wayA total of miles round trip for both tripsUsing the standard federal mileage rate of cents per mile it comes to $I am not asking for the approximately hours spent either in transit or at the store trying to talk to Square trade on the phone with their manager to figure out and fix thingsIn regards to their responseThe issue was not with my deviceThe issue was with the lies and incompetency of Square TradeYes I the customer have been reachedAnd no a resolution has not been reachedI am sick of the liesI am sick of the mistakesThis is not a device issueThis is an honesty and integrity issue Final Business Response / [redacted] (4000, 16, 2016/01/05) */ The consumer's reimbursement for the mileage has been processed & will be issued in 7-business daysThe consumer has agreed that the check cancellation fee will not be reimbursed Final Consumer Response / [redacted] (2000, 26, 2016/01/25) */ I have today received the check that Square Trade had promisedIt was mailed out much later than it should but better late than neverI consider this matter to be fully resolved and thank them for making things right
Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ We are sorry the customer had this experience Sometimes the phones in our inventory have issues even after a final testBecause of this customer's experience we have paid the customer out so they can purchase a new replacement phone
Initial Business Response / [redacted] (1000, 8, 2014/10/08) */ We are sorry the customer canceled the warranty by mistake and understand that we all make mistakes. We will reimburse the customer the cost of the unit as if the warranty was active and a claim was filed. Initial Consumer... Rebuttal / [redacted] (2000, 10, 2014/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by phone on October X XXXXX by square trade I am in the process of getting a check thank you
Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ We are sorry the consumer had issues with their claim As per our Terms and Conditions we will attempt at least repairs or if the unit was deemed beyond economic repair by our depot before we would do a payoutThe agent was correct in stating that we would not refund the sales tax as all our warranties cannot cover sales tax Our policy toward the "Find My iDevice" app is that the app be shut shut offThis would allow the repair depot the opportunity to repair the deviceWith that feature on we could not do anything and the item would have to return it without it being repairedThe specialist that stated we would charge the consumer a fee for turning on the app was completely incorrect We are in communications with the consumer to resolve this complaint
Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ We are sorry the consumer has had these problemsWe realize that the unit is unrepairable and are processing a payout in the amount of the purchase price of the unit Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told I would be reimbursed for the purchase price in two paymentsI would received $and then $140.94, in that orderI have received the $but have not received the $which I was told would be sent firstThus, I am still awaiting reimbursement Final Business Response / [redacted] (4000, 9, 2014/12/02) */ The payment was processed on November and it usually takes - business days for a check to be processed, sent and deliveredSometimes a check does get lost or delayed and we always work with our customers to make sure the check is resent if necessary Final Consumer Response / [redacted] (2000, 11, 2014/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received payment and shipped computer back
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ We are sorry the consumer had issues with their device What we can offer for repairs is based on the availability of the phone in our inventoryWhen the claim is filed we do not know what we have available in inventoryWe can only find out after the claim has been approved, as in this case We were able to find a different source for the replacement phone and had it sent to the consumerAccording to the tracking number of the shipper the phone was delivered on May Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were able to find a phone and I am pleased with thatHowever, I feel they should not have charged my card until they knew they had a replacement, and replacements should always be available
Initial Business Response / [redacted] (1000, 8, 2014/10/01) */ We are sorry the customer had issues with our warrantyOur system for some reason did not log the correct warranty value as what is shown on the receiptWe have worked with the customer and are paying him out the full warranty value that he stated, Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still awaiting the final payment Final Business Response / [redacted] (4000, 12, 2014/10/14) */ We are sorry the consumer had such a delay in getting the proper paymentOur system did not register the warranty properlyWe were able to work with the consumer and got them paid for the total amount, $ Final Consumer Response / [redacted] (2000, 14, 2014/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ We are sorry the consumer had a delay in the repair of their phone Sprint is having a problem with activating phones on their systemSprint is looking into the problemTherefore we have offered a repair Due to the repair delays we will reimburse the consumer the warranty price and the deductibleWe will inform the consumer so they know the status
Quick and curtious sevice A pleasure
Initial Business Response / [redacted] (1000, 5, 2014/09/10) */ Hi [redacted] , I am [redacted] ***, the Resolution Manager at SquareTrade I am sorry for the error in thisFrom the notes, it looks like what happened was when you refused delivery and had FedEx shipped the unit the unit back, that did not trigger a return in our inventory systemThat's what caused the core chargeThe denied FedEx delivery is an exception we have not had to deal with before, so a system was not in place to account for these types of returns I apologize about thisAn email should have been sent out to you to notify you prior to the charge also I am willing to provide you with a reimbursement for your bank fees but unfortunately, we would not be able to compensate you for your inconvenienceIf you can send me a copy of our fees from your bank, I will process a check payout right away Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ We are sorry the consumer had issues with their replacement device. We are unable to process replacement phones unless the broken phone is returned with the shipping labels provided. The consumer did not receive a shipping label with... their replacement phone and wanted to have the bad phone sent back. They did so without using any label provided by SquareTrade. We have no record of the phone being received as our systems tracks items sent back to us by the tracking number of the shipping label we provided. Also the consumer sent the phone back with no tracking so we have not been able to track the phone's location. The consumer should have requested a new shipping label from SquareTrade. Due to the poor response the consumer experienced and SquareTrade's lack of response we are paying out the consumer as they could no longer wait and purchased a replacement phone.
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ We are sorry the consumer has not received their payment According to our records the payment was sent on January The consumer should have received the payment by nowWe are stopping payment on that check and processing a new check to be shipped overnightThe consumer should receive the new check by February Due to the delay we are going to refund the $deductible back to the credit card account that it was charged fromThe consumer should see the credit in - business days Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Square trade promptly sent me the check and reimbursed my credit cardThank you Revdex.com!
Initial Business Response / [redacted] (1000, 6, 2015/12/14) */ We apologize for the issues the consumer experiencedThe consumer has been contacted via email and phone to resolve the complaint Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have been contacting them frequently and it wasn't until I filed the complaint that they decided to file and approve the claimGoing back and forth with them was very frustratingI have received an email confirmation saying the claim has been approved and I am receiving reimbursementThe issue with the claim has been handled but I do not think the company in any means was helpful and customer service originated
Been calling for over a month to claim my daughter tablet they keep say they can't find my claim sent them the receipt four time about to get a lawyer
I opened a claim to replace my completely destroyed phone on 06/08/It is now 06/20/16, almost weeks later and no phoneThere was a problem with the colorMy phones color is no longer being madeSo they tried to CALL me to ask me what I wanted to do nextSo yes, a company that specializes in replacing broken phones tries to CALL me on that broken phone to resolve the issueI had to email my husband in another state to call them for me and rase hellFinally they sent a replacement just for UPS to lose the packageStill don't have my phone
Initial Business Response / [redacted] (1000, 5, 2015/01/19) */ We are sorry the consumer had this issue It turns out the reseller sold the consumer replacement warranties and those warranties did not show up in our data baseWe researched the purchase date and reloaded the warranties into our data base We are in contact with the consumer to ensure they are satisfied with the resolution
Initial Business Response / [redacted] (1000, 5, 2015/02/11) */ We are sorry the consumer had an issue with their item. Our normal procedure is to have our depot diagnose the unit and decide if it is repairable. In this case due to the fact that the unit was never repaired properly and there were so... many delays in processing the repair we will reimburse the consumer what they paid for the item as per the receipt the consumer sent us, $659.00. We will also refund the price the consumer paid for the warranty, $99.00. The consumer will receive two separate checks. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Until I receive both refunds I will proceed acordingly. Final Business Response / [redacted] (4000, 9, 2015/02/19) */ Processed checks take 7 - 10 business days to be delivered to the consumer. If the consumer does not receive the checks by February 27 they need to contact us so we can follow up on the payment. Final Consumer Response / [redacted] (4200, 11, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received the second check with the smallest amount
Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ We are sorry the consumer had issues with their device We have no explanation as to why our depot sent the incorrect box and why what they stated when the device was returned is not what the status of the repair wasThe delay in the box caused a delay in the repair and this occurred through no fault of the consumerAfter two attempts to repair the device we have decided to payout the customer for their deviceBecause of the delay in the shipment of the shipping kits we are also refunding the consumer the price of the warranty We have emailed the consumer our intent to refund the warranty price and payout the warranty Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did hear back from them with regards to the refund Final Consumer Response / [redacted] (3000, 12, 2015/08/19) */ They told me that my refund check was mailed 8/It is 8/and I have not received the warranty refund or the reimbursement for the box Final Business Response / [redacted] (4000, 14, 2015/08/26) */ We are sorry for what the consumer experienced According to the tracking number the check for the reimbursement of the box was delivered on 8/
Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ We apologize the consumer had issues with their deviceThe contact information provided by the consumer is not connected to an account within our database We have also tried to contact the consumer via email and phone but have not received a response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Not once did they call or email meDo big corporations think they can bully and lie now? I never received any emails or attempted phone calls from them Final Business Response / [redacted] (4000, 9, 2015/11/24) */ We have contacted the consumer via email and phone but have yet to get a responseAlso the contact information he provided is not associated with an accountAt this time we are awaiting a response
Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ We are sorry the consumer had issues with their device Per our Terms & Conditions, "Depending on the Product and failure circumstances, at Our discretion, We will either: Repair Your Product, or; Provide a cash settlement or a Gift Card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or; Replace Your Product with a product of like, kind, quality and functionality." We have reached out to the consumer to resolve the complaint but we have yet to receive a response Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not offer me anything to fix my issueThe rep I spoke to follow up on Friday 10/24/told me she was going to call me back and she did notI spent over $and they are not willing to help me fix my phone Final Business Response / [redacted] (4000, 9, 2015/10/29) */ We contacted the consumer by email on 10/to resolve her complaint We fulfilled the contract by replacing her device and we made a one time exception to refund her for the warranty The funds are being mailed to the consumer and she is aware of this resolution
Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ We apologize the consumer experienced issues with their deviceThe consumer has been contacted and a resolution has been reached Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will be attempting to contact [redacted] from Square Trade shortlyThey have not paid me back for the fee they costed me like they said they wouldIt is more dishonesty on Square Trades partI also will be asking for mileage reimbursement for the times they sent me there out of the times I drove thereThey had sent me there to pick up my phone to then mail it to square tradeThey had said that yes my phone was ready to pick up to mail out and just go there to get itIt was not ready either time because Square Trade was refusing to pay the shop for their workThe fastest route from my address to the address of the shop is miles one wayA total of miles round trip for both tripsUsing the standard federal mileage rate of cents per mile it comes to $I am not asking for the approximately hours spent either in transit or at the store trying to talk to Square trade on the phone with their manager to figure out and fix thingsIn regards to their responseThe issue was not with my deviceThe issue was with the lies and incompetency of Square TradeYes I the customer have been reachedAnd no a resolution has not been reachedI am sick of the liesI am sick of the mistakesThis is not a device issueThis is an honesty and integrity issue Final Business Response / [redacted] (4000, 16, 2016/01/05) */ The consumer's reimbursement for the mileage has been processed & will be issued in 7-business daysThe consumer has agreed that the check cancellation fee will not be reimbursed Final Consumer Response / [redacted] (2000, 26, 2016/01/25) */ I have today received the check that Square Trade had promisedIt was mailed out much later than it should but better late than neverI consider this matter to be fully resolved and thank them for making things right
Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ We are sorry the customer had this experience Sometimes the phones in our inventory have issues even after a final testBecause of this customer's experience we have paid the customer out so they can purchase a new replacement phone
Initial Business Response / [redacted] (1000, 8, 2014/10/08) */ We are sorry the customer canceled the warranty by mistake and understand that we all make mistakes. We will reimburse the customer the cost of the unit as if the warranty was active and a claim was filed. Initial Consumer... Rebuttal / [redacted] (2000, 10, 2014/10/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was contacted by phone on October X XXXXX by square trade I am in the process of getting a check thank you
Initial Business Response / [redacted] (1000, 5, 2015/01/15) */ We are sorry the consumer had issues with their claim As per our Terms and Conditions we will attempt at least repairs or if the unit was deemed beyond economic repair by our depot before we would do a payoutThe agent was correct in stating that we would not refund the sales tax as all our warranties cannot cover sales tax Our policy toward the "Find My iDevice" app is that the app be shut shut offThis would allow the repair depot the opportunity to repair the deviceWith that feature on we could not do anything and the item would have to return it without it being repairedThe specialist that stated we would charge the consumer a fee for turning on the app was completely incorrect We are in communications with the consumer to resolve this complaint
Initial Business Response / [redacted] (1000, 5, 2014/11/19) */ We are sorry the consumer has had these problemsWe realize that the unit is unrepairable and are processing a payout in the amount of the purchase price of the unit Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told I would be reimbursed for the purchase price in two paymentsI would received $and then $140.94, in that orderI have received the $but have not received the $which I was told would be sent firstThus, I am still awaiting reimbursement Final Business Response / [redacted] (4000, 9, 2014/12/02) */ The payment was processed on November and it usually takes - business days for a check to be processed, sent and deliveredSometimes a check does get lost or delayed and we always work with our customers to make sure the check is resent if necessary Final Consumer Response / [redacted] (2000, 11, 2014/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received payment and shipped computer back
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ We are sorry the consumer had issues with their device What we can offer for repairs is based on the availability of the phone in our inventoryWhen the claim is filed we do not know what we have available in inventoryWe can only find out after the claim has been approved, as in this case We were able to find a different source for the replacement phone and had it sent to the consumerAccording to the tracking number of the shipper the phone was delivered on May Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They were able to find a phone and I am pleased with thatHowever, I feel they should not have charged my card until they knew they had a replacement, and replacements should always be available