Spypoint

One of my 3 SPYPOINT's is a Link Micro WMV LTE which has worked great util this year. It stopped sending pictures so I went out and got the camera and found out the inside was filled with water. I brought it back and cleaned it out took apart the battery housing and scrubbed it to get the corrosion out then let it dry. put it back together and it worked again (new set of batteries). same thing happened again after this recent rain storm. The rubber housing inside is good and the door is locked shut every time. I called customer support and was told since my camera is past 2 years old there is nothing they could do and suggested I let it dry out again. I explained the time it took to get the camera not to mention going into that area and leaving sent and cost for the batteries. They suggested that I buy a new camera and offered me a 10% discount. I said forget it that am going to switch to Moultrie Cameras since the 1 that I have works perfect.

Sorry customer service! worse I have ever dealt with period!

I have purcashed 4 spypoint cameras over a 2 year period the first purchased started acting up 2 months ago I tried to talk with tech support but after changing batties 4 times ,reprogramming ,changing out Sd card and all that support asked me to do the camera will not operate and tech support told me that camera was not repairable. that they had on service to repair. also I have a camera that I purchased about 6 months ago this one will only take and send pictures about every 3-4 days. Y ?
this will sone end my spypoat adventure.

I spent over 2 hours on text support. I was repeatedly asked the same questions and gave the the same answers over 4 times. They kept asking for a sim # located behind battery pack. No number existed. They did not seem to understand my answer. Kept asking same question. My camera will not turn on. Seems like off on switch is broken. They did not understand. My frustration grew to anger. I eventually was dropped from text support. I called an 888 phone number supplied. I was told I would receive a call back within 20 minutes. Two hours have passed no call. I called again and was told I had a 40 minute wait. Still waiting. Their response time is horrible. I asked for a supervisor but non responded. They kept asking the same questions as if I had not responded. POOR TEXT SYSTEM! NO PHONE SUPPORT! VERY POOR CUSTOMER SERVICE. Pray you have no problems. It's hell to work with them. I've spent all day trying to resolve my issue. I should send them an invoice for my tim on the phone and text.
David Kinderdine
Clarksburg MD
AVOID THEM!

Too many other options out there these cameras are junk. terrible pics and bad customer service. Mine quit charging the lithium battery and customer service said I needed to update the software. this is the only company you have to dowload a software program once a month and take your card out and reformat it every time they do a update. save ypourself trouble don't buy their products it will cause you a lot of frustration!

Hi,we apologize about the misunderstandingWe offered to the customer to pay the shipping fees to send us back the defective camera and to replace the camera by a brand new model that will satisfied the customerWe will also pay to ship the new camera back to the customerThe camera have been repaired and it is still under the month warranty so no more fees will be charged to the customer.We thought it was a better offer than to leave a customer with a credit and a defective cameraM [redacted] have already a return number with us : [redacted] He can use this return number to send us back the defective camera with his shipping bill and we will take care of his case as soon as we will receive his defective camera.Again we apologize if it was not clear enough.Please feel free to contact us : [redacted] or [email protected] regards

We do understand the repair have not been done correctly and we would like to rectify the issueWe propose to the customer to pay to ship back the camera here and we will fix the camera under warrantyWe will after that pay to ship it back to the customerThat way the customer could receive a functional camera and nor more fees would have been chargedWe offer also to give a rechargeable battery pack for free with the repair for all the troubles the customer had.We still thinking that the fact to replace the defective camera without any charge by a brand new model it is a better offerThe customer could receive a 150$ camera value for free in exchange of his defective cameraThe FORCE-11D is better in every way than the customer camera model.Please let us know which offer you prefer.Best regards

Hi Mister [redacted] , I do apologize if you didn't get any answer from usI verified your account and your data plans feesI can confirm you that the plan have been canceled for the 5th December and all the subsequent monthsPlease do not hesitate to contact us at [email protected] or by phone [redacted] if you have any questionsI wish you a very great day

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We spoke with the customer several timesWe thought the issue was resolved*** will contact the customer todayIf he can't fix the camera over the phone he will give a return number to the customer to replace the LINK-EVO by a new one for free.We probably misunderstood the customerWe do
apologize about it.Do not hesitate to contact us for further assistance***Thank you for your interest in our SPYPOINT product

We do understand the repair have not been done correctly and we would like to rectify the issue. We propose to the customer to pay to ship back the camera here and we will fix the camera under warranty. We will after that pay to ship it back to the customer. That way the customer could receive a functional camera and nor more fees would have been charged. We offer also to give a rechargeable battery pack for free with the repair for all the troubles the customer had.We still thinking that the fact to replace the defective camera without any charge by a brand new 2016 model it is a better offer. The customer could receive a 150$ camera value for free in exchange of his defective camera. The FORCE-11D is better in every way than the customer camera model.Please let us know which offer you prefer.Best regards.

Hi Mister [redacted], I do apologize if you didn't get any answer from us. I verified your account and your data plans fees. I can confirm you that the plan have been canceled for the 5th December and all the subsequent months. Please do not hesitate to contact us at [email protected] or by...

phone [redacted] if you have any questions. I wish you a very great day.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Requesting a refund of my shipping costs and the costs of the repairs.  I appreciate the offer of a new trail camera but would prefer a refund services that were not properly completed. 
Regards,
[redacted]

Hi,we apologize about the misunderstanding. We offered to the customer to pay the shipping fees to send us back the defective camera and to replace the camera by a brand new 2016 model that will satisfied the customer. We will also pay to ship the new camera back to the customer. The camera have...

been repaired and it is still under the 3 month warranty so no more fees will be charged to the customer.We thought it was a better offer than to leave a customer with a credit and a defective camera. M. [redacted] have already a return number with us : [redacted]. He can use this return number to send us back the defective camera with his shipping bill and we will take care of his case as soon as we will receive his defective camera.Again we apologize if it was not clear enough.Please feel free to contact us : [redacted] or [email protected] regards.