Tom G[redacted] was out on 9/15/15. We agreed to order the four piece stainless steel pipe boot/sleeve, cap, collar, etc. He called back a day later and said he did not get proper measurements to order and would have to send a roofer out to measure. This will take some time because they are so busy. I just want to get the material ordered and the job completed. I know everyone is so busy, but this job seems to continuously get lost in the process of who is supposed to come out and when it will get done. I would sincerely appreciate follow thru to completion this time. For example, when will the roofer come out to measure and when will the repair be made. Thank you,
We apologize for any inconvenience and/or disappointment you may have experienced during service provided by Burns & Scalo. We take pride in the fact that we provide quality work and superior customer service. Unfortunately we had a breakdown in communication in this instance which we have...
addressed. We will be happy to credit your invoice and hope that you would choose Burns and Scalo for any of your future roof needs.
On Thu, Oct 1, 2015 at 10:28 PM, Tom G[redacted]
Tom G[redacted] was out on 9/15/15. We agreed to order the four piece stainless steel pipe boot/sleeve, cap, collar, etc. He called back a day later and said he did not get proper measurements to order and would have to send a roofer out to measure. This will take some time because they are so busy. I just want to get the material ordered and the job completed. I know everyone is so busy, but this job seems to continuously get lost in the process of who is supposed to come out and when it will get done. I would sincerely appreciate follow thru to completion this time. For example, when will the roofer come out to measure and when will the repair be made. Thank you,
We apologize for any inconvenience and/or disappointment you may have experienced during service provided by Burns & Scalo. We take pride in the fact that we provide quality work and superior customer service. Unfortunately we had a breakdown in communication in this instance which we have...
addressed. We will be happy to credit your invoice and hope that you would choose Burns and Scalo for any of your future roof needs.