Spurlino Materials

Complaint ID [redacted] dated August 3, 2015To Whom It May Concern:Your letter dated August 3, was addressed to Spurlino MaterialsAs a clarification, Spurlino Materials is a corporation that conducts business in Ohio onlyThe referenced customer concern occurred in Indianapolis and the concrete in question was delivered by Spurlino Materials of Indianapolis, which is a different and separate corporation that conducts business in Indiana only.I am President of both corporations and conducted an investigation of this matter and found the following: Upon arrival at the jobsite, our driver was met by a Contractor who represented that he was hired by the owner of the property, Mr [redacted] At the direction of the Contractor, our driver made several attempts to access the work area and was unsuccessful due to limited ingressThe Contractor requested the driver access the work area by driving through the owner's yardBefore attempting this, our driver required the Contractor to sign the release contained on the delivery ticket (enclosed)The Contractor made a phone call and represented to our driver that he had permission from the owner to proceed through the yardThe Contractor signed the releaseOur driver attempted to access the work area through the yard at the direction of the Contractor and became stuck in an unstable areaThis required another truck to be dispatched by us to tow the stuck truck outThis was not charged to the ownerOur drivers are required to have a signed release prior to delivery of concrete when they will be entering unpaved areas or going over curb linesThey also only enter delivery areas over a curb line at the direction of owners, contractors, or their agents.While we feel this is an unfortunate event, it was clearly the responsibility of the owner andContractor and a release was signedActing as an agent and on behalf of the owner, the Contractordirected us through the yard that caused subsequent damage.We decline to offer a refund but will also not seek additional amounts due to the tow chargesand loss of revenue from delay of delivery

Complaint ID [redacted] dated August 3, 2015To
Whom It May Concern:Your letter dated August 3, 2015 was
addressed to Spurlino Materials. As a clarification, Spurlino Materials
is a corporation that conducts business in Ohio only. The referenced customer
concern occurred in Indianapolis and the...

concrete in question was delivered by Spurlino
Materials of Indianapolis, which is a different and separate corporation
that conducts business in Indiana only.I am President of both corporations and conducted an investigation
of this matter and found the following: Upon arrival at the jobsite, our driver was met by a Contractor who represented that he was hired by the owner of the property, Mr. [redacted] At the direction of the Contractor, our driver made several attempts to access the work area and was unsuccessful due to limited ingress. The Contractor requested the driver access the work area by driving through the owner's yard. Before attempting this, our driver required the Contractor to sign the release contained on the delivery ticket (enclosed). The Contractor made a phone call and represented to our driver that he had permission from the owner to proceed through the yard. The Contractor signed the release. Our driver attempted to access the work area through the yard at the direction of the Contractor and became stuck in an unstable area. This required another truck to be dispatched by us to tow the stuck truck out. This was not charged to the owner. Our drivers are required to have a signed release prior to delivery of concrete when they will be entering unpaved areas or going over curb lines. They also only enter delivery areas over a curb line at the direction of owners, contractors, or their agents.While
we feel this is an unfortunate event, it was clearly the responsibility of the
owner andContractor
and a release was signed. Acting as an agent and on behalf of the owner, the
Contractordirected
us through the yard that caused subsequent damage.We
decline to offer a refund but will also not seek additional amounts due to the
tow chargesand
loss of revenue from delay of delivery.

No, I am NOT willing to "call things even".  That response doesn't even make sense.  They DESTORYED my front yard by driving their truck into it.  They were never instructed to do so.  The driver just thought this was the simplest way for HIM to get the job done.  There were many other methods that could have been used to get this job done.  I'm the property owner and I am the one who paid for the cement truck.  And no time whatsoever did the truck driver ask me if he could drive through my yard and destroy it.  If he got stuck driving through my yard, that is also HIS decision, not mine.  I will be filing a small claims case against them if this is not resolved immediately.
Revdex.com[redacted]Spurlino Materials Co.
4000 Oxford State Rd
Middletown  OH  45044
 
 
Dear [redacted]:
This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 7/31/2015 by [redacted] .  
We received the information listed below from your customer.  This complaint has been closed as resolved.  If you have any questions, we are happy to assist you. 
MESSAGE:November 30, 2015 - "Yes, they have finally issued me a refund check."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Spurlino has made NO attempt to contact me at any point, nor have they made any attempt whatsoever to resolve or fix the issue.
Regards,
[redacted]

Complaint ID [redacted] dated August 3, 2015To
Whom It May Concern:Your letter dated August 3, 2015 was
addressed to Spurlino Materials. As a clarification, Spurlino Materials
is a corporation that conducts business in Ohio only. The referenced customer
concern occurred in Indianapolis...

and the concrete in question was delivered by Spurlino
Materials of Indianapolis, which is a different and separate corporation
that conducts business in Indiana only.I am President of both corporations and conducted an investigation
of this matter and found the following: Upon arrival at the jobsite, our driver was met by a Contractor who represented that he was hired by the owner of the property, Mr. [redacted] At the direction of the Contractor, our driver made several attempts to access the work area and was unsuccessful due to limited ingress. The Contractor requested the driver access the work area by driving through the owner's yard. Before attempting this, our driver required the Contractor to sign the release contained on the delivery ticket (enclosed). The Contractor made a phone call and represented to our driver that he had permission from the owner to proceed through the yard. The Contractor signed the release. Our driver attempted to access the work area through the yard at the direction of the Contractor and became stuck in an unstable area. This required another truck to be dispatched by us to tow the stuck truck out. This was not charged to the owner. Our drivers are required to have a signed release prior to delivery of concrete when they will be entering unpaved areas or going over curb lines. They also only enter delivery areas over a curb line at the direction of owners, contractors, or their agents.While
we feel this is an unfortunate event, it was clearly the responsibility of the
owner andContractor
and a release was signed. Acting as an agent and on behalf of the owner, the
Contractordirected
us through the yard that caused subsequent damage.We
decline to offer a refund but will also not seek additional amounts due to the
tow chargesand
loss of revenue from delay of delivery.

No, I am NOT willing to "call things even".  That response doesn't even make sense.  They DESTORYED my front yard by driving their truck into it.  They were never instructed to do so.  The driver just thought this was the simplest way for HIM to get the job done.  There were many other methods that could have been used to get this job done.  I'm the property owner and I am the one who paid for the cement truck.  And no time whatsoever did the truck driver ask me if he could drive through my yard and destroy it.  If he got stuck driving through my yard, that is also HIS decision, not mine.  I will be filing a small claims case against them if this is not resolved immediately.
Revdex.com
[redacted]Spurlino Materials Co.
4000 Oxford State Rd
Middletown  OH  45044
 
 
Dear [redacted]: This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 7/31/2015 by [redacted] .  
We received the information listed below from your customer.  This complaint has been closed as resolved.  If you have any questions, we are happy to assist you.  MESSAGE:
November 30, 2015 - "Yes, they have finally issued me a refund check."