I am sorry I didnt make your deadline of answeringBut, here is my responseThat was the week that I had suffered a stroke, so I was not around to handle this situationObviously the person left in charge did not handle it wellI am sorry that any of this happenedIt is not the way we treat our customers at allI have addressed the staff involved and am doing continued training on customer serviceI apologize and wish to thank *** [redacted] for bringing these things to my attention
3/11/16Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please mail the refund check for $to me at the following address: [redacted] ***Tyler, TX Regards, [redacted] ***
I am sorry I didnt make your deadline of answeringBut, here is my responseThat was the week that I had suffered a stroke, so I was not around to handle this situationObviously the person left in charge did not handle it wellI am sorry that any of this happenedIt is not the way we treat our customers at allI have addressed the staff involved and am doing continued training on customer serviceI apologize and wish to thank *** [redacted] for bringing these things to my attention
3/11/16Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please mail the refund check for $to me at the following address: [redacted] ***Tyler, TX Regards, [redacted] ***