Sprouts Farmers Market

Complaint: [redacted] I am rejecting this response because: I do not understand what's being stated The response should have been what would be done to resolve the customer relations issue Sincerely, [redacted] ***

To Whom it May Concern: This e-mail responds to the Revdex.com complaint referenced above submitted by customer, Adam Floyd, relating to an incident occurring at Sprouts store # [redacted] located at [redacted] River Road, in Tucson, Arizona, on April 18, Please note that our Regional Director, Gary D***, has contacted Mr [redacted] directly and provided him with a $gift certificate along with an apology All parties are now happy and we consider this matter closedIf you have any additional questions, please let me knowJAY RA [redacted] |Labor & Employment Counsel

The previous response which we submitted was directed to the Revdex.com, not the customer, informing them that we never received their first email, due to the fact that it was not sent to the correct point of contactIt was not meant to be a response to the customer The store manager has already resolved this complaint with the customer per his email below, which was sent to us on [redacted] Please note that he supplied the customer with lobster tails at the discounted price, not just the originally requested I spoke with [redacted] yesterday and got everything squared awayI apologized and offered to take care of the price difference in the lobster tailsHer husband will be coming in this afternoon to pick some upShe was happy that we took care of this and thanked me for giving her a call [redacted] Thank you, Mike Sanchez | Store Manager Thank you, Karen Customer Relations

Good morning,I have read your concern about the sandwiches at Sprouts and your attempt to contact CEO [redacted] Our CEO is [redacted] so I am not sure if this was a letter or E-mail that was not received here at the office in PhoenixI will be happy to get $and send the cash through the mail to the address providedI apologize for the product that was up to our usual standards and will mail this out today.Thank you,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, All-Thank you for allowing us the opportunity to respond to the complaint you received on behalf of [redacted] ***, case number [redacted] We did have a sale on seafood, 30% off the week in question, and there were signs posted on the display case in the store’s seafood department with an explanation that the price on the item reflected the 30% off saleThe instruction for placement of signs was provided to the store by our Sprouts Support Office Operations departmentThe signs were placed correctly and in clear view for all customers to readWe have attached the pictures of the display case with the signs placed on top as well as on the fish case, with all displays clearly markedIf we can further assist youplease contact us.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I wrote a letter months ago to your CEO and was not replied to Regards, [redacted] ***

Please note that Sprouts Customer Relations has no record of receiving the initial complaint you referenceThis complaint was submitted to Customer Relations at [email protected] rather than our established point of contact of Carolyn Stock at [email protected] which may be
the source of the problemWe are in the process of reviewing the complaint in question, and will respond as soon as possible however, the Sprouts point of contact needs to be correctedPlease advise why and when the change in point of contact was made
Thanks,
Carolyn Stock
Sprouts Customer Relations Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Great prices and good serviceI always thought Safeway was supposed to be cheap but it's very expensive compared to Sprouts!

[redacted] purchased a Groupon for Photobooth Services for her daughter's wedding (September 18th).  When she did this, she did so without calling to check availability and without checking to see if there would be an additional mileage fee for being outside of our travel requirements. ...

It was only after she purchased the deal that she called to check to see if date was ok and mileage could be waived and Next Star Entertainment did indicate that the date was good and we would in fact waive the mileage clause.Over the course of several months, Mrs. [redacted] and business owner Rob B[redacted] spoke about the fact that the groupon voucher code was not working.  Mrs. [redacted] contacted groupon and was told that the voucher code Next Star was using was incorrect.  She then sent a picture of the new code to Next Star, but that code too did not work.  Next Star informed Mrs. [redacted] of the situation and that it was still not working.  She indicated she would look into it.  Mrs. [redacted] then chose to continue trying to work through Groupon to resolve the issue.  Owner Rob B[redacted] requested on multiple occasions to get a contract in place, and they could handle any financials after the Groupon issue was resolved.    About 3 weeks prior to the wedding, Mrs. [redacted] again contacted Next Star and spoke to Rob B[redacted] about the wedding, making sure someone would be at the wedding and indicated she still had not gotten a refund from Groupon, but would do so if necessary.  Next Star stated that a contract needed to be in place, as the Groupon issue was not yet resolved after several months.  They agreed to talk the following Tuesday and get the details for the wedding contract.That following Tuesday began a series of phone calls and phone tag between Next Star and Mrs. [redacted].  Next Star left multiple voicemails, including returning phone calls from Mrs. [redacted]s attempts to reach Next Star.  The day before the wedding there was still no valid groupon voucher, contract, no deposit, and Next Star Entertainment had no information as to the wedding location except for the fact that it was in Akron, Ohio.  Rob B[redacted] attempted to call Mrs. [redacted] again on Thursday 9/17 and left a message to simply gain venue information making the assumption that she would pay in full since the Groupon issue was still not resolved and then called again multiple times on Friday 9/18 - the day of the wedding -  (leaving more voice mails) but never received a return call from Mrs. [redacted].  At that time, a decision had to be made to forego the event because they did not know where to go, in addition to no contract or deposit along with no resolution with the Groupon issue.Next Star Entertainment did everything in its power to work with Mrs. [redacted] over the course of several months prior to the wedding, including taking several phone calls after hours and on weekends.  Up until about an hour before a Next Star Photobooth Attendant would have had to leave, they were still trying to reach Mrs. [redacted] to get a venue location.  It would not have been good business practice on our end had we driven over an hour with no contract in place and no guarantee of payment on paper for doing the event. It is unfortunate that this could not have been worked out to everyone's benefit.  Next Star did not attend this event, but not because they were doing poor business or because of a lack of phone calls and/or attempts.  It was simply because they were not provided with a venue address to show up at.  The truth is, Mrs. [redacted] is not out any money from Next Star as she never gave a deposit and she was not even under contract with Next Star.  Further, since the Groupon voucher was never redeemed by Next Star (due to faulty code and hence this entire situation) Next Star was simply under no obligation to provide any services, although several attempts were made to still come though despite the issues.While we understand Mrs. [redacted]'s disappointment and can only imagine the disappointment of the Bride and Groom, this situation was in no way shape or form an attempt to slight the [redacted]s or any of their friends and family.  Next Star will take this situation and use it to try to improve the Groupon process, including making sure that every future Groupon Customer is under contract with Next Star before Groupon deals are honored.

The previous response which we submitted was directed to the Revdex.com, not the customer, informing them that we never received their first email, due to the fact that it was not sent to the correct point of contact. It was not meant to be a response to the customer.
The store manager has already resolved this complaint with the customer per his email below, which was sent to us on [redacted]. Please note that he supplied the customer with 20 lobster tails at the discounted price, not just the 10 originally requested.
I spoke with [redacted] yesterday and got everything squared away. I apologized and offered to take care of the price difference in the lobster tails. Her husband will be coming in this afternoon to pick some up. She was happy that we took care of this and thanked me for giving her a call.
[redacted]
Thank you, Mike Sanchez | Store Manager
Thank you,
Karen
Customer Relations

Complaint: [redacted]I am rejecting this response because:
I do not understand what's being stated.  The response should have been what would be done to resolve the customer relations issue.
Sincerely,[redacted]

[redacted] purchased a Groupon for Photobooth Services for her daughter's wedding (September 18th).  When she did this, she did so without calling to check availability and without checking to see if there would be an additional mileage fee for being outside of our travel...

requirements.  It was only after she purchased the deal that she called to check to see if date was ok and mileage could be waived and Next Star Entertainment did indicate that the date was good and we would in fact waive the mileage clause.
Over the course of several months, Mrs. [redacted] and business owner Rob B[redacted] spoke about the fact that the groupon voucher code was not working.  Mrs. [redacted] contacted groupon and was told that the voucher code Next Star was using was incorrect.  She then sent a picture of the new code to Next Star, but that code too did not work.  Next Star informed Mrs. [redacted] of the situation and that it was still not working.  She indicated she would look into it. 
Mrs. [redacted] then chose to continue trying to work through Groupon to resolve the issue.  Owner Rob B[redacted] requested on multiple occasions to get a contract in place, and they could handle any financials after the Groupon issue was resolved.    About 3 weeks prior to the wedding, Mrs. [redacted] again contacted Next Star and spoke to Rob B[redacted] about the wedding, making sure someone would be at the wedding and indicated she still had not gotten a refund from Groupon, but would do so if necessary.  Next Star stated that a contract needed to be in place, as the Groupon issue was not yet resolved after several months.  They agreed to talk the following Tuesday and get the details for the wedding contract.
That following Tuesday began a series of phone calls and phone tag between Next Star and Mrs. [redacted].  Next Star left multiple voicemails, including returning phone calls from Mrs. [redacted]s attempts to reach Next Star.  The day before the wedding there was still no valid groupon voucher, contract, no deposit, and Next Star Entertainment had no information as to the wedding location except for the fact that it was in Akron, Ohio.  Rob B[redacted] attempted to call Mrs. [redacted] again on Thursday 9/17 and left a message to simply gain venue information making the assumption that she would pay in full since the Groupon issue was still not resolved and then called again multiple times on Friday 9/18 - the day of the wedding -  (leaving more voice mails) but never received a return call from Mrs. [redacted].  At that time, a decision had to be made to forego the event because they did not know where to go, in addition to no contract or deposit along with no resolution with the Groupon issue.
Next Star Entertainment did everything in its power to work with Mrs. [redacted] over the course of several months prior to the wedding, including taking several phone calls after hours and on weekends.  Up until about an hour before a Next Star Photobooth Attendant would have had to leave, they were still trying to reach Mrs. [redacted] to get a venue location.  It would not have been good business practice on our end had we driven over an hour with no contract in place and no guarantee of payment on paper for doing the event. 
It is unfortunate that this could not have been worked out to everyone's benefit.  Next Star did not attend this event, but not because they were doing poor business or because of a lack of phone calls and/or attempts.  It was simply because they were not provided with a venue address to show up at.  The truth is, Mrs. [redacted] is not out any money from Next Star as she never gave a deposit and she was not even under contract with Next Star.  Further, since the Groupon voucher was never redeemed by Next Star (due to faulty code and hence this entire situation) Next Star was simply under no obligation to provide any services, although several attempts were made to still come though despite the issues.
While we understand Mrs. [redacted]'s disappointment and can only imagine the disappointment of the Bride and Groom, this situation was in no way shape or form an attempt to slight the [redacted]s or any of their friends and family.  Next Star will take this situation and use it to try to improve the Groupon process, including making sure that every future Groupon Customer is under contract with Next Star before Groupon deals are honored.

Review: Every time I shop at this store, the prices displayed for produce items do not ring up at the register for the posted price -- they are always higher. I have observed this on at least one item each and every time I have shopped at this store. Today, it happened on two items (pears posted at $ 0.88 per lb. rang up as $1.49 per lb., and chard posted as $1.89 rang up as $1.99). I have called this to the attention of the checkers. This is happening so frequently that I believe it falls into the category of intentional false advertising and/or fraud.Desired Settlement: I would like the management of this store to acknowledge their legal obligation to charge customers the posted prices; to take necessary steps to assure that this happens; and to realize that if this fraudulent practice continues, they will be referred to the Attorney General for prosecution.