Sprint Corporation

October 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Brandon [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by MrBrandon [redacted] We appreciate the opportunity to address his concerns Based on the information provided in his inquiry, Mr [redacted] advised that he canceled the service on his account and returned his phones to the retail store within days due to poor coverage/service Therefore, he is disputing the lease cancellation and device purchase charges that were assessed to his account We regret that Mr [redacted] ’ experience with service in his local calling area fell short of his expectationsWe constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our records reflect that Mr [redacted] activated his service in September 20, 2017, and canceled it on September 21, We confirmed that the phones were returned back to the retail store on September 23, Therefore, credits totaling $1,were applied to Mr [redacted] ’ closed account on October 24, 2017, to offset the disputed chargesDuring our conversation with Mr [redacted] today, we conveyed this information to him As such, we believe this matter has been fully addressed and resolved We regret any inconvenience that this matter may have caused Mr [redacted] If he needs further assistance, he can contact me toll-free at 1-844-282-8211, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, John [redacted] I have accepted the terms but I want itit's that the phone in question was not a smart phone Yes

January 13, [redacted] Better Business Bureau Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in once again bringing our customers’ concerns to our attention In Ms [redacted] ’s complaint, she stated that she did not receive a refund upon returning her equipment and canceling services We regret any delay that Ms [redacted] may have experienced while waiting for her refund We confirmed that on December 31, 2015, a refund of $was processed back to credit card ending with *** On January 8, 2016, a refund of $was also processed back to credit card ending with [redacted] and a refund of $was processed back to credit card ending in *** Please note that banks normally take approximately five business days to post refunds; however, smaller banks and credit unions may take longer We recommend that Ms [redacted] contact her bank directly with any questions regarding the posting of her refunds Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Our customers can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If our customer’s service plan required a service agreement, no termination fee is charged when he or she cancels within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Our customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on their account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on their final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers Our records reflect that Ms [redacted] activated services on December 21, 2015, and canceled services on December 29, Although the above-referenced prorated charges incurred during that time are valid, in an effort to bring closure to this matter, we have negated any remaining balance due As a result, Ms [redacted] ’s account is closed with a zero balance If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst January 13, [redacted] Better Business Bureau Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in once again bringing our customers’ concerns to our attention In Ms [redacted] ’s complaint, she stated that she did not receive a refund upon returning her equipment and canceling services We regret any delay that Ms [redacted] may have experienced while waiting for her refund We confirmed that on December 31, 2015, a refund of $was processed back to credit card ending with *** On January 8, 2016, a refund of $was also processed back to credit card ending with [redacted] and a refund of $was processed back to credit card ending in *** Please note that banks normally take approximately five business days to post refunds; however, smaller banks and credit unions may take longer We recommend that Ms [redacted] contact her bank directly with any questions regarding the posting of her refunds Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Our customers can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its’ original unopened package, no restocking fee is charged If our customer’s service plan required a service agreement, no termination fee is charged when he or she cancels within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Our customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on their account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on their final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers Our records reflect that Ms [redacted] activated services on December 21, 2015, and canceled services on December 29, Although the above-referenced prorated charges incurred during that time are valid, in an effort to bring closure to this matter, we have negated any remaining balance due As a result, Ms [redacted] ’s account is closed with a zero balance If I may be of further assistance with this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

September 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry submitted by your office on behalf of [redacted] We appreciate your assistance in bringing Ms [redacted] ’s concerns to our attention According to the information provided, Ms [redacted] states that a payment in the amount of $was deducted from her debit card without her knowledge Ms [redacted] requests that we refund the disputed payment During our discussions with Ms [redacted] on September 12, 2017, we confirmed with her that in accordance with the Terms and Conditions of the Wireless Agreement and the Installment Billing Agreements (IBA), she signed and agreed to, Sprint is authorized to charge any payment method provided to us to satisfy amounts owed to Sprint For additional information regarding this matter, please visit www.sprint.com/termsandconditions Furthermore, Sprint sent a letter to Ms [redacted] on July 30, 2017, advising her that the outstanding account debt payment would be processed within days from the date of the letterAs such, we maintain that the charge is valid and respectfully decline her request for a refund We regret any inconvenience this matter may have caused Ms [redacted] If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

Tell us why February 16, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on January 26, We appreciate your assistance in bringing our customer’s concern to our attention Ms***’s filing expressed her dissatisfaction our Customer Care group while attempting to resolve a promotion issueMs [redacted] stated she contacted our Customer Care group regarding the activation of a tablet associated with phone line ending in [redacted] and was offered the tablet to no costHowever, she stated that she is being charged $per monthMs [redacted] requested that Sprint review these matters and honor the offer Our records on January 13, 2017, Ms [redacted] contacted our Customer Care group regarding the activation of a tabletWe confirmed that Ms [redacted] was offered an iPad to no cost with a monthly recurring charge of $ per monthDue to an inadvertent error, the iPad associated with phone line ending in [redacted] was activated on the Sprint’s Monthly Installment program for $per month To resolve this matter, we upgraded the service plan associated with phone line ending in [redacted] for $per month and terminated the Monthly Installment agreement associated with above phone line and adjusted the accelerated chargesIn addition, we applied a credit of $to Ms***‘s account to offset the installment charges and a portion of the monthly recurring charges reflected on the February billing statement We spoke with Ms [redacted] on February 10, 2017, to discuss this matter in detailWe apologize for any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If Ms [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me toll-free at ###-###-####I am available Monday through Friday between the hours of a.mand p.m., Eastern Time Sincerely, Cheryl S Executive & Regulatory Analyst here

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] J***, Sr Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] J***, SrWe appreciate your assistance in bringing our customers’ concerns to our attentionIn the information provided, Mr [redacted] stated that his Samsung Note device has been malfunctioning since a recent update and requested that we replace his equipment with a new iPhone device We regret any difficulty Mr [redacted] may be experiencing with his referenced deviceAll new Sprint devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device on their phone lineTEP provides Sprint customers with a cost-efficient way to protect their devices against loss, damage, and wear and tear that is not covered under the provisions of the limited one-year manufacturer’s warrantyRegrettably, we confirmed that Mr [redacted] did not subscribe to our TEP option when he activated his device on November 27, We spoke with Mr [redacted] on April 26, 2017, and explained the information outlined aboveWe also invited him to take his device to one of our authorized service and repair centers for diagnostic testing and a thorough explanation of his repair or replacement options and associated costsWe also offered Mr [redacted] the option of paying off the outstanding balance of his device lease, returning his device to us, and upgrading to a new deviceIf his returned device is not good working condition, i.e., the LCD screen is damaged or the device will not power on, a Damaged Device Fee will be assessed at the point of return on its condition, and he will be charged accordinglyWe further advised Mr [redacted] that if he choose not to pay off his lease balance, he will be systematically eligible to upgrade his equipment after November 1, 2017, as his current device lease agreement is scheduled to be satisfied on November 27, Mr [redacted] advised that he will review his options and follow up with us We regret any frustration this matter may have caused Mr***If we can be of further assistance with this issue, or if he has any additional questions regarding his reported concerns, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Jamie [redacted]

January 5, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX2585, Jean R [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry of MrJean R [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to MrR [redacted] contacting your agency once againAccording to MrR [redacted] ’ follow up filing, he states he is still disputing his bill and chargesHe states that his bill should be due once a month; however, he has a balance due every two weeksHe further states that he is on a fixed income and is unable to keep up with his bill due dates and as a result his services are suspendedMrR [redacted] states that he has had an unfavorable experience while attempting to address this matter and is not going to pay $to get his services restored We have again thoroughly reviewed MrR [redacted] ’ concerns We have confirmed that the account in question was cancelled due to non-payment effective July 9, Furthermore, we determined that the final balance included unpaid monthly service charges and the accelerated balance for an Installment Billing Agreement for equipment We were unable to identify any billing errors or miscommunications regarding our plans and service costs Our office attempted to reach MrR [redacted] via phone and e-mail on December 27, 2017, and on January 2, 2018, asking him to contact our office to discuss his concerns We have been unsuccessful in reaching him and to date, he has not responded to our voice mail or e-mail requests to contact usHowever, we would like the opportunity to resolve MrR [redacted] ’ concerns and look forward to speaking with himTherefore, we encourage him to contact our office at his earliest convenienceWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, MrR [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP LaToya P Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory in that they did finally unlock the phone prior to the day requirementHopefully the day requirement can be waived for other Sprint customers that have a good history with Sprint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although parts of the resolution are falseI was not contacted by Ms [redacted] after her initial contact with me via email on FebSince the initial contact from her, I called her daily, multiple times a day as well as leaving a voicemail and email that I never received any response fromI finally got an answer from Ms [redacted] the day prior to this "resolution"I still find it very hard to get a response from anyone in their company or a satisfactory answer as to what my future bills will be from them which concerns me even moreSprint has still failed to give me credit for switching our lines over as we only received gift cards that only paid off the balance of our phones from our previous carrier and have since mailed the old phones back to Sprint and still received no credit from themAnother concern is the promise of the SmartTV which was supposed to be received approximately seven weeks after switching (switched to Sprint on or about December and still have not received yet)Nonetheless, Sprint still has a lot of work to do which is why I'm questioned my decision to switch to their services Regards, [redacted]

September 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms [redacted] ’s complaint, she had an unfavorable customer service experience after she was referred to the Sprint store to upgrade her phone She states that she was subsequently referred back to our customer service department because the down payment was $instead of the $she states was quoted originally Ms [redacted] requests that the original offer be honored where she can remit a $down payment and have her upgrade fee waived We contacted Ms [redacted] and spoke with her regarding her dispute We explained that the $down payment cannot be waived and must be remitted at the original point of purchase; however, as a goodwill gesture, and to bring closure to this matter, we applied credits totaling $to her account to offset her past due balance due to the larger down payment and upgrade fee she is required to pay Ms [redacted] expressed satisfaction with the actions taken We appreciate Ms [redacted] for taking the time to provide details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns have been forwarded to the appropriate managerial staff for further review We thank Ms [redacted] for being a valued Sprint customer If she has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Tuesday through Saturday from 7:a.mto 3:p.m., Central Time Sincerely, Linda GSprint Associate Analyst AJT/lg

March 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention In her inquiry, Ms [redacted] expresses her dissatisfaction with our billing processMs [redacted] states that she cancelled her services in January and paid her final bill in February She further states that she received a bill in March for $Afterward, Ms [redacted] states she called our Customer Care department and was informed that the line ending in [redacted] was still with Sprint; however, Ms [redacted] confirmed with her current carrier that the line ending in [redacted] is with themAs a result, Ms [redacted] is requesting that we credit her account the $that she believes is the result of a billing error We spoke with Ms [redacted] on March 23, 2017, and we reviewed her account We confirmed that Ms [redacted] ported her numbers out in January 2017, thus, the disputed $account charge was assessed in error in March To address this matter, we confirmed that an $credit was already credited to her account by one of our Customer Care representativesAs a result, her account is in final status and reflects a zero balance We provided this information to Ms*** Ms [redacted] stated that her concerns have been resolved If Ms [redacted] needs further assistance regarding this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Analyst Tell us why here

September 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Sprint is in receipt of the complaint of Ms [redacted] submitted on August 15, We apologize for any inconvenience Ms [redacted] has experienced as a result of this matterWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the difficulties she encountered with her LG GdeviceMs [redacted] stated that visited the Sprint Authorized Service and Repair center location on August 7, 2016, due to experiencing issues with her deviceAt that time, Ms [redacted] was informed that her device needed to replaced, and the replacement device would arrive by Friday, August 12, However, Ms [redacted] was later informed that her device was on backorderMs [redacted] requested that Sprint review this matter Sprint has reviewed Ms***’s complaintPlease be advised that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Our records show that Ms [redacted] subscribes to Sprint Total Equipment Protection (TEP) plan on her phone line ending in ***Therefore, if the problem with Ms***’s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visitsMs [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms***’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claimA $up to a $deductible, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep Our records further reflect that Ms***’s device was replaced with a refurbished LG Gdevice on August 17, We spoke with Ms [redacted] on September 8, 2016, and discussed her concerns in detailDuring that call, Ms [redacted] confirmed that she was satisfied with her replacement deviceHowever, she expressed her concerns with the length of time she was without a working deviceTo provide closure for this matter, as a one-time courtesy, Sprint offered to waive the current balance reflected on her account and applied an adjustment of $to her accountMs [redacted] confirmed she was satisfied with our resolution providedWe apologize for any inconvenience that Ms [redacted] may have experienced while attempting to resolve this matter We appreciate Ms [redacted] taking time to provide details of her experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that her concerns will be forwarded to the appropriate managerial staff for further review If I can be of any further assistance, Ms [redacted] can contact me by calling our Executive and Regulatory Service Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between a.mand p.m., Eastern Time Sincerely, [redacted] Executive Services Analyst

---------- Forwarded message ----------From: Josh ***< [redacted] >Date: Fri, May 5, at 10:AMSubject: Resolved ComplaintTo: [redacted] Sprint contacted me by phone and resolved the issueThey honored the first reps offer without any additional issuesThank you

Executive & Regulatory Services P.OBox Irving, TX April 6, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that after her contract expired, she ported out her number and canceled her accountShe further stated she was informed that she would not incur additional chargesHowever, she began receiving collections notices for an outstanding balance, which she disputes We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matterOur records reflect that Ms [redacted] canceled her line of service ending [redacted] on February 24, At that time, her account balance was zeroWe later received a port out request, but because the phone number was inactive, her request was invalidTo honor her request to port out her number, we reactivated the associated line of service, thus permitting the number to be ported outBecause the service was activated, a monthly service charge was assessed to the account To resolve this matter, we have applied a $credit to her account to offset the monthly service charge assessed to her account as a result of the service restorationWe have notified the outside collections agency to cease further collection effortsConsequently, they will notify the credit bureaus to update their records and expunge any negative reporting in regard to the before mentioned account balance If we can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence M Terrence M Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I spoke with [redacted] whom was able to appease my concerns at this time regarding the issue with the tabletThe issue concerning the phones cannot be addressed until December, at which point it has been agreed that I will reach out to [redacted] directlyI am accepting this solution solely for the tabletIf the concerns pertaining to the phones is not addressed as previously discussed, I will file another complaint Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I have sent an email asking if there is different times to get in contactI cannot get free time until later in my dayThis issue has not been resolved Regards, [redacted]

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry submitted by Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she switched her services to Sprint and participated in our Contract Buyout promotional offer Ms [redacted] further stated that she was informed that Sprint would pay off her equipment charges assessed by her previous wireless service providerTherefore, Ms [redacted] requested that Sprint review this matter and provide her with an amicable resolution As stated in our Switch to Sprint promotion, Sprint covers switching fees of up to $via a Visa Reward Card (less travalue provided at the point of sale) after online registration and new phone activation Customers must complete a buyback of their current working phone in good condition, wait for their final invoice and then register for Contract Buyout Eligible switching fees include Early Termination or Equipment installment balance Taxes, surcharges, service plan charges, usage charges and late payment fees are not included Customer is responsible for paying their previous provider Our records indicate that Ms [redacted] surrendered an iPhone 6s from her previous wireless service provider upon the activation of her Sprint account, as required by the terms of our Contract Buyout promotional offer However, Ms [redacted] has not supplied Sprint with a copy of her previous wireless service provider’s final billing statement reflecting any associated equipment charges in order to qualify for the Reward Cards Sprint has confirmed that Ms [redacted] was informed she is required to submit a detail final billing statement from her previous wireless service provider We spoke with Ms [redacted] on July 5, 2017, and relayed the aforementioned information to her Ms [redacted] has accepted the information provided to her, and will submit a copy of the previous wireless service provider’s billing statement to Sprint We regret any inconvenience Ms [redacted] may have experienced while attempting to resolve this matter If Ms [redacted] has any questions or concerns regarding this matter herein, she can contact the Executive & Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive Services Analyst

June 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] regarding Sprint account XXXXX***We appreciate your bringing our customers’ concerns to our attention and regret the circumstances that led to Mr [redacted] contacting your agency once againIn his rebuttal, Mr [redacted] stated that he was pleased with our resolution offer; however, he expressed his dissatisfaction that he is no longer able to view his invoices via our web site We also regret any misunderstanding that may have occurred related to Mr [redacted] ’ Sprint billing and policy concernsAlthough we unsuccessfully attempted to contact Mr [redacted] via telephone and e-mail on June 15, 19, and 29, 2017, we fully researched his referenced concerns, and sent a letter to Mr [redacted] at his mailing address of record acknowledging our receipt of his subsequent inquiry Pursuant to our June 9, 2017, response to your agency, we applied credits totaling $to Mr [redacted] ’ account, as a courtesy, to offset a portion of his final balance, leaving an undisputed amount of $2,After Mr [redacted] satisfies the undisputed balance, his account will be in canceled status with a zero balance, and no additional payment will be duePlease be aware that if payment for the referenced balance is not satisfied by June 27, 2017, a late fee may be assessedHowever, we will offset that fee as a gesture of goodwill since Mr [redacted] is unable to view his Sprint account information via our web site going forward In accordance with our security guidelines, former Sprint customers are no longer able to view their account information via sprint.comHowever, based on the information in Mr [redacted] ’ rebuttal, we updated to his account from e-Bill to paper billTherefore, his final invoice will reflect the agreed-upon credit and will be sent to his mailing address of record Although we were unable to speak with Mr [redacted] directly to discuss the actions noted above or to discuss his new concerns in detail, we believe that his reported issue has been fully resolvedHowever, if we can be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] F [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s complaint, he attempted to have his iPhone Plus device repaired, but the Sprint Service and Repair location advised him that we are unable to repair iPhones As a result, he was directed to Asurion to file a claim for a replacement device under his Total Equipment Protection (TEP) plan Mr [redacted] advised that he is dissatisfied with the processing time as Asurion originally had his claim under review and that his deductible is $instead of $ As a result of his experience, Mr [redacted] is requesting that Sprint waive his TEP deductible altogether We regret the circumstances that prompted Mr***’s complaint We spoke with Mr [redacted] and advised him that his claim was approved However, we are unable to waive the equipment deductible as it is a valid charge to replace his damaged device As a gesture of goodwill, we agreed to apply an account credit for one-half of his equipment deductible once it bills to his account This is a one-time exceptionMr [redacted] accepted our offer and the issue is now resolved We regret any inconvenience this matter may have caused Mr*** If he needs further assistance, I can be reached toll-free at ###-###-####, ext*** I am available Sunday through Wednesday from 11:a.mto 9:p.m., Central Time Sincerely, Samantha PAssociate Services Analyst