Sprint Corporation

August 9, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx***, *** *** Sprint
Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***, an authorized end user on the Sprint account of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Mr*** expressed his dissatisfaction with our inability to activate a non-Sprint device under our Bring Your Own device (BYOD) promotional offer. He also described unfavorable customer experiences during his attempts to address that matter and requested that we provide a $credit to reimburse the cost of the device he is unable to activate with Sprint We regret any difficulty Mr*** may have experienced with his attempted equipment activation. We are unable to identify any error on the part of Sprint in this matter because Sprint does not provide device troubleshooting for such non-Sprint branded devicesHowever, our records reflect that he activated a Sprint device on his referenced line of service on July 31, 2017, and was able to subscribe to the referenced promotional rate plan During our August 8, conversation with Mr***, we explained the information outlined above. He indicated his understanding of that information but reiterated his dissatisfaction with our inability to activate his initial equipment. As a demonstration of our commitment to excellence, we offered to apply a $credit to his account to offset one-half of the requested amount. He accepted our resolution and is aware that the credit will award as two $credits on each of his next two invoices. We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Mr***. If we can be of further assistance with these concerns, we invite Mr*** to contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

February 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account XXXXX3390, *** *** Sprint Case *** To Whom It May Concern: February 26,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***
Sprint Account XXXXX3390, *** ***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced complaint of Mr*** ***We appreciate you once again bringing our customers’ concerns to our attention
According to the information provided, Mr*** expressed his dissatisfaction with his recent Bring Your Own Device experience and our associated responseSprint offers Bring Your Device (BYOD) options for its customers; however, our BYOD program is specific to eligible devices at this timeOur eligible device lineup and details associated with our BYOD program are located online at http://www.sprint.com/landings/bring-your-own-phone/Generally, if the non-Sprint device is a CDMA device, voice services may function, although many other features and services may not and system and network updates may become problematic over time with the non-Sprint deviceSprint works carefully with device manufacturers to optimize Sprint devices for the Sprint networks, systems and software choices to ensure the best possible wireless experienceUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally.) Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about Sprint’s unlocking policy may be found at https://www.sprint.com/unlockWe appreciate Mr*** taking time to provide details of his experience with our products and services, as well as his suggestions related to our Bring Your Own Device policyWe are continually striving to improve the quality of service and products provided to our customersPlease be assured that we value customer feedback and his concerns have been forwarded to the appropriate managerial staff to ensure we are delivering solutions that will meet the differing needs of our customers
Although Mr*** may disagree with our position, we are confident that we have addressed his concerns to the best of our abilitiesConsequently, all further inquiries regarding this matter will be met with the same response
If we may be of further assistance with this matter, you can reach us by calling the Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***I am available Monday through Friday from a.mto p.m., Central Time
Sincerely,
Kala C
Executive Analyst

April 13, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information provided, Ms*** stated that devices were ordered and activated on her account without her authorization. She requested the subscriptions cancelled and declared fraudulent, with credit towards all associated devices and monthly service charges We made unsuccessful attempts to contact Ms*** on March and April 3, 2017. Sprint is committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account. Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account. In accordance with that policy, we must first speak with Ms*** and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaint We regret any inconvenience this matter may have caused. If Ms*** would like to further discuss this matter, she can contact our office toll-free at ###-###-####. I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

August 1, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** expressed her dissatisfaction with our not honoring a recent device promotion for all of her lines of service, and with our not providing a $100-per-line promotional credit offered when she leased new devices in December Ms*** also described unfavorable customer experiences while attempting to address those concerns and requested that we release her from any contractual obligation with us. We regret any possible misunderstanding that may have occurred regarding Ms***’s billing and promotional concerns. Our records reflect that Ms*** leased her noted devices on December 20, 2017, with a promotion that would provide service credits to offset fifty percent of the device monthly lease charges for the duration of her 18-month lease commitment. However, because Ms*** subscribes to a rate plan that is not compatible with that offer, the promotional service credits have not automatically awarded. During our conversation with Ms*** on July 26, 2017, we explained the details noted above. We also explained that, although the systematic monthly credits did not apply, we confirmed that credits commensurate to the promotional amount have been manually applied each month. Additionally, we confirmed that the referenced one-time $100-per-line credit was applied to her account on April 24, Unfortunately, Ms*** continued to dispute our findings. We again confirmed the above-noted detail and informed her that, because her chosen promotional rate plan is ineligible for further pricing reduction to provide the requested monthly credits systematically. However, due to any possible miscommunication that may have been provided to her related to the equipment offer, we would apply a one-time service credit to her account to offset an amount equivalent to the full remaining value of the promotion for the months left in her equipment agreement. Ms*** accepted our offer, and we verified that $of the promotional total value of $had been applied to her account by April 27, 2017. Therefore, we applied credits totaling $to her account as agreed, leaving her account with an adjusted balance due of $150.14. She confirmed understanding and acceptance of our resolution We appreciate Ms***’s taking time to provide details of her experience with our retail and Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that these concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms*** may have experienced as a result of these matters. If we can be of further assistance with these concerns, Ms*** can contact me by calling our department toll-free at ###-###-####, extension ***. I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

July 5, Revdex.com Ward Parkway, Suite 401 Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. In the information provided, Ms*** stated that she terminated her Sprint services due to an unresolved billing dispute, advising that we continued to bill for a line of service and the associated equipment after she canceled that line and paid off the corresponding equipment pay-off amount in April 2017. Ms*** requested that we correct the billing for that line of service We regret any possible misunderstanding that may have occurred related to Ms***’s referenced bill dispute, as well as her decision to terminate her remaining services with us. Our records reflect that Ms*** contacted our Customer Care department on May 27, 2017, to terminate her referenced line of service. Although her device finance agreement was canceled immediately and she remitted a payment to satisfy the equipment pay-off charges on April 3, 2017, the services for that line were not terminated until May 28, 2017. During our June 27, 2017, conversation with Ms***, we explained the information outlined above. Based additional information she provided related to this matter, we offered to apply credit to offset two months’ charges for that line of service and $toward late payment charges for the same period. Ms*** accepted our offer, and we applied the credits as agreed. We also confirmed her adjusted account balance of $and ordered a copy of her June 2017invoice to be mailed to her at her address on file for reviewMs*** confirmed her satisfaction with our resolution. We appreciate Ms*** taking time to provide details of her experience with our Customer Care representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these matters may have caused Ms***, as well as the loss of her business. If we can be of further assistance with these concerns, she can contact me directly by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

June 2, 2017 Revdex.comWard Parkway, Suite 401Kansas City, MO 64114 Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, ***
*** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on May 16, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. According to Ms***’s complaint, she states that she took advantage of a Buy One Get One (BOGO) offer on lines ending in *** and *** for the Samsung Galaxy SShe states that at the time she took advantage of the promotion she was advised that she would be eligible to upgrade to the next generation android after twelve monthsShe states that she is now attempting to upgrade to the Samsung Galaxy S8+, and she is being told that she will have to pay off the term of her lease for the second Sdevice and will no longer qualify for the BOGO offer if she upgradesMs*** is requesting the ability to upgrade to the next generation Samsung device as she was previously advised she would be eligible for, and not be penalized by losing the Buy One Get One (BOGO) offer on the other line. We spoke with Ms*** on May 2017, and June 1, 2017, regarding her concernsWe explained that the Buy One Get One (BOGO) offer require both leases to remain active to continue getting the free device on the promotionAs a means to an amicable resolution and to bring closure to this concern, lines ending in *** and *** can upgrade with return of the Samsung Galaxy SFurthermore, there would be no requirement to fulfill the remainder of the lease agreements if lines are upgradedMs*** expressed satisfaction with the action taken. We regret any frustration this matter may have caused. If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***. I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time. Sincerely, LaToya ***Executive Services Analyst

March 6, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case
*** To Whom It May Concern: Sprint is in receipt of the above referenced inquiry. We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr*** stated that there was delay processing his request to terminate service on two of his subscriptions. He stated that this resulted in additional monthly service charges, and he made multiple unsuccessful attempts to resolve his billing concerns. As a result, he is requesting credit for monthly service charges In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the *** pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr*** on February and March 3, 2017, he stated that $has been applied to his account to offset a portion of the disputed charges. However, he stated that he has overpaid his bills for the four months he has had service with Sprint. We reviewed the November through February invoices, and explained to him that the charges and corresponding payment tallied, in addition to the $***back credit he receivedWe could not validate any additional billing errors; however, we offered and he accepted a one-time $credit, leaving a balance of $40.93. He confirmed issue resolution We regret any inconvenience Mr*** may have experienced while attempting to resolve this matter. If I may be of further assistance, Mr*** can contact me toll-free at ###-###-####. I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Associate Analyst

January 27, To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr*** ***. We appreciate the opportunity to
address his account concerns According to the information provided, Mr*** states that he has sastified the lease agreement on two of his wireless devices; however, he has been unable to receive a return label from Sprint to facilitate the return of his equipmentAs a result, he is requesting that Sprint send him a return label and credit his account for the disputed charges We apologize to Mr*** for any inconvenience this matter may have caused himDuring our discussion with Mr*** on January 17, 2017, he confirmed that he has received the return labels and returned the phonesAfter the equipment is received in our warehouse, we will apply a credit to his account to offset the disputed charges. The above-referenced account will remain in “escalated status” with our office until February 2, 2017, to allow sufficient time for the equipment to be received in our warehouse. Sprint is committed to providing excellent service on every contact, with every customer, and prides itself in the telecommunications industry as “the standard by which all others are measured”. Feedback, such as his, is invaluable as it allows us to evaluate our performance from the most important perspective, that of our customer. Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review If we can be of further assistance regarding this matter, he can contact our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday, through Friday between 7:a.mand 4:p.m., Central Time Sincerely, *** *** Executive Services Analyst

July 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Account xxxxx*** Sprint Case *** To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention. According to the information received, Mr*** expressed his dissatisfaction with the coverage in his service area and stated that as a result he ported out his services. Additionally, he disputed Sprint’s process of adding an additional line for the tablet causing an increase in his monthly recurring charges. As a result, he is requesting compensation for his account balance We regret that the coverage in Mr***’s area has fallen short of his expectations. We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers. Our research into this matter determined that our network serving the area near Mr***’s billing address was operating within parameters during the time he stated that he experienced poor service In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We spoke to Mr*** on July 7, 2017, to address his rebuttal. He confirmed he has ported out his numbers and canceled his Sprint account with a balance due of $41.09. In an effort to reach an amicable resolution, we agreed to credit the remaining balance of $41.09. With this action, Mr*** confirmed his inquiry has been fully addressed and resolved If we can be of further assistance, Mr*** can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####. I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

October 20, Revdex.com *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint *** Account ***, *** *** Case *** To Whom It May Concern: The above-referenced follinquiry has been forwarded to our office for review. We appreciate your assistance in bringing our customers’ concern to our attention and regret any inconvenience that this matter has caused Ms*** According to the additional information provided Ms*** remains dissatisfied with her customer experience while addressing billing and payment issues on her account In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at *** have not deviated from the published information Sprint has completed an additional review of Ms***’s account and again notes that we are unable to substantiate any errors. All promised credits have been applied and the refund noted in her inquiry was processed and has been received by her at this timeAdditionally, our records reflect that the auto-pay feature was set up by Ms*** on September 20, and subsequently canceled on October 12, Based on this, we find no error with the auto draft payment accepted for the valid balance on Ms***’s account. During our follconversation with Ms*** on October 19, 2016, we advised her of the above information. As a result, we respectfully decline her request for additional credit We regret any inconvenience that these matters may have caused. If we can be of further assistance with this matter, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension ####. I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

No I did notAnd phone still states network ID as SprintI work as an IT and they have not followed throughAs of now with the dalays interfering with my businessWhen they unlock phone they will receiceve the agreed amount of payment noted in their letterThe phone is not unlockedI went to another mutual service provider and they stated that as a factSPRINT NETWORK ON PHONE.PLEASE RESOLVE AMMICABLY TO UNLOCK PHONE OR Further delay will resolve in no payment to Sprinti cannot pay for services at once.*** ***

December 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case *** Sprint Account xxxxx*** Sprint Case ***, *** *** To Whom It May Concern,
The above referenced inquiry has been forwarded to our office for review. We appreciate your assistance in bringing our cus***ers’ concern to our attention According to the information received, Mr*** stated that he was misinformed on service plan pricing. He stated that he is paying higher than the amount he was quoted at the point of sale. As a result, he is requesting that his rate plan be at the offer that he stated was presented at the point of sale We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our cus***ers with regard to the services we are able to provide. In our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information. With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances. Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes. Sprint has reviewed Mr***’ account and apologizes for his frustration regarding this matter. We regret any miscommunication that may have occurred regarding the device upgrades and plan pricing. As a courtesy, we have changed the plan on Mr***’ account per his request and waived the device charges for one of the two units that Mr*** upgraded to on his accountFurther, we have provided a one time $credit to his account for the billed charges in disputeMr*** confirmed that this resolved his issue We regret any inconvenience these matters may have caused. If I can be of further assistance with this matter, Mr*** can reach me at the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 7:a.mand 3:p.m., Central Time. Sincerely, John CExecutive Services Analyst

January 31, 2017 Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # ***, *** *** Sprint Account # XXXXX*** Sprint Case # *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** *** submitted on January 24, 2017. We appreciate your assistance in bringing our customers’ concerns to our attention. Mr***’s follfiling expresses his concern with the previous response provided and he believes that his account concern remains unresolvedMr*** further expressed his concerns with regard to the final balance reflected on his account. Therefore, Mr*** requested that Sprint review this matter and assure that his account is adjusted accordingly Sprint has reviewed Mr***’s complaintAs stated in our initial response dated January 18, 2017. As part of our previous resolution with Mr***, Sprint applied partial adjustments totaling $to his account to offset a portion of the monthly service charges as reflected on the December and January billing statements; thus leaving a remaining balance due of $ We spoke with Mr*** on January 17, 2017, to discuss and review his account concerns in detailDuring that call, Sprint notified Mr*** that his account was cancelled and advised him of the aforementioned adjustmentsDue to the delay in processing his cancellation request, Sprint provided a $courtesy credit to his account to offset a portion of the account balancePresently, his account is cancelled with an outstanding balance of $317.76, which represents the monthly service charges, taxes and fees as reflected on the January billing statementAlthough the above adjustment was applied to his account in January 2017, the adjustment will be applied against the balance at the end of his billing cycle end date of February 10, As such, these adjustments will reflect on the February 14, billing statement Since our initial conversation with Mr***, we followwith him via phone and email on January and January of At that time, we relayed the above information to himMr*** expressed his satisfaction with the clarification of his account concerns and remitted a payment of $to his account on January 30, Therefore, his February 14, invoice should reflect a zero balanceWe regret any inconvenience this matter may have caused Mr*** Should Mr*** has any additional questions or concerns about our internal review, he may contact me directly by calling Sprint’s Executive & Regulatory Services department toll-free at ###-###-####/ext.,***, Monday through Friday, between a.mand p.m., Eastern Time. Sincerely, /m/ MrMonk MrMonk Executive & Regulatory Services

May 8,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Case ***, *** ***
Sprint Account xxxxx***
Sprint Case ***
To Whom It May Concern:
Sprint is in receipt of the above-referenced inquiry of Ms***
***We appreciate your assistance in bringing our customers’ concerns to our attention
In the information provided, Ms*** described unfavorable customer service experiences when she attempted to upgrade a line of service on her account with a 2-year service agreement for a subsidized discount deviceMs*** stated that because Sprint advised her that she could upgrade her line of service through either an installment or lease agreement, she agreed to purchase the device through a 24-month installment agreement with a promotional offer to receive $in total equipment credits and a monthly loyalty creditHowever, Ms*** further stated that when she was transferred to our Telesales group, the offers extended to her were not availableMs*** requested Sprint to upgrade her line of service as communicated to her by the Care representative, or allow her to receive a subsidized discount device with a 2-year service agreement
We regret any possible misunderstanding that may have occurred related to our promotional offersWe work diligently to ensure that information provided by our staff and included on our website and in our brochures is accurate and contains material that will allow customers to make informed decisions regarding Sprint services and productsWe have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services or products we provide
Our records reflect that Ms*** contacted us on April 1*, 2017, to upgrade the device associated with mobile number xxx-xxx-*** with an Apple iPhoneOur review reflects that Ms*** was advised that she would be eligible for upgrade through either the purchase of either the iPhone or Plus at full suggested retail price, or through a 24-month installment agreement, or by leasing the deviceIn addition, the Care representative went over multiple promotional offers of which Ms*** agreed to our $monthly equipment credit for either the iPhone or 7Plus with a 24-month installment agreementOur records reflect that Ms*** was advised that after the equipment credit, she would be paying a recurring $8.** a month equipment charge to purchase her device during the duration of the 24-month installment agreementSubsequently, when Ms*** was transferred to our Telesales group to assist her with the upgrade, the promotional offer was not extended to her and she did not upgrade her deviceOur records further reflect that contacts to our Care group occurred with Ms*** that same date through April 17, 2017, in her attempt to resolve her dissatisfaction of the interaction that occurred with our Telesales representative and that we offered a $courtesy credit for two months for the inconvenience she may have experiencedRegrettably, our records reflect that in error, we applied $courtesy credit for two months
Our records reflect that Ms*** spoke with us on April 18, 2017, and we advised her that the loyalty credit and $8.** recurring monthly equipment credit promotions were not compatible to receive at the same timeWe also directed her to visit an Apple store to upgrade the referenced line of service with a 2-year service agreement as we could only upgrade her by purchasing the device at full suggested retail price, purchase through a 24-month installment agreement, or by leasingWe further offered to apply a credit to her account to offset $of to the cost of the device once she completed the upgradeThat same date, our records show that Ms*** upgraded to an Apple iPhone Plus for the referenced mobile number with a 2-year service agreement to be satisfied April 17, However, the $credit was not applied as agreed
During our May 8, 2017, conversation with Ms***, we explained the information outlined aboveIn an effort to demonstrate our commitment to excellence, credits totaling $were applied that same date to offset the promised $equipment and the $in total courtesy credits that were promised to herMs*** expressed her satisfaction with our resolution
We appreciate Ms*** taking time to provide details of her experience with our Telesales and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersWith the information in Ms***’s account, we were able to identify the Telesales representative involved in her initial disputePlease be assured that this experience is not indicative of the level of service we expect from our employeesThe feedback Ms*** provided has been forwarded to the appropriate management staff for further review
We regret any frustration this matter may have caused but are pleased that we were able to resolve Ms***’s reported concerns satisfactorilyIf she has any further questions regarding the actions taken to resolve her issues, Ms*** can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time
Sincerely,
Linda W
Executive Services Analyst

July 22, *** *** Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID *** Sprint Account XXXXX***, *** ***
Sprint Case *** Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms*** ***, submitted on July 7, 2016. We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states that there was an unauthorized plan change on her line ending in ***, which resulted in overage charges to her billMs*** is requesting that her original price plan be placed back on the line. She also seeks credit for the overage charges We spoke with Ms*** on July 12, 15, and 19, 2016, regarding her disputeShe advised that she never requested the removal of the Framily plan that included unlimited text and dataWe confirmed that Ms*** was placed back on the correct plan and also confirmed that a portion of the overage charges totaling $were credited. As a means to provide an amicable resolution and to bring closure to this concern, we issued an additional credit in the amount of $136.43, totaling a credit of $for the overage charges incurredMs*** expressed satisfaction with the actions taken We appreciate Ms*** for taking the time to provide us with details of her recent customer service experience. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value customer feedback and will utilize this input to improve our training and processes If I may be of further assistance regarding this matter, Ms*** can reached me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToya *** Executive Services Analyst Tell us why here

August 29, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry ***, *** *** Sprint Account xxxxx***
Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr*** ***. We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr*** advised that we did not fully inform him of the details of a promotional rate plan that he recently accepted on his Sprint account , namely that the monthly promotional pricing *** increase in He requested that we keep his pricing at the rate he was originally quoted We regret any possible misunderstanding that may have occurred related to Mr***’ Sprint billing and the terms of our referenced promotional rate plan. However, based on our review, we were unable to identify any billing error associated with his account. Our records reflect that Mr*** activated his two lines of service on August 5, 2017, with our Unlimited Freedom Plan, which provides unlimited talk time, text messaging, and data usage per line at a rate of $per month for the first line, and $per month for the second line. However, as outlined in the terms of the rate plan and our promotional materials, the cost of that plan *** increase after August 5, 2018, to a rate of $per month for the first line and $per month for the secondThose rates do not include applicable taxes and surcharges nor do they reflect a $per month per line discount for customers who enroll in and maintain our automatic monthly payment (Auto Pay) option. During our September 29, 2017, discussion with Mr***, we explained the information detailed above. We also informed him that the same details are reflected on his monthly Sprint billing statement and were provided to him in the transaction summary provided when he activated his services with us. As such, we informed him that we are unable honor his request. However, due to any possible miscommunication that may have been provided at the time of his service activation, we offered a one-time courtesy credit of $50. Mr*** accepted our offer, and we applied the credit as agreed. Mr*** confirmed his understanding of his billing and his satisfaction with our resolution. We regret any inconvenience this issue may have caused Mr***. If we can be of further assistance regarding this matter, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***. I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

April 22,
Revdex.com
Ward Parkway, Suite
Kansas City, MO
Re: Revdex.com Complaint ***
Sprint Account xxxxx***, *** ***
Sprint Case ***
To Whom It May Concern:
The above-referenced inquiry has been forwarded to our office
for reviewWe appreciate your assistance in bringing our customers’ concern to our attention
In the information provided, Mr*** cited his dissatisfaction with the length of time taken to receive replacements promised to him for devices he returned to one of our third-party retailers after porting four of his mobile numbers from Sprint to another carrierHe requested that we provide those replacements to him promptly
We regret any delay in processing Mr***’s referenced equipment replacementDuring our conversation with Mr*** on April 11, 2016, we explained that, due to unexpected inventory and delivery delays, we were unable to provide the above-mentioned equipment replacements to him in a timely mannerHowever, our records reflect that the replacements were sent to him on April 21,
During our supplemental communication with Mr*** via e-mail on April 21, 2016, he confirmed receipt of the replacement equipmentHe also acknowledged that his concerns have been addressed to his satisfaction
We appreciate Mr***’s taking time to provide details of his experience with our third-party retailerWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and that his concerns will be forwarded to the appropriate managerial staff for further review
We regret any inconvenience this delay may have caused Mr*** but are pleased that we were able to address this matter to his satisfactionIf we can be of further assistance with this matter, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time
Sincerely,
Lori K
Executive Services Analyst

January 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case ***, *** *** Sprint Case *** To Whom It May Concern: Sprint is in receipt of the above referenced
inquiry. We appreciate your assistance in bringing our customers’ concern to our attention. According to the information received in his inquiry, Mr*** stated that at the point of sale on September 23, 2016, he took advantage of our Switch to Sprint promotion. To date, he has not received a Reward Card and his account with his previous carrier has been sent to collectionsHe stated that he has made multiple attempts to resolve the issue and has been unsuccessful in getting assistance with this matter. He is requesting a resolution to this issue As stated in our Switch to Sprint promotion, which can be viewed on www.sprint.com/joinsprint, customers who port their number from another postpaid carrier and activate new service with Sprint 24-Month Installments, Sprint Leasing, certified Preowned or full SRP devices are eligible to get their Early Termination Fee (ETF) and/or Equipment Installment Balance reimbursed on a Reward Card. In order to be eligible to receive the offer, customers must register for the Reward Card at www.sprint.com/joinsprint within days of switching. They must also upload their final wireless bill from their previous carrier showing their ETF or Installment Billing balance, their Sprint account must remain active and in good standing and they must turn in their device from their previous carrier. Furthermore, the customer is responsible for any payments due to their previous carrier Our records reflect a Visa Reward Card was processed on January 9, 2017, in the amount of $365. Mr*** should have received the card at his billing address by January 11, We spoke to Mr*** on January 26, 2017, and provided him with the above-referenced information. He confirmed that he has received the card, however was dissatisfied with the delay he experienced getting the card. In an effort to reach an amicable resolution we offered and Mr*** accepted an account courtesy credit in the amount of $100. He stated that he considers the issue resolved to his satisfaction. We appreciate Mr***’s feedback regarding his interactions with our Customer Care and Retail Store representatives. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value his feedback and will utilize his input to improve our training and processes We regret any inconvenience these matters may have caused. If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-####. I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time. Sincerely, Sharon R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your help Y'all got it done!!!!!!
Regards,
*** ***

June 17, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File ***, *** *** Boost Mobile Inquiry Sprint Case ***
To Whom It *** Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** *** regarding our Boost Mobile productIn her complaint, Ms*** advised that she has made multiple payments on her account and believes she has overpaid. In addition, she had an unsatisfactory experience while dealing with our Customer Care department. As such, Ms*** requested a refund for her overpayment and for us to review her call to our Customer Care department We appreciate Ms*** taking the time to share her feedback regarding her recent customer service experiences. We are continually striving to improve the quality of service provided to our customers. Please be assured that we value her feedback, and that we have monitored the call in question and her concerns have been forwarded to the appropriate managerial staff for further review During our initial conversation with Ms*** on June 8, 2016, we verified that she is now on the correct Family Plan and is currently being charged correctly for her monthly recurring charge of $with automatic payments. Furthermore, we identified she made payments from *** 26, through June 2, totaling $183. Due to proration and merging of the accounts for our Family Plan, we identified and applied a $credit to her account. We confirmed with Ms*** on June 15, 2016, that her issue is fully resolved, and she expressed her satisfaction with our resolution On behalf of Sprint, I regret any inconvenience Ms*** *** have experienced as result of this matter. If she has any additional questions regarding this issue, she can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from 10:a.mto 6:p.mCentral Time. Sincerely, Christopher HExecutive Services Analyst