Sprint Corporation

September 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , Kamala [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Kamala [redacted] We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service received while trying to update her bill due dateShe is requesting her bill due date be changed to a date consistent with her payroll schedule We spoke with Ms [redacted] on August 8, 2017, regarding her concerns We have updated Ms [redacted] ’s billing cycle so that her payment due date is approximately the 2nd of each monthMs [redacted] also agreed to a follow up on September 26, 2017, to review the new invoice to confirm billing is correct We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care team We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter has causedIf we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday between a.mand p.m., Central Time Sincerely, Diana HExecutive Services Analyst //MG

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his complaint, Mr [redacted] expressed his dissatisfaction with the level of customer service that he received from our Retail Customer Care representatives while trying to resolve a refund issue Mr [redacted] advised that on May 12, 2017, he visited our store to setup a new account with Sprint with three lines of service, and paid $However, he went back to the store the next day, on May 13, 2017, to cancel his service due to poor coverage, and was told he will receive a refund check for $within seven days However, he stated that he has not received the refund and his bank account was debited $on June 4, 2017, although his account has been cancelled since May 13, As a result, he is requesting we refund the $and $ Our records reflect that Mr [redacted] started service with us on May 12, 2017, with three lines of service, and paid $Mr [redacted] ported out his line to another wireless provider on May 13, We determined that he was inadvertently billed $on June 4, To resolve this matter, we processed a refund for $and $back to the credit card on file During our June 12, 2017, conversation with Mr [redacted] , we explained the information outlined above Mr [redacted] confirmed that he received the refunds and thanked us for resolving his issue We have made a serious commitment to provide the cl***ty and reliability our customers expect from a wireless service by continuing the enhancement of our network throughout the nation Once the coverage in Mr [redacted] ’s area improves, we hope that he will again consider Sprint as his wireless service provider We appreciate Mr [redacted] for taking time to provide details of his experience with our third party Retail customer care representativesWe are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the loss of Mr [redacted] ’s business, but are pleased that we were able to resolve his refund concern to his satisfaction If we can be of further assistance with these issues, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

August 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] expressed her dissatisfaction with the level of service she received when she contacted Sprint requesting payment arrangements Ms [redacted] stated that she requested payment arrangements and was dissatisfied that her payment was presented to her bank, on the scheduled date; however, before her deposit was posted by her bank Ms [redacted] requested to cancel her Sprint contract As stated in our Terms and Conditions of Service, which can be viewed by visiting www.sprint.com, payments are due by the due date indicated on the invoice However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honored Additionally, customers authorize Sprint to transfer electronic funds from the debit or credit card account specified, or to debit their bank account through the electronic Automated Clearing House (ACH) from the checking or savings account specified, for the payment(s) due on the Sprint account number identified During our conversation with Ms [redacted] on August 4, 2017, we reviewed the above-information Our records reflect that on July 28, 2017, via Sprint Interactive Voice Response system (IVR), Ms [redacted] authorized us to debit her credit card number ending [redacted] on August 1, We are unable to determine the exact time that a bank will process our request; however, we confirmed that this payment was presented on August 1, 2017, and declined by her bank Additionally, our records reflect that Ms [redacted] activated two new lines of service, when she purchased devices via Sprint’s Lease Agreements [redacted] and [redacted] on April 25, In accordance with Sprint’s Lease Program, and specifically Ms [redacted] ’s above-mentioned lease agreements, she has the option to terminate her lease agreements early By cancelling her leases/services prior to April 25, 2019, Ms [redacted] agreed to pay all of the remaining monthly Lease payments and the Purchase Option Price of the Leased device on her next bill If Ms [redacted] returns the devices to Sprint, in good condition, only the Purchase Option Price will be refunded While we regret that Ms [redacted] is not satisfied with our response, our position remains unchanged After discussing this matter with the Executive & Regulatory Services team, I am confident that all of her issues have been fully addressed and resolved to the best of our ability We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Finance representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes On behalf of Sprint, I apologize for any inconvenience this matter may have caused Ms [redacted] If we can be of additional assistance with this concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Lori KExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Enika [redacted]

May 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] expressed dissatisfaction with the level of service received while attempting to resolve billing and service concerns Ms [redacted] requests someone who speaks English and is able to resolve her concerns Sprint is proud to provide service to and employ a diverse population We are continually seeking ways to improve the quality of service provided to our customers Our representatives are required to attend extensive training classes before they are released to answer calls from our customers Additionally, calls are regularly monitored to ensure that our representatives meet or exceed our expectations for providing world-class customer service Customers are also welcome to visit our website at www.sprint.com to conduct many account-related actions via our self-help options or by using the online chat feature We regret that the coverage in Ms***’s home service area is falling short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers We have confirmed with Ms***’s that the network towers are working within parameters; however, she is located in fair coverage We explained to her about setting her device to Sprint only We also advised that currently we have flagged her area for updates, with no specific date of completion We applied an adjustment of $to Ms***’s Sprint account for the inconvenience We regret any inconvenience Ms [redacted] may have experienced while attempting to address her concerns If we may be of further assistance with this matter, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Twana TExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I was never ever advised of such process being taken care ofNot only are they falsifying about relaying information to mex 26.39= $which she miscalculatedI never agreed on their supposed plan it was explained to me that I was going to receive a credit for each month for the iPhone charge which I did not see until mid January after I had overpaid since OctoberWhere is the credit for what I overpaid?? They should explain that on the bill instead of trying to evade the questionI would like this matter resolved with all credits being put in place and I shouldn't be paying one cent for the iPhone! Regards, [redacted] ***

March 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Boost Mobile Inquiry Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** regarding our Boost Mobile productWe appreciate your assistance in bringing our customers’ concerns to our attentionIn her inquiry, Ms [redacted] expressed her concern with her service being suspended and her PIN (Personal Identification Number) being changed, citing that a third-party store representative implemented these changes without her authorizationShe further stated that she made a payment via her Boost Mobile online account after her credit card was declined at a third-party store; however, she was unable to use her service due to the account being suspendedIn addition, she stated that she was unable to use her service for seven days after she remitted a payment, and our Boost Mobile Customer Care representatives refused to refund her for the service that she paid for, but was unable to useAs a result, she requested a refund in the amount of $for the most recent payment that she remitted to her account Sprint has partnered with a number of third-party retailers to distribute our products and servicesWe are grateful for their assistance in promoting our servicesOur field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customersWe regret any possible miscommunication regarding the interaction Ms [redacted] had at the third party retail store and appreciate her feedback regarding this issueThe details of her experience will be forwarded to the appropriate managerial staff empowered to make changes in this area During our February 18, 2016, conversation with Ms***, we provided the information outlined aboveWe further informed Ms [redacted] that our Boost Mobile Terms and Conditions outlines that all monies paid toward service are non-refundable; therefore, we must respectfully decline her refund requestHowever, we applied a credit to her account in the amount of $to offset the seven days of service that she stated that she paid for, but was unable to useWe also agreed to contact our Sales Operations Manager on her behalf regarding the interaction that she had with the representative at the third-party store for further investigation into the matterAfter we were provided with details of the interaction we completed a follcall to Ms [redacted] on March 1, During our discussion, we informed her that the stores District Manager confirmed that her account was suspended and her PIN code was changed by a representative at the third-party store due to her payment being declined for insufficient fundsAs such, we apologized for any inconvenience this matter may have caused Ms [redacted] and informed her that the details of her concerns regarding the behavior of the store representative have been forwarded to the appropriate managerial staff for further action If Ms [redacted] has any questions regarding this issue, we invite her to contact me by calling the Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, ext***I am available Monday through Friday between a.mand 4:p.m., Central Time Sincerely, Kendra O Executive Services Analyst

October 4, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com File [redacted] , Linda [redacted] Sprint Account XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint We appreciate your assistance in bringing our customers’ concerns to our attention In her complaint, Ms [redacted] expressed her dissatisfaction with Sprint’s equipment replacement process Ms [redacted] further stated that she did not receive her device on the date she was informed she would In addition, she stated that she was not informed of the deductible requirement for her damaged device Ms [redacted] is requesting a waiver of the deductible Please note that all new Sprint devices and/or [redacted] devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Ms [redacted] subscribes to Sprint’s Total Equipment Protection (TEP) on her phone number ending in *** Therefore, if the problem with Ms [redacted] ’s device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visits Ms [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claim A $up to a $deductible, depending on the device model, is required at claim approval Further details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep We have made multiple attempts to reach Ms [redacted] regarding her concerns We attempted to contact her via phone and e-mail on September 26, and 29, We have been unable to speak with her Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Ms [redacted] and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaintWe look forward to speaking with Ms [redacted] and encourage her to contact us at her earliest convenience We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, Taheera LExecutive Services Analyst

September 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she made a payment arrangement to pay her past due balance however, her account was still temporarily suspended due to non paymentShe is requesting explanation of the issue and additional credit for the service interruption As stated in our Terms and Conditions of Services, which can be viewed on www.sprint.com, payment is due as stated on your bill We realize that situations may arise that prevent customers from making the required payment by the due date and Sprint can assist with payment arrangements if available However, not all payment arrangement requests can be honored We have reviewed Ms [redacted] ’s account and recent communications to Sprint Our records reflect that we have worked with Ms [redacted] on multiple occasions in an effort to bring her account current and our records reflect we previously notified her that her account balance was past due In addition, we previously explained that we may at any time, based on usage history, withdraw or change services, or place limits or conditions on the use of our services After a review of Ms [redacted] ’s account, we have found all charges to be valid and dueHowever, as a courtesy to her, we have provided a one time $credit which she has acceptedMs [redacted] confirmed that this satisfied her complaint We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me by contacting the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Sprint Account XXXXX2691, [redacted] *** Sprint Case [redacted] To Whom It May Concern: The above-referenced rebuttal of Ms [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customer’s concern to our attention once more In the information providedMs [redacted] states she was dissatisfied with the level of service she received when disputing the account balanceAdditionally, she states she has not received a bill from Sprint At Sprint, we recognize how today’s actions will affect tomorrow’s world As the industry leader in sustainable business practices, Sprint is forging a greener path for others to follow We hold ourselves responsible to preserve our resources through smart and sensible usage practicesOne effort is to reduce the amount of paper we use We are committed to our goal of reducing the overall use of paper by offering customers paperless solutions for managing their accounts E-bill provides our customers with a no cost, convenient option to access up to eight years of invoices hours a day online at www.sprint.com Customers can also access a detailed image of their most recent invoice via Sprint Zone from their device, and it is in the same format as the paper invoice that was previously mailed E-bill customers are also sent an e-mail reminder alerting them when their invoice is ready to view Customers have the option to select the best method of invoicing for their needs Customers can opt out of e-bill and receive a paper invoice by updating their billing preferences via www.sprint.com We confirmed that Ms [redacted] made a payment in the amount of $on February 22, 2018, towards the valid account balance of an unpaid November invoice through the current February invoice As a result, the current balance of $is reflected on the account Upon review, Ms [redacted] originally set up e-bill with e-mail address [redacted] Our records indicate when she spoke with us on February 19, 2018, the e-mail address was changed to [redacted] We spoke with Ms [redacted] on February 20, 2018, regarding her concern, and we apologized for the poor experience We addressed her phone and billing concern by cancelling line ending in and applying a credit to offset the charges incurred by this phone number totaling, $ We advised of the account balance At that time, she stated she did not want us to contact her, or she will file a civil suit We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer Service teams We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this concern may have caused If we can be of further assistance with this matter, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext*** I am available Sunday through Thursday between 7:a.mand 3:p.m., Central Time Sincerely, Jaime R

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO [email protected] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on February 17, We appreciate your assistance in bringing our customers’ concern to our attention Ms [redacted] filing expressed her dissatisfaction with the charges assessed on her account for equipment that she returned to the point of saleMs [redacted] further expressed her dissatisfaction with the Early Termination Fee being assessed on phone line ending in ***, upon the cancellation of serviceMs [redacted] requested that Sprint review this matter and apply the appropriate adjustments Sprint has reviewed Ms [redacted] ’s complaintAccording to our records, on January 7, 2017, Ms [redacted] visited a local Sprint Retail Store location and activated a device associated with phone line ending in ***At that time, she purchased the device at discounted pricing in exchange for a two-year Service AgreementUpon the activation of phone line ending in ***, Ms [redacted] was provided with a clear disclosure of the monthly recurring charges and all other applicable fees and chargesFurthermore, we were able to locate signed copy of the Transaction Summary form acknowledging the monthly chargeBased on our review, we were unable to identify any miscommunication regarding the terms of her price plan and other monthly charges on Sprint’s part during the activation phone lines ending in *** Our records further indicate the aforementioned phone number was cancelled on February 3, As a result of the cancellation, Ms [redacted] ’s account was systematically assessed an Early Termination FeeFurthermore, on February 28, 2017, we confirmed that the device was returned to the original point of sale and an adjustment of $was applied to Ms [redacted] ’s account to offset the Early Termination Fee and related taxes, as reflected on the February 26, invoice We spoke with Ms [redacted] on March 6, 2017, and relayed the above information and resolution to herDuring the call, Ms [redacted] confirmed that her issue was previously to her satisfaction We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Hakima W Hakima W Executive Analyst

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on September 1, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s filing, she encountered an unfavorable customer service experience while attempting to address her account concernMs [redacted] expressed her dissatisfaction with equipment charges being assessed to her account in association with Installment Billing Agreement for phone line ending in ***Ms [redacted] requested that Sprint review this matter and apply an adjustment to her account accordingly Sprint has reviewed Ms [redacted] ’s complaintOur records indicate that on November 7, 2013, Ms [redacted] purchased an IPhone 5C device for phone line ending in via Sprint’s 24-Month Installment Billing program at a local Sprint Retail Store locationFurthermore, on August 2017, Ms [redacted] upgraded the device associated with phone line ending in *** During this sales transaction, she activated an IPhone Plus device via Sprint’s 18-Month Leasing programUpon completion of her device upgrade, Ms [redacted] ’s original Installment Billing Agreement was cancelled prior to satisfying the terms of her respective agreement and her account was assessed a Service Termination Fulfillment charge of $as indicated on her September 23, billing statementBased on our review, we are unable to identify any billing errors on Sprint’s part; therefore, the aforementioned charge is valid We spoke with Ms [redacted] on September 25, 2017, and relayed the above informationIn an effort to ensure a satisfactory and mutually acceptable resolution, we offered and Ms [redacted] accepted a one-time courtesy adjustment of $to negate a portion of her current account balanceThis adjustment will appear on Ms [redacted] ’s October 23, 2017, billing statementAt that time, Ms [redacted] advised us that this matter has been addressed to her satisfaction and she did not require further assistance We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care group and Retail locationWe are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ [redacted] *Executive Services Analyst

October 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, Martha [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsMartha *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she purchased two iPhone Plus devices via our Sprint Lease option as a result of our Buy One Get One free (BOGO) promotion Ms [redacted] stated that she was charged monthly for both devices and did not receive the promotional credit for one of the devices In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information During our investigation, we found that Ms [redacted] obtained her devices via our 17-month Sprint Lease program However, the BOGO promotion was for devices obtained with 18-month lease agreements Because Ms***’s leases did not qualify for the promotion, she did not receive the promotional credit We spoke with Ms [redacted] on October 12, 2017, and advised her of the above information Although we maintain that no credit is due, as a gesture of goodwill we applied courtesy credits totaling $to offset one of the device monthly lease charges for the previous five months We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Service and retail teams We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala CExecutive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To whom it may concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that he canceled his service and is disputing the $1,balance on his account, as he said he returned his devices back to Sprint He further stated that he has been trying to get his final invoiceAs a result, Mr [redacted] is requesting that we send him his final invoice and credit his account for the returned devices Our records reflect that Mr [redacted] contacted our customer service department on October 15, 2016, and requested to cancel his service with Sprint due to advising that he moved out of the coverage areaHe was sent the return kits for the five devices, and his Sprint account was cancelled The devices were received and an adjustment of $was applied to his account, resulting in a remaining balance of $ During our conversation with Mr [redacted] on May 26, 2017, we explained the information outlined above We further informed him that the final invoice will generate on June 7, 2017, the last day of his billing cycleMr [redacted] thanked us for our help We have made a serious commitment to provide the clarity and reliability our customers expect from a wireless service by continuing the enhancement of our network throughout the nation Once the coverage in Mr [redacted] ’s area improves, we hope that he will again consider Sprint as his wireless service provider We regret the loss of Mr [redacted] ’s business, but are pleased that we were able to resolve his account concern to his satisfaction If we can be of further assistance with these issues, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Michael A***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:per our conversation on November 10th, I was told that I could still turn in the itemized bill from TMobile once I receive itGiven that the district manager of sprint took my originals and lost them, TMobile stated that it could take up to days to reissueI explained that during our November 10th's conversation and was reassured I could still submit the bill for reimbursement with the prepaid Visas Regards, Liz ***

April 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that she called in January to cancel the line ending in ***She states that she was still charged for two months of service for the line ending in *** Ms [redacted] requests that we credit her account for the two months of service We spoke with Mr [redacted] on April 27, 2017, and reviewed her accountWe confirmed that she did call in near the end of January to cancel the line ending in ***Unfortunately, the line was not canceled until April We have credited Ms [redacted] account $for the additional two monthsMs [redacted] confirms that these actions have resolved her concerns We regret any inconvenience this matter may have caused If I can be of further assistance with this matter, Ms [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-#### extension ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] Executive Services Associate Analyst

June 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] states that he had to call Sprint several times in order to get one of his phone lines cancelledHe also states that he was led to believe that he would receive a promotional credit to his account when he ported his number to Sprint from another service provider and traded in his previous device for the iPhone plus device; however, he has not received the creditLastly, he states that after cancelling the secondary line on his account, he was advised his bill would decrease and he would no longer be billed pro-rated charges As a result, Mr [redacted] is requesting Sprint to provide credits to his account for the iPhone plus device, the promotional offer and, compensation credit for the inconvenience this matter may have caused Sprint’s records reflect that Mr [redacted] contacted our customer service department on March 21, 2017, to have the service on wireless telephone [redacted] canceled; however, due to a possible misunderstanding and keying error, the wireless lines ending [redacted] remained active and was assessed a Monthly Recurring Charge (MRC) Mr***’s service for wireless line ending [redacted] was cancelled effective May 4, Additionally, we applied credits totaling $to his account to offset the disputed charges incurred at that timeWe further determined that when Mr [redacted] cancelled his wireless lined ending ***, partial month charges were assessed To resolve this matter, we have applied credits totaling $to his account to offset the disputed charges incurredWe regret any possible misunderstanding that may have occurred related to Mr***’s Sprint billing and the terms of our referenced equipment promotion However, based on our review, we were unable to identify any billing error associated with his Sprint account Our records reflect that Mr [redacted] is receiving the iPhone plus promotional credits as promisedAccordingly, credits totaling $were applied to his account on June 19, 2017, and will be reflected on his June invoice In addition, our records reflect Mr [redacted] has been receiving these monthly credits on the 19th of each month since March Please note the promotional credits will be applied on the 19th of each monthAlthough Sprint was unable to confirm an error regarding this matter, in an effort to reach an amicable resolution, and to demonstrate our commitment to excellence, we applied a one-time courtesy service credits totaling $to his accountMr [redacted] stated that he understood and that the matter is resolved to his satisfaction If Mr [redacted] has any further concerns regarding this matter, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean [redacted] Executive Services Analyst

July 11, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , submitted on June 23, We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to Mr [redacted] ’ complaint, he states that he is disputing accelerated charges for equipment billed to account XXXXX [redacted] after cancellation of his servicesMr [redacted] is requesting that the lease cancellation fees billed for lines ending in ***, ***, and [redacted] be removed from the account in question so that he can pay the balance due Our office attempted to reach Mr [redacted] via phone and e-mail on June and July and 10, 2017, asking him to contact our office to discuss his concerns Additionally, we mailed a letter to his address on file on July 11, 2017, advising him of our receipt of his complaint and our desire to speak with him to address his concerns To date, we have not received a response from Mr [redacted] We have thoroughly reviewed Mr [redacted] ’ concerns Our research shows that Mr [redacted] was provided with a clear disclosure of his monthly recurring charges and equipment purchase and all other applicable fees and chargesFurthermore, we were able to locate signed copies of his electronic service agreement which includes a description of the charges in questionBased on our review, we were unable to identify any billing errors Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested Therefore, Mr [redacted] can contact us at the number provided below at his earliest convenience to complete the authentication of his account so that we can address his concerns We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP.LaToya P.Executive Services Analyst

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We apologize for any inconvenience Ms [redacted] has experienced as a result of these mattersWe appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she was offered a free iPad mini which did not require a monthly rate planMs [redacted] also advised she was quoted that her bill would be in the range of $a month We spoke with Ms [redacted] regarding her concerns on April 19, During our discussion she confirmed her issues have been resolved A review of Ms [redacted] account confirmed an offer to return the iPad mini for Installment Billing Agreement cancelation and fee waiver was accepted Ms [redacted] confirmed her bill concerns were addressed If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst