Sprint Corporation

We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attentionIn his inquiry, Mr [redacted] cited that he purchased two devices to add to the Boost Mobile family plan, but has been receiving an error message stating that his requested plan change cannot be completedMr [redacted] has requested to return his two devices for a refund, and have a $refund applied back to his credit card We regret any difficulty Mr [redacted] may have encountered while attempting to setup his Boost Mobile Family planOur records reflect that he attempted to update the service plans on phone numbers ending with and to our $1.5GB Family-3/$90-4/$on February 3, We confirmed that this service plan change was unable to be completed due to a systematic error that would not allow his new subscriptions to link with his current family plan subscriptions During our February 16, 2016, conversation with Mr [redacted] we apologized for any inconvenience associated with his failed attempts to subscribe to our Family plan optionWe informed him that we would engage our Technical Support representatives to further investigate his concernsDuring our subsequent e-mail conversation with Mr [redacted] on March 7, 2016, we confirmed that his service plan concerns were successfully resolved as his Boost Mobile Family plan had been set up successfullyAs a gesture of goodwill we provided a one-time service credit of $to his primary phone number ending with We are pleased to inform you that Mr [redacted] has confirmed his complete satisfaction with actions taken by our office to address service plan related concerns On behalf of Sprint, I apologize for any inconvenience this matter may have caused Mr [redacted] If he has any questions regarding this issue, he may contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Samelia ***

October 19, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint for [redacted] This complaint was served to Sprint on October 5, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with her attempts to resolve her defective Samsung Galaxy Sdevice concerns associated with phone number ending in ***Ms [redacted] stated that her device was overheating and that she visited a local Sprint Service and Repair Center location to address her equipment concernsHowever, she was advised that her Samsung Galaxy Sdevice was not in stockTherefore, she was provided the option to file an insurance claim with the program administrator, AsurionMs [redacted] further stated that she opted not to file an insurance claim and requested to receive a different model device, a Samsung Galaxy SEdge device; therefore, she was advised of her options regarding her leased deviceMs [redacted] requested that Sprint review these matters, replace her defective device, and apply an adjustment to offset a portion of her monthly recurring service charges Sprint has reviewed Ms [redacted] ’s complaintOur records reflect that on May 5, 2015, Ms [redacted] upgraded the device associated with phone number ending in [redacted] and participated in Sprint’s Lease programPlease be advised that effective September 19, 2014, Sprint launched the Sprint Lease program, which gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceMore information regarding the Lease program is available at our website, www.sprint.com/lease Furthermore, our records reflect that on November 27, 2015, Ms [redacted] enrolled her Samsung Galaxy Sdevice associated with phone number ending in [redacted] in Sprint’s Total Equipment Protection (TEP) programSprint’s Total Equipment Protection (TEP) plan is available to new and existing customersIf the problem with the handset is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, the phone will be repaired or replaced at no charge at a Sprint Phone Repair CenterIf the problem with the handset is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, our customers may contact Asurion, the program administrator, to file a claimFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/protection Our records reflect that Ms [redacted] ’s Samsung Galaxy Sdevice was serviced on September and October and of Additionally, on October 4, 2016, our local Sprint Service and Repair Center location processed an Advanced Exchange based on the determination made when servicing of her deviceAlso, on October 4, 2016, Ms [redacted] spoke with Sprint regarding this matter and was advised that her Samsung Galaxy Sdevice was on back order and would be delivered as soon as possibleAs such, our records reflect that on October 7, 2016, phone number ending in [redacted] was replaced with a refurbished Samsung Galaxy Sdevice We spoke with Ms [redacted] on October and of and we have relayed the aforementioned information to herMs [redacted] confirmed her satisfaction regarding the resolution of her equipment concernsWe apologize for any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with the issues discussed herein, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Chanda L Executive and Regulatory Services Analyst

March 2, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that in September 2016, she activated service and tradher iPhone 6s for an iPhone 7, gigabyte device and was advised that she qualified for the iPhone On Us promotion and would receive a credit of $with the traof her iPhone 6s device She returned the iPhone 7, gigabyte and exchanged it for an iPhone 7, gigabyte device Ms [redacted] stated that although she tradher iPhone 6s device, she has not received the promotional credits or a refund for the sales tax she paid on the iPhone 7, gigabyte device she returned As a result, she is requesting that we honor the offer, apply the promotional credits to her account and process a refund for the sales tax she paid on the device she returned Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Ms [redacted] may have received regarding the iPhone promotion and appreciate her feedback regarding this issue The details of her experience will be forwarded to the appropriate managerial staff empowered to make changes in this areaDuring our conversation with Ms***, we apologized for any inconvenience she may have experienced as a result of this issue Further, we advised her that our records reflect that when she purchased her device she signed up for the iPhone On Us promotion which provides a monthly statement credit of $with the traof an eligible device We advised Ms [redacted] that we confirmed that she qualifies for the offer on phone number ending in ***; however, due to clerical error at the third-party retail store the promotion was not added to her accountWe forwarded her concerns to the third-party retail store and their management contacted Ms [redacted] and advised her that a credit of $would be applied to her account within two billing cyclesAdditionally, we processed a refund for $for the sales tax she paid on the iPhone 7, gigabyte device that she returnedThe refund was processed to the credit card used to make the payment on February 21, Ms [redacted] accepted the offer and is satisfied with the resolution If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely, Tobias T.Executive Services Analyst

August 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Rebuttal Inquiry [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the supplemental complaint of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention, and regret the circumstances that have led Mr [redacted] to contact your office again In the additional information provided, Mr [redacted] stated that we have not resolved his previous billing concerns Our records reflect that Mr [redacted] activated services with Sprint with a spending limit based on the results of the credit evaluation performed when he established service with us on February 8, The Sprint Spending Limit Program is designed as a convenient service to help customers’ monitor their account spending Sprint helps Spending Limit customers manage their wireless bill by setting up preset spending limits and alerting them via a text message when they are near, at, or over their limit The Account Spending Limit (ASL) account is assessed a monthly fee of $unless the account is enrolled in automatic recurring payments and eBill which provides our customers with a no cost, convenient option to access up to eight years of invoices hours a day online at www.sprint.com E-bill customers are also sent an e-mail reminder alerting them when their invoice is ready to view Our records further indicate that on May 25, 2017, Mr [redacted] requested to cancel his services and this was processed, effective on June 5, However, he contacted us again on June 5, 2017, and requested that the service be resumed and his service plan was changed to the $2GB Plan In his original complaint, Mr [redacted] disputed the prorated and month in advance charges invoiced as a result of the plan change As a courtesy, his account was credited a total of $to offset those disputed charges We have corresponded with Mr [redacted] on July 27, 2017, requesting that he contact our office to discuss any additional concerns he may have Mr [redacted] again requested that a member of management contact him At his request, a member of our Executive Management team attempted to reach him by phone and e-mail on July and August 1, Mr [redacted] responded via e-mail but regrettably, we have not yet received a call from him If we can be of further assistance related to this ***er, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

December 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the subsequent inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances which led to her contacting your office once more In her inquiry, Ms [redacted] expressed her dissatisfaction with being overcharged by $per month, not receiving the account credits that were promised to her and payments being drafted from her account of incorrect amounts We are pleased to advise you that we communicated with Ms [redacted] via email and she stated she addressed her concerns with our Customer Care department and her concerns have been resolved We advised Ms [redacted] that we request any inconvenience that these matters may have caused If I may be of further assistance regarding these matters, Ms [redacted] can reach me by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate you bringing this matter to our attention According to the information provided, Ms [redacted] stated that she received an online offer and via a representative of [redacted] to upgrade her device with no activation fee and that she would receive a $loyalty credit each month Ms [redacted] stated that she was charged for the activation fee and she has not received the loyalty credit Sprint implemented the activation and upgrade fees to offset the operating costs associated with our services These fees are applicable for the activation of new or used devices on a new or existing line of service Since our establishment, it has been our objective to provide affordable, quality service suitable for everyday use The implementation of these fees is not intended to compromise that objective We initiated these one-time fees rather than incorporating higher costs into our monthly service charges in order to be more cost-effective for our customers Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation Ms [redacted] may have received regarding promotional credits and appreciate her feedback regarding this issue The details of Ms***’s experience will be forwarded to the appropriate managerial staff empowered to make changes in this area During our conversation with Ms***, we advised her that regrettably, we have been unable to substantiate the above-referenced offers Although the activation fee is valid, our records reflect that a credit of $was applied to her account on June 6, Additionally, although no credit is due, on July 7, 2017, we applied a courtesy credit to Ms***’s account totaling $to emulate the $loyalty credit for months Please note that account credits are not applied toward equipment installment billing or lease charges Therefore, regardless of the balance due, customers should pay their equipment charges in full each month by the payment due date If Ms [redacted] has any further questions regarding his matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Service Analyst

September 13, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, she stated that she recently terminated her Sprint service and experienced a delay in getting her devices unlocked She further expressed her dissatisfaction with the amount of account credit that she was offered as a result of this matter, and requested that Sprint credit a portion of her account balance Unlocking a device is a general term that refers to one or more types of device unlocking MSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different network Unlocking also refers to enabling the SIM slot of a device to allow the insertion of another carrier’s SIM card (either domestically or internationally) Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking is available on our website, at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options The associated account is in good standing The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked The device has been active on the Sprint Network, currently or in the past, for a minimum of days We regret any possible misunderstanding that may have occurred related to our ability to unlock Ms [redacted] ’s referenced devices Our records reflect that she canceled her Sprint services on August 18, 2017, and we spoke with her on the same day She confirmed that her devices were unlockedAlthough we were unable to identify a Sprint billing error, as a gesture of goodwill, we offered her a $account credit, which she ultimately declined Although we confirmed that the unpaid balance on Ms [redacted] ’s account is valid and payable to Sprint for services provided, as a final offer to bring closure to this matter, we attempted to contact Ms [redacted] on September 13, 2017, to offer her a one-time $account credit, which is one-half of her unpaid balance; unfortunately, we were unable to reach her Our offer is available for days from today’s date and represents our final position We appreciate Ms [redacted] ’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret the loss of Ms [redacted] ’s business If we can be of further assistance with these concerns, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:There has been no resolution to my issues I spoke with Susan on two occasions last Tuesday, per our second conversation, Susan promised me she would call the Store in [redacted] **Then on yesterday a store manager called meHe stated the email was forwarded to him by Susan and he kept stating things about my bill that he had any knowledge about and was not making sense He said wait on Susan or someone in Executive office to call me back because his explanation did not amount to the of things that were of the issues at hand I appreciate all your help Revdex.com, but, no resolution is made this store supervisor, Larry, on yesterday did state to bring the accessories back in to the store because that's the procedure for refunds I did that before my days to return was over and they refused my return Susan in exexcutive stated that she would be removing $off for accessories I had been charge for and she would look into the $that was paid in addition for the accessories but Larry said he had no information on those charges being removed and they weren't removed It's just been a lot of back and forth to end up with yet no resolution with no resolution Thank you Revdex.com for everything in your power that you have done to help meI take it nothing will be done on behalf of meRegards, [redacted] ***

July 13, Consumer SpecialistKansas City Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of Larry [redacted] This complaint was served to Sprint on July 8, Mrs [redacted] ’s filing expresses her dissatisfaction with Sprint providing the buyer of her Samsung Galaxy Sdevice with her account information without her permissionMrs [redacted] requested that Sprint investigate this matter, unlock the above device, allow her to cancel the Sprint account, and adjust her account accordingly Sprint has investigated Mrs [redacted] ’s complaintSprint must confirm the security information established by the account holder, per our security policies, to verify that individuals are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we discuss sensitive account information or make any changes to an account Sprint has reviewed Mrs [redacted] ’s concerns Based on our investigation into this matter, we determined that the person who purchased Mrs [redacted] ’s Samsung Galaxy Sdevice contacted our Customer Care group in July to unlock the device A device must meet certain requirements before it can be unlocked, and device buyers check a device’s status to ensure that the device can be activated on their own Sprint account or be used with another wireless providerOur Customer Care group informed the device buyer that the Samsung Galaxy Sdevice was not eligible for unlocking due to a past due balance on the accountNo additional information was provided since the caller was unable to authenticate the account’s security PIN code, nor did the caller request any additional information Please note that the Mrs [redacted] ’s Sprint account was not accessed for any other purpose This is customary for Sprint device buyers to check the status before activating their own Sprint account or using the device with another wireless provider We reassured Mrs [redacted] that we would continue to ensure that the security information must be provided before a person can access her accountPer Sprint’s security policies, callers are required to authenticate the account before we are authorized to discuss and/or make changes to an accountSpecifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we discuss sensitive account information or make any changes to an accountMrs [redacted] expressed her satisfaction with this resolution We apologize for any inconvenience that Mrs [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance with this matter, Mrs [redacted] can contact me by calling our department toll-free at ###-###-#### We are available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Mr***Executive Services Analyst

December 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states that she entered into a service agreement with Sprint in August 2016, and she notes that her service plan should consist of a $plan with unlimited talk and text and 24GB of dataAdditionally, she indicates that she also took advantage of a Buy-One-Get-One (BOGO) promotional offer for her device; however, she indicates that the promotional offer is not awarding and therefore, she has been overchargedShe further notes that she has attempted to resolve this matter with our Customer Care representatives, but the issue has not been resolvedAs a result, she is requesting assistance with resolving her billing concerns We regret any misunderstanding that may have occurred regarding this matterWe communicated with Ms [redacted] on December 23, 2016, and she stated that she received the BOGO offer once, and after the initial invoice, the credit for one device no longer appeared on her invoices We informed Ms [redacted] that as a result of her return of one of the devices due to it malfunctioning, and receiving another device, the initial BOGO offer systematically ceased awarding because the new device had a new installment billing agreement To resolve this matter, the regional contact for the third-party retailer she visited partnered with our National Sales Support team to correct the matter and going forward the BOGO offer should award systematically Furthermore, credits were applied to Ms [redacted] account from September to December totaling $to resolve her billing concerns During our conversation, Ms [redacted] stated that she returned to the point-of-sale and she is aware of the information noted aboveShould there be any difficulty in the future with the BOBO offer applying to her account, she will advise She also stated that she was provided with a direct phone number of the regional contact at the store she visited, and she will also contact the regional representative if needed We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve her account concernsShould there be any additional questions regarding this issue, she can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

August 30, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case [redacted] , [redacted] August 30, 2017 RevDex.com 8080 Ward Parkway, Suite 401 Kansas City, MO 64114 Re: RevDex.com Case [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr. [redacted] on behalf of Ms. [redacted] ***. We appreciate your assistance in once again bringing our customers’ concerns to our attention. According to the information provided, Mr. [redacted] continues to be dissatisfied with his recent experience and our previous response. As stated in our previous correspondence, in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information. In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing. However, as a one-time courtesy, we honored the verbal offer Mr. [redacted] stated that he received. During our conversation, Mr. [redacted] confirmed that the issue has been resolved to his satisfaction. Although Mr. [redacted] may disagree with our position, we are confident that his concerns have been fully addressed and resolved to the best of our ability. Consequently, all further inquiries regarding this matter will be met with the same response. If Mr. [redacted] has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext. ***. I am available Monday through Friday from 9 a.m. to 5 p.m., Central Time. Sincerely, [redacted] C Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.That if I receive the $and some change that we (STAN, S) discussion April 4, I am willing to accept the terms of this deal Regards, [redacted] ***

February 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-noted inquiry of Mr [redacted] ***We appreciate your bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described an unfavorable customer experience during his attempts to address a billing concern, stating that he was misled regarding the terms of his equipment Installment Billing agreement prior to upgrading his deviceHe requested that we apply a credit to his account to offset the cancellation fee that is reflected on his November invoice We appreciate Mr [redacted] taking the time to provide us with details regarding his recent experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any misunderstanding that may have occurred related to Mr***’s Sprint billingSprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet deviceCustomers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed deviceThere are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased During our February 2, 2018, conversation with Mr***, we advised that, as a result of our review, we sustain that the disputed charges are correct and validAlthough the charge is valid, as a courtesy, we applied a $credit to his account to offset the noted chargeThat credit will be reflected on his next invoice We are pleased that we were able to reach an amicable resolutionIf we can be of further assistance regarding this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

May 5, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: File [redacted] , [redacted] [redacted] - [redacted] Sprint Account XXXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] - [redacted] submitted on April 3, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with the balance reflected on her Sprint account According to Ms [redacted] , she cancelled and returned the iPad and the iPhone 6s device associated with phone numbers ending in [redacted] and *** Ms [redacted] requested that Sprint credit her account to offset the cost of the Lease/Installment Billing accelerated cancellation charges associated with phone numbers ending in [redacted] and *** Sprint has reviewed Ms [redacted] ’s complaint Our records indicate that members of Sprint’s Executive & Regulatory Services department spoke with Ms [redacted] in April and May of We advised Ms [redacted] that we would investigate her concerns and assure that her account is adjusted accordingly Please note that once a customer’s device is cancelled along with the respective Installment Billing and/or Lease Agreement, the account is assessed accelerated Installment Billing and/or Lease Cancellation and Lease Device Purchase Amount charges Though the Installment Billing and/or Lease Cancellation and Lease Device Purchase Amount is charged to the account, the charges will not become due until the customer’s next bill cycle due date We further note that the Lease Cancellation and Lease Device Purchase Amount charges are waived once Sprint receives the current device at the warehouse In addition, it may take up to two bill cycles for the returned equipment to be processed Furthermore, after investigating this matter, it has been determined that the iPad device associated with phone number ending in [redacted] was received and/or processed at our Returns warehouseAccordingly, on April 8, 2017, a total credit of $was applied to Ms [redacted] ’s account as the return was due to an error that took place at the time when the device was ordered Please note that based on our records, the iPhone 6s device associated with phone number ending in [redacted] was received at our Returns warehouse on May 5, Accordingly, an adjustment of $was applied to the account to offset the Lease Device Purchase Amount charge as reflected on the March 31, billing statement Please be advised that this adjustment will appear on the June billing statement Should Ms [redacted] have any questions and/concerns pertaining to the information and resolution discussed herein; we encourage her to contact the undersigned directly at the phone number noted below at her earliest convenience We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

December 30, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] Dear Ms***: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she did not receive a promotional buyout gift card for one of her devices when she ported her services to SprintShe stated that she should have been received the additional accelerated device buyout promotional gift cards for her devices from her previous carrier, but was declined due to it reflecting as a duplicate request Sprint has partnered with a number of third-party retailers to distribute our products and servicesWe are grateful for their assistance in promoting our servicesOur field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customersWe regret any misinformation Ms [redacted] may have received regarding our promotions and appreciate her feedback regarding this issueThe details of her experience have been forwarded to the appropriate managerial staff empowered to make changes in this area Additionally, in our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has confirmed that the issue has been resolved and that the accelerated device buyout promotional gift cards applied for were processed and approved We regret any inconvenience that these matters may have causedIf I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John C Executive Services Analyst

I will not accept the current offer, they owe me more then they offered and I have been specific with Regina about the amount that is owed to meI will not accept anything less Vanessa C [redacted]

June 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers' concerns to our attention In her inquiry, Ms [redacted] disputed charges assessed to her closed Sprint account for her two leased devices that she returned to us, advising that she was informed by our representatives that no equipment or Early Termination Fees would be billed She requested that we credit those charges We regret the circumstances that led to the cancellation of Ms***’s Sprint services, as well as any possible misunderstanding that may have occurred related to her referenced billing Our records reflect that Ms [redacted] canceled her Sprint services on March 23, 2017, by porting her mobile numbers from our network to another carrier Because she took that action prior to the satisfaction of the 18-month equipment lease agreements for her two referenced devices, we assessed Device Purchase Option amounts, plus applicable taxes to her Sprint account, as well as lease cancellation charges, pursuant to the terms of her signed equipment lease agreements During our May 24, 2017, conversation with Ms***, we discussed the information outlined above Ms [redacted] pointed out that the automated notifications sent to her on March and April 7, 2017, had transposed the remaining installment balance amounts with the Device Purchase Option amountsWe thanked Ms [redacted] for bringing that issue to our attention, and we forwarded that information to the appropriate management and marketing teams Although the referenced amounts communicated to Ms [redacted] were inadvertently transposed in the messages she received, they were not transposed on her Sprint account To be clear, Ms***’s account was assessed two valid Device Purchase Option amounts of $and $176, respectively, plus applicable taxes; however, credits for those charges were applied to her account on April 28, 2017, when the receipt of her returned equipment was validated, leaving her account with an adjusted balance due of $1,301.30, consisting of her above-noted lease cancellation charges, unpaid service charges, and a late payment fee We confirmed that Ms***’s invoiced charges and her current account balance is correct and valid As a result, we must respectfully decline her account credit request Sprint strives to reach amicable resolutions to all concerns that are brought to our attention, and regret that we were unable to do so in Ms***’s case Because she indicated her dissatisfaction with our response to her inquiry, we discussed her request with our executive management team After an additional review of the matter, we confirmed that the information outlined above is correct and valid As a result, our position remains unchanged We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this issue, or if she would like to provide additional information for our consideration, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12225570, and find that this resolution is satisfactory to me Regards, [redacted]

September 18, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, Za'kesha [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry of MsZa'kesha [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms [redacted] contacting your agency once again According to Ms [redacted] ’s filing, she accepts the offer to apply a credit to the account in question equal to the amount of the insufficient funds fee that she incurred However, she did not receive an email address to forward the requested bank statement toWe spoke with Ms [redacted] on September 11, and 15, 2017, regarding her concernsTo assist with processing reimbursement for the insufficient funds fee, we requested that she forward a copy of her bank statement that reflects the incorrect payment and each insufficient funds fee that she incurred as a resultThe statement must also reflect each transaction with the resulting balance, starting at the beginning of the statement cycle For her privacy, we request that she conceal her account number and any other information that is not relevant to usWe provided her with the email address to forward the bank statement toTo date, we have not received the documentationHowever, we will process the account adjustment upon receipt of the requested documentation We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely,LaToyaP.LaToya PExecutive Services Analyst