Springer & Schletewitz Accountancy Corp.

I am very sorry that we did not get back to the customer. My sales manager should have followed up with his word to call back. He went on vacation but that is no excuse he could have left a message for someone else to call. We have mailed a check on the 28th. The reason for the delay was the time in...

receiving the title from the credit union. I believe we explained to the customer that we could not mail the check until we received the title. If the customer was told it would take three weeks again I apologize for that. We should never give information like that because we don't know how long it will take to receive a title. Our mistake was a communication mistake and again for that I am very sorry. Please inform the customer that he can call me at any time and that he should receive the check soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  We received the check for the balance yesterday, August 3, 2015.I did, however, check with [redacted] for the dates of the various steps from their records. Not surprisingly, they told a different story than Acura of Escondido. [redacted]'s records show the following: (Again, I turned the vehicle over to Acura of Escondido on 6/15/2015); [redacted] received payment from Acura on 6/25/2015; The DMV paperwork was sent to Acura on 7/4/2015. We won't be doing business with Acura of Escondido again. We're driving a [redacted] now. 
Regards,
[redacted]