Springboard Media

In Aug of last year I purchased a refurbished [redacted] computer from this store I do not live in Philly but have stopped in many times when visiting and aways found them helpful and try to spend my money in independent stores The computer was to be shipped down to Charlotte NC where I keep an office I asked them to ship to a POB as the office is in a residential home that was not occupied at the timeThey said they could not ship to POB I clearly told them the shipment would have to be coordinated a time when I was there and to be picked up at the [redacted] or *** facility if I was not there to accept I gave them a day window in Sept it never shipped then another week in Oct and never got word backRobert G [redacted] was the person who sold me the computer and who was arranging the shipment I never heard anything further from them about it and I was overwhelmed taking care of my fathers estate and kept putting off follow up I contacted them via email in May of this yearGo

The business provided diagnosis of a computer hard drive failure in order to scam the customer of $1,in repair feesThe same computer was later evaluated and repaired by a third party technician, who provided documentation indicating no such hard drive failure existedDiagnostic reports from both technicians are attached In our opinion, such an unreasonably erroneous diagosis, coupled with resulting charges of an extreme amount, constitutes fraud

The business provided diagnosis of a computer hard drive failure in order to scam the customer of $1,in repair feesThe same computer was later evaluated and repaired by a third party technician, who provided documentation indicating no such hard drive failure existedDiagnostic reports from both technicians are attached
In our opinion, such an unreasonably erroneous diagosis, coupled with resulting charges of an extreme amount, constitutes fraud

WE WERE INSTUCTED TO BRING THE COMPUTER FROM THE *** CARE CENTER FOR REPAIR AFTER SEVERAL DAYS OF TRYING FIX IT OVER THE PHONE WE BROUGHT THE COMPUTER IN AFTER THREE DAYS I CALL IN TO FIND OUT IF THEY FOUND OUT THE PROBLEM I WAS TOLD TO CALL BACK LATER IN THE DAY THE STORE TOLD ME THEY HAD NOT GOT TO THE COMPUTER YET BUT TO CALL BACK THE NEXT DAY I DID ABOUT 4:PM THE TECH WAS WORKING ON THE COMPUTER HE SAID HE WOULD CALL ME BACK IN MINHE DID I WAS TOLD THE COMPUTER WAS READY AND HE EXPLAIN WHAT HE DID AND THAT THE COMPUTER WAS RUNNING GREAT AND HE PUT OSX NOT BECAUSE THE COMPUTER WAS A OLDER UNIT AND WOULD NOT WORK WELL WITH MY COMPUTER IT WAS LATE IN THE EVEING SO WE DECIDED TO COME THE NEXT DAY ABOUT 11:AM WE RECEIVED A CALL FROM THE STORE ABOUT MY COMPUTER I WAS TOLD THE COMPUTER HAD A BAD VIDEO CARD I TOLD THE GENTLEMAN SOMETHING MOST BE WRONG OR HE HAD THE WRONG CUSTOMER BECAUSE HE WAS UNAWARE THAT I WAS TOLD IN THE EVEING THAT THE COMPUTER WAS FIX T

In Aug of last year I purchased a refurbished *** computer from this store I do not live in Philly but have stopped in many times when visiting and aways found them helpful and try to spend my money in independent stores The computer was to be shipped down to Charlotte NC where I keep an office I asked them to ship to a POB as the office is in a residential home that was not occupied at the timeThey said they could not ship to POB I clearly told them the shipment would have to be coordinated a time when I was there and to be picked up at the *** or *** facility if I was not there to accept I gave them a day window in Sept it never shipped then another week in Oct and never got word backRobert G*** was the person who sold me the computer and who was arranging the shipment I never heard anything further from them about it and I was overwhelmed taking care of my fathers estate and kept putting off follow up I contacted them via email in May of this yearGo

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I reached out to [redacted] prior to receiving this complaint and we were able to come to a resolution. We have offered him a comparable computer at an discounted price and have transferred his protection plan to the new computer. I am awaiting a response from [redacted] following my conversation with him...

earlier this week and as soon as I have his approval we will ship the computer to an address that he has approved with insured shipping. In my initial conversation with [redacted] I explained that we did ship the original computer but because of the time past [redacted] no longer allows me to view the shipping confirmation (they are removed after 90 days) because of this I was happy to work with him on a solution that would work for him.

April 4, 2016TO WHOM IT MAY CONCERN:I am responding in regards to Revdex.com Complaint ID: [redacted]) about a repair issue in my store with Customer, [redacted].We have since reached out to [redacted] and we were able to come to a resolution regarding his concerns. When our Store Manager,...

Jonathan Sipes last spoke with [redacted] he mentioned that he would be rescinding his complaint with the Revdex.com and would be coming back into the store.If there are any further questions regarding this matter please don't hesitate to reach out. Our primary concern at Springboard Media is delighting every customer we work with and we were since able to work with this customer in regards to his concerns.Thank you.Sincerely,Tommy T.Director of Retail

------ Forwarded message ----------From: Tommy T[redacted] <[redacted]@springboardmedia.com>Date: Thu, Apr 14, 2016 at 12:23 PMSubject: Follow up from Complaint #[redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>Hi [redacted], We recently received a follow-up response to the original complaint received from [redacted]. I’ve attached a few documents to show that the computer in question is the same machine [redacted] had originally checked-in for service with Springboard Media.Attached you will find 2 documents:1. A copy of our Check-In Form which is dated 3/18/2016 and shows the Customer name, contact information, type of Computer and Serial number2. A copy of our Check-Out form dated 3/24/2016 showing the same Customer name, contact information, type of computer and Serial Number that was checked in on 3/18/2016 by [redacted]We also have a record of the communications with [redacted] for the duration of time his computer was checked into our Service Department and I have confirmed the serial number in [redacted]’s GSX Repair Software. Obviously, my first priority is to ensure [redacted] has a great experience with our company and I would be happy to talk to him further. However, I am certain the machine that was dropped off on 3/18/16 is the same machine picked up by [redacted] on 3/24/16. As an [redacted] Premium Service Provider we pride ourselves on top quality [redacted] Service and strive to create a terrific customer experience.Thank you very much, please let me know if you would like any further information regarding this matter.Best,Miss Tommy T[redacted]Director of RetailSpringboard Media, [redacted] Specialist###-###-####[redacted]@springboardmedia.comhttp://www.springboardmedia...⇄ us on [redacted]! @[redacted]

Complaint: [redacted]
I am rejecting this response because:------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Mon, Apr 11, 2016 at 9:30 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.org---------- Forwarded message ----------From: [redacted] <[redacted]@[redacted].com>Date: Fri, Apr 8, 2016 at 8:51 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>I did not tell the gentleman that I will be returning to the store I'm really told the gentleman that the computer that I had was not mind and that I would give them the computer to examine it for themselves at this time I see that I will not get my computer back but I thought that if he would examine his computer and look at it thoroughly he would have come to understand that it's not what I brought in there and it's obviously they're covering themselves I wish you know to help someone so they won't have to go through what I went through I was very hurtSent from [redacted] Mail on [redacted]Regards,
[redacted]