So sorry Mrs*** that you are having an issue with our refund policyAs I was trying to explain to you over the phone, the policy as it's stated on our website about our Non- refundable deposit of $or 20% which ever is greaterWhich yours is $(20% of the total amount)and you paid
$and that is why we are giving you credit for the difference that you paidI was trying to explain this to you and even offer you a credit for the deposit to be used within year from your reservation for another event and you hung up on me and would not let me explainPlease call our office at *** so we can give you the credit of $since you think that your deposit was supposed to be $or you can use it towards another event rental for up to year.
Sincerely,
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
And I can ALWAYS count on Revdex.com.
So sorry Mrs*** that you are having an issue with our refund policyAs I was trying to explain to you over the phone, the policy as it's stated on our website about our Non- refundable deposit of $or 20% which ever is greaterWhich yours is $(20% of the total amount)and you paid
$and that is why we are giving you credit for the difference that you paidI was trying to explain this to you and even offer you a credit for the deposit to be used within year from your reservation for another event and you hung up on me and would not let me explainPlease call our office at *** so we can give you the credit of $since you think that your deposit was supposed to be $or you can use it towards another event rental for up to year.
Sincerely,
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
And I can ALWAYS count on Revdex.com.
Thank You
[redacted]