Hello,Ms [redacted] was originally working with a member of my team who was diligently working on getting the customer taken care ofI had the opportunity to speak with the Ms [redacted] over the phone on 4/26/to address her concerns Unfortunately, as the customer did not trade her devices in at our retail location, she was not eligible for the promotionTypically the customer would receive the credits for trading in the devices, but as we did not receive them we subtracted them from the total to at least satisfy the other portion of the promotion.A $credit was applied to her AT&T account as compensation for switching over to AT&TThis amount equates to all five of her Early Termination Fees with her previous carrier minus the value of the devices ETF $- $= $146.27ETF $- $= $146.27ETF $- $= $205.28ETF $- $= $146.27ETF $- $= $146.27Total Credit = $Thank you, Thank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi,Mr [redacted] contacted me on 10/26/requesting a $refundI informed the customer this is a standard fee we charge for all returned/exchanged devicesHowever, as a courtesy, I applied a $bill credit to his AT&T account as a one time courtesyThank you, [redacted] [redacted]
Hello,Ms [redacted] was originally working with a member of my team who was diligently working on getting the customer taken care ofI had the opportunity to speak with the Ms [redacted] over the phone on 4/26/to address her concerns Unfortunately, as the customer did not trade her devices in at our retail location, she was not eligible for the promotionTypically the customer would receive the credits for trading in the devices, but as we did not receive them we subtracted them from the total to at least satisfy the other portion of the promotion.A $credit was applied to her AT&T account as compensation for switching over to AT&TThis amount equates to all five of her Early Termination Fees with her previous carrier minus the value of the devices ETF $- $= $146.27ETF $- $= $146.27ETF $- $= $205.28ETF $- $= $146.27ETF $- $= $146.27Total Credit = $Thank you, Thank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi,Mr [redacted] contacted me on 10/26/requesting a $refundI informed the customer this is a standard fee we charge for all returned/exchanged devicesHowever, as a courtesy, I applied a $bill credit to his AT&T account as a one time courtesyThank you, [redacted] [redacted]